Senior Case Manager - Registry
The Supreme Court of the United Kingdom
Apply before Midday on Monday 8th July 2024
Details
Reference number
359274
Salary
£31,250 - £39,100
Starting salary for existing Civil Servants will be dependent on current salary. Those new to the Civil Service will be expected to start at the minimum of the range.
A
Civil Service Pension with an average employer contribution of 27%
GBP
Job grade
Higher Executive Officer
UKSC Band C
Contract type
Permanent
Type of role
Administration / Corporate Support
Legal Services
Operational Delivery
Legal Services
Operational Delivery
Working pattern
Full-time
Number of jobs available
1
Contents
Location
City of Westminster, London (region), SW1P 3BD
About the job
Job summary
The Senior Case Manager supports the Registry Operations Manager in ensuring the arrangements for all appeals and applications to the UKSC and the JCPC are dealt with in an efficient, timely and appropriate manner. The role includes assisting our customers with filing their cases at the Court using the online portal, answering calls and correspondence, and referencing the Court’s Rules and Practice Directions.
Job description
As Senior Case Manager, the postholder is a key member of the Registry Team and supports the Registry Operations Manager through:
Managing Cases and Legal Support:
- Issue appeals and applications ensuring that the Supreme Court/Board has jurisdiction to hear the case and that the papers filed meet the requirements of the practice directions.
- Advise and assist parties.
- Preparing orders for the Registrar.
- Offer advice and guidance relating to the meaning of the practice directions, preparation of appeal/application papers, and the jurisdiction of the Court/Board.
- Prepare papers to go to the Justices for PTA applications.
Case Management System Product and Process Ownership:
- Updating and supporting the UKSC’s Case Management System (CMS) using Microsoft Dynamics 365 and Power Pages platforms to manage case-related correspondence and data.
System Management and Troubleshooting:
- Identify and fix issues with data or processes in the CMS.
- Administer CMS settings, configure audit settings, test changes, and document updates.
Data and Content Maintenance:
- Update reference data, including templates and product catalogues, to ensure any changes are reflected.
- Maintain the content on the CMS, ensuring application forms, pages, branding, and hyperlinks are up to date.
User Training and Support:
- Provide support and training to internal and external users to improve their experience and increase their confidence in using the CMS and User Portal.
Governance and System Enhancement:
- Customise and maintain CMS business processes, views, dashboards, forms, and fields.
- Oversee CRM enhancements by prioritising the backlog of improvements and changes.
- Propose and implement enhancements to improve system functionality.
Registry Operational Support:
- Preparation of monthly statistical information as required.
- Perform other tasks as delegated by the Registry Operations Manager or Registrars to assist the Registry and other areas of the Court. This may include other duties such as stepping in to usher in Court when necessary.
- Managing the archive of past appeals and historic data.
- Supervising or Managing Case Managers and/or Registry Support Officers to support the Registry Operations Manager.
Customer Service:
- Act as the first point of call for members of the public, solicitors, barristers, and other members of the legal profession overseas.
Judicial and Court Support
- Showing flexibility to assess different priorities each day depending on the hearings listed and the needs of the Justices.
- Engaging with the Change Programme to support the Court’s objective to be a world-leading Court.
Person specification
Essential criteria:
- Excellent understanding and experience of providing customer service
- Excellent attention to detail / accuracy
- Excellent communication skills and confidence working with people at all levels
- Practical experience of using Microsoft Office and proven IT skills
- Adaptable and flexible approach with the ability to change priorities as required
Desirable:
- Knowledge and understanding of the Court system in the United Kingdom
- Experience working with members of the Judiciary and in a court setting
- Familiarity preparing complex court bundles or detailed paperwork
- Understanding of the Rules and Practice Directions of the UKSC and JCPC or experience/knowledge of working with equivalent detailed rules and regulations
- Experience supervising or managing others
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Delivering at Pace
- Working Together
- Leadership
Benefits
Alongside your salary of £31,250, The Supreme Court of the United Kingdom contributes
£8,437 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- Generous annual leave entitlement
- On-site cafe
- Corporate Membership to Benenden Healthcare
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
Application Process
Applications are via CV and Supporting Statement. The supporting statement should be no longer than 1200 words, explain why you have the relevant skills and experience for the role, linked to the essential criteria and behaviours required. Your CV and Supporting Statement should be sent to registryrecruitment@supremecourt.uk
If you need to speak to a member of the recruitment team regarding the process please contact registryrecruitment@supremecourt.uk
Please ensure your supporting statement covers why you wish to apply and the relevance of your experience/education addressing the Success Profile behaviours.
The closing date for applications is midday on Monday 8th July 2024.
Interviews are likely to take place w/c 15th July 2024
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the
Civil Service People Plan (opens in a new window)
and the
Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
Once this job has closed, the job advert will no longer be available.
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Contact point for applicants
Job contact :
- Name : Registry Recruitment Team
- Email : registryrecruitment@supremecourt.uk
Recruitment team
- Email : registryrecruitment@supremecourt.uk
Further information
