Performance Insight Lead
Valuation Office Agency
Apply before 11:55 pm on Monday 28th October 2024
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Operational Delivery
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About the job
Job summary
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. As one of the largest employers of surveyors in the country, our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Job description
Performance Insight Lead – Role Overview
The Operational Performance Team are seeking two SEO Performance Insight Leads to join the team.
The Team is responsible for providing a range of accurate, balanced, and reliable reporting and analysis across our Chief Operations Office (COO). We are a trusted partner and strategic enabler for the VOA , by providing valuable insights, to enable data driven decision making, strategic support, and a comprehensive understanding of performance metrics.
You will be working in a fast-paced environment and will need strong prioritisation skills to ensure that the demands of the role are managed smoothly and promptly, with attention to detail.
Performance Insight Lead – Key responsibilities
- Leading on providing insight and analysis for COO business areas and providing a range of Operational performance support activities within Operational Planning and Performance Team (OPPT).
- Being proactive in supporting the Head of Operational Performance with analysing and reviewing all areas of VOA Performance and Productivity; identifying, and sharing risks, opportunities, and trends with VOA Leadership teams, and recommending improvement approaches.
- As part of the Service Delivery Group Network, attend and supporting meetings and engaging with a range of internal partners, providing support, insight and direction for the wider Operational Planning and Performance community.
- Regular delivery of all standard performance reporting for the COO, including ExCom, Hot Topics, Quarterly and Annual Business Reviews and presentation and performance hub packs for the Senior Leadership Team.
- In collaboration with the COO leaders, support the Agencies’ data strategy, including promoting and supporting the use of Agency Reporting Tools and a culture of Management Information self-service.
Person specification
Essential Requirements
- The ability to demonstrate proven leadership and communication skills to manage complex stakeholder relationships and be able to influence at all levels handling difficult conversations with impartiality and integrity.
- The successful postholder must have experience in data analysis techniques, be able to demonstrate strong analytical skills and be able to effectively analyse and interpret data, identify trends, and draw meaningful insights from complex datasets.
- The role requires proven proficiency of relevant experience in working with data visualisation tools, writing performance reports and using Microsoft Tools such as PowerPoint, to present information in a simple and understandable manner.
- The postholder will be required to have the ability to think critically, apply logical reasoning and develop innovative solutions across performance.
- Within the role, accuracy is essential. The successful candidate must be able to demonstrate precision and attention to detail in their work to ensure data integrity and reliability.
- The role will require the ability to proactively manage, plan and coordinate multiple tasks and prioritise work effectively to meet deadlines. Strong organisational skills and the ability to work under pressure are essential for this role.
- A willingness to travel across the UK with some overnight stays occasionally for business purposes.
Other desirable criteria
- Practical knowledge & proficiency in use of Power BI MI.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Delivering at Pace
- Making Effective Decisions
Benefits
We offer a range of flexible working options, a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years’ service and a Civil Service Pension with an employer contribution of 28.97%.
- Learning and development tailored to your role.
- An environment with flexible working options.
- Family friendly policies including 26 weeks full pay for maternity, adoption or shared parental leave.
- Employee Assistance Programme offering comprehensive wellbeing support.
- To learn more about the extensive benefits we can offer you as a VOA employee please download our Benefits Booklet: VOA_benefits_booklet.pdf (publishing.service.gov.uk)
Things you need to know
Selection process details
If you can meet our person requirements above, we are keen to hear from you. To apply for this post, you must complete an online application with the following:
A CV setting out your Job History, Previous skills and experiences.
A Personal Statement (maximum 750 words) please outline your suitability for the role. Please pay particular attention to the ‘Essential Criteria’ and ‘Person Specification’ outlined in the advert when providing your answer.
Sift (30/10/2024) Please note these dates are provisional and may be subject to change.
We will assess you on your CV and Personal Statement.
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
Interviews (13/11/2024) Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview.
Interviews are currently taking place using Microsoft Teams Video. We will provide more detail if you are shortlisted for interview.
We will assess you on the Behaviours listed in the job description and Strengths.
At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.
Behaviours
The distinguishing Behaviours (the required skills, knowledge and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.
You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.
You must give evidence of your knowledge, skills and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.
When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did what your thought process was and so on.
Application Hints and Tips
For more information on Success Profiles, tips on how to write a successful application and find out more about what’s involved in the application process please visit About the application process , Civil Service Careers (civil-service-careers.gov.uk)
Further Information
As part of the application process you will be asked to tell us which of the locations available you can work in. You will be able to specify up to 1 option. Please be aware that you can be posted to any location that you put in your preferences.
Successful candidates must select one of the locations noted in this advert as their base office and will be expected to undertake regular travel to this location under the Agency’s hybrid working policy.
Any move to VOA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
The VOA is an office-based organisation that supports flexible working. By default, everyone in the VOA is a hybrid worker with options to work in the office, at home or out and about, depending on the work they’re doing that day and where it’s best done.
VOA employees only: If you are currently in receipt of DTA as a result of a VOA office closure/restructure and it is agreed for you to take up this role in your current location, you may continue to receive DTA for the remainder of the period you can claim for. Please check with the Vacancy Holder on preferred locations for this role before you apply.
If you would require a Certificate of Sponsorship from the VOA to undertake this role, please contact resourcingteam@voa.gov.uk before submitting your application.
Pre-employment Checks
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Reasonable Adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, please click here for more information:
Reasonable Adjustments , Civil Service Careers (civil-service-careers.gov.uk) and contact voarecruitment.grs@cabinetoffice.gov.uk as soon as possible.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process.
Terms & Conditions
Voluntary terms apply.
Reserve Lists
If we have more successful candidates than available vacancies, we will hold a 6-month reserve list.
During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.
Starting Work
The successful candidates will normally take up duty within one month from notification of successful completion of pre-employment checks.
Applying
All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email voarecruitment.grs@cabinetoffice.gov.uk
Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.
Please note that late applications will not be accepted.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
New entrants are expected to join on the minimum of the pay band.
Use of AI
You may utilise artificial intelligence (AI) tools and platforms to support you during the application process however, as with any application all information submitted must be factually accurate and all examples provided must be taken directly from your own experience. All presented information will be assessed at interview. Any applications where factual inaccuracy, plagiarism or copying of examples/answers from internet sources is detected will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates.
Concerns/Complaints
The Valuation Office Agency’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you may make a complaint, by contacting the Central Recruitment Team at the following address: resourcingteam@voa.gov.uk
If you are not content with the outcome of your complaint you have the right to complain to the Civil Service Commissioners.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Lisa Ferris
- Email : lisa.ferris@voa.gov.uk
Recruitment team
- Email : VOARecruitment.grs@cabinetoffice.gov.uk
