Student Finance Officer 2 DSA

Student Loans Company

Apply before 11:55 pm on Thursday 26th September 2024

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Details

Reference number

369644

Salary

£23,930 - £23,930

A Civil Service Pension with an employer contribution of 28.97%

Job grade

Other

Contract type

Permanent

Business area

SLC - Operations

Type of role

Contact Centre

Working pattern

Full-time

Location

Darlington

About the job

Job summary

Salary: £23,930

Pension:28.97% - Alongside your salary, Student Loans Company contributes £6.932 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Location: Darlington

Working Hours: 11:00 -19:00

Closing Date: 26 September 2024

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services. SLC also support students with disabilities within their further education journey by administering the Disabled Student Allowances (DSAs) scheme. This support comes in many forms, from Assistive Technology software and human support to assistance with travel costs. The DSAs account for over £130 million of student finance funding every year and we work with circa 1500 suppliers nationwide.

Job description

DSA Officers

We are looking for motivated and dynamic individuals with a passion for delivering excellent customer service to join our busy DSA team in Darlington

Our DSA Officers are responsible for assessing student’s eligibility and entitlement to DSAs in accordance with the relevant regulations and Equality Act whilst ensuring appropriate support is agreed for DSA customers, in line with Government guidelines. In addition, DSA Officers will liaise with a number of stakeholders including external Needs Assessors, Disability Advisors and third-party providers to ensure we provide the right support to our customers.

This a busy and varied role includes delivering a high-level of customer service and provide advice to customers with varying disabilities through a variety of communication channels including inbound/outbound calls, emails, webchat and letter.

SLC offers a Blend working model where you can typically work 3 days at home with 2 days in the office, but we know this might not suit everyone and we can offer full time office working instead – the option is yours!

Person specification

To join our team in Darlington you must demonstrate the following:

Significant experience in working in a customer-focussed role, with the ability to empathise with customers who may be considered vulnerable.
Excellent IT skills, with significant experience working with MS Office, email and multiple software platforms.
A passion for customer service with the ability to understand customers’ needs and a desire to deliver high standards.
The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner.
The ability to communicate clearly and effectively through a variety of channels including telephone, email, and letter.
A commitment to continue your own learning and development whilst maintaining the key knowledge and skills required for your role.
Awareness of disabilities, the Equality Act 2010 and the barriers disabled students face is preferred

Benefits

Alongside your salary of £23,930, Student Loans Company contributes £6,932 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

28 days annual leave plus 8 public holidays
Option to buy/sell up to 10 days annual leave
Flexi-time and enhanced flexible working options available
Option to join the Civil Service pension scheme
Life insurance cover for 4 x annual salary
Enhanced company sick pay and family leave including maternity, paternity and adoption
Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk

Things you need to know

Selection process details

Shortlisted candidates with be contacted to attend an assessment centre

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : ask_recruitment@slc.co.uk
Email : ask_recruitment@slc.co.uk

Recruitment team

Email : ask_recruitment@slc.co.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission’s Recruitment Principles and you wish to make a complaint, you should contact ask_recruitment@slc.co.uk in the first instance.