Infrastructure Engineer- Wintel Virtualisation
Department for Work and Pensions
Apply before 11:55 pm on Sunday 7th July 2024
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About the job
Job summary
Are you an experienced Infrastructure Wintel and Virtualisation Engineer?
Are you someone who could maintain the ongoing reliability, performance and support of our infrastructure?
If so, this role may be perfect for you.
This is a fantastic opportunity to join DWP Hybrid Cloud Services as an Infrastructure Engineer and to be part of the one the biggest digital transformations in Europe, implementing leading edge technologies with the user at the centre of everything we do – we create innovative digital solutions that make a difference to the lives of our 22 million users.
Infrastructure Engineers are responsible for the operations of secure and highly available computing platforms, servers, and networks. They install, maintain, upgrade, and continuously improve DWP’s operating environment. They also maintain the ongoing reliability, performance and support of the infrastructure.
This includes:
- Monitoring the operating environments.
- Responding to incidents and problems.
- Planning for growth – by providing infrastructure solutions based on application needs and anticipated growth.
- Overall operation and maintenance of DWP digital infrastructure.
- Deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware.
- Troubleshooting problems as reported by users.
Please note that the team provides support 24 hours a day, 7 days a week and as a result you may be expected to work as part of an on-call rota.
Please note- this role requires you to pass a security clearance check. For further information on this please see selection process details.
Job description
As an Infrastructure Engineer, you will build, administer, support, and maintain solutions as directed and according to departmental policy.
You will deal with the day-to-day management and development of infrastructure products and contribute towards their design.
You will be responsible for the operational stability of the infrastructure solutions and be in a position to affect change in the on-going robustness and resilience of those products.
You will collaborate with seniors and own Infrastructure Development Lifecycle Process as part of a delivery team focused on one or more products.
Your responsibilities will include but are not restricted to, the following:
- 3rd line support for incidents, problems and changes.
- Apply different techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.
- Providing technical support and assistance.
- Apply different techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.
- Design and implement infrastructure services/solutions to meet strategic plans and roadmaps.
- Deal with and take decisions on day-to-day operational management of services/solutions relating to own work area and to those they manage.
- Provide specialist technical support and assistance to projects ensuring definition and delivery of requisite non-functional requirements to architectural and roadmap developments.
- Management of an operational area, a function, or a project team, act independently on day-to-day issues.
- Provide reports of Service performance to the Senior Infrastructure Engineer and other senior leadership members from Digital, reporting against agreed KPIs and via the relevant reporting channels and forums.
- Management of the risk register for individual technical area, ensuring appropriate reporting and mitigation plans and actions are implemented.
Person specification
When giving details in your application you should highlight your experience in line with essential criteria below:
- Experience of supporting Windows Operating Systems up to Windows Server 2022 including roles and features such as RDS and Failover Clustering and Active Directory DNS and Group Policy Management in an enterprise environment.
- Experience of supporting Azure Cloud, HPE Blade System Architecture and Hyper Converged Infrastructure, specifically Nutanix Enterprise Cloud including exposure to technologies such as AOS / AHV, Prism and VMware.
- Experience of developing and implementing proactive monitoring and alerting for critical infrastructure and services and of creating and developing scripted solutions such as: PowerShell, Ansible, REST and Batch.
- Experience of implementing, managing, and supporting services that are aligned to the business strategy and operational requirements and successfully presenting the service portfolio/catalogue to non-technical audiences.
- Strong background in Service Management & Operations (particularly Request Fulfilment, Incident/Problem/Change Management).
If you would like to learn more about the role, please contact richard.hanley@dwp.gov.uk.
Benefits
• An employer pension contribution of up to 28.97% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Salary Information
Pay for this role is from £40,201 to £43,347.
The maximum salary for the grade is £43,347, however a Digital Allowance of up to £5,000 per annum is available for exceptional candidates, based on our assessment of your skills and experience
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Things you need to know
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 750 words.
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria listed in the Person Specification.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
You will receive one combined score for both your Employment History/CV and Personal Statement, which will be provided in your Personal Statement score.
Stage 2: Telephone Interview
If you’re successful at sift stage you will be invited to a short telephone interview. This interview will be assessed solely on your experience of this role.
These interviews will take place Mid/Late-July.
Stage 3: Video Interview
If you’re successful at telephone interview stage, you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the Essential Criteria listed in the Person Specification.
Video Interviews will take place from Early-August onwards.
Further information
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
All successful candidate and those on reserve will be posted in merit list order by location.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Security Clearance Requirement
You must meet the security requirements before you can be appointed. The level of security needed is security check.
For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
NSV
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Sabah Arif
- Email : digital.recruitmentupdates@dwp.gov.uk
Recruitment team
- Email : digitalrecruitment.grs@cabinetoffice.gov.uk
Further information
