User Centred Design Apprentice
Welsh Revenue Authority
Apply before 11:55 pm on Sunday 10th November 2024
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Digital
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About the job
Job summary
We’re responsible for Land Transaction Tax and Landfill Disposals Tax. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.
Join a place with purpose
You’ll join a team of 80+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind.
By working together, we’ll deliver a fair tax system for Wales.
You’ll be working with…
Our people come from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.
You’ll be our greatest asset
When you join us, you’ll be part of a fair and inclusive team where you can thrive, be rewarded and heard.
We’ve consistently featured in the top 3 for people engagement in the Civil Service People Survey. Inclusion and fairness are our strongest scoring areas – see our latest People Survey results.
And we’re recognised for our innovation as a digital ‘cloud-based’ organisation that supports hybrid and flexible working that enables a great work-life balance. More about working for us, our roles and our Corporate Plan 2022 - 2025 .
Job description
· Do you have an interest in how we can design better public services? · Would you like to learn how to put people at the heart of public services design and delivery? · Could you help make Welsh public services more inclusive and accessible to all? If so, the UCD Apprenticeship can offer you the first step towards a career in the digital, data and technology profession. Please note that we do not expect you to have experience or qualifications within user centred design and encourage people of all skill levels to get in touch. We are looking for enthusiastic individuals with a passion for learning to join the public sector as User Centred Design Apprentices. You will be studying for a relevant apprenticeship qualification, whilst collaborating with our user centred design team as they work on exciting projects. Within this apprentice scheme you will gain insight and practical knowledge within Content design, User research, Service Design and Interaction design. You will also gain first-hand experience of working with agile methodologies, a valued way of working that will aid you as you progress throughout your UCD career. You will work towards a level 3 qualification in user centred design, whilst collaborating with experienced practitioners and gaining valuable practical experience. During your time at WRA you will develop a range of skills and experience, such as: · User centred design skills · Research skills · Communication skills · Organisational skills · Agile working · Presenting information in creative and interesting ways · Applying digital service standards to work · Designing potential solutions to meet user problems You will also gain a flavour of the different roles within the digital, data and technology profession allowing you to consider your future career options. Who you are We hope that this apprenticeship scheme generates an exciting opportunity for anyone who is creative and passionate about making a difference in Wales. Whether you’re looking for a career change or just starting your career, we want to support you on that journey. We want to hear from people who are excited by the Digital Strategy for Wales, which at its heart, is about improving the lives of the people of Wales. To be eligible to apply you: · will be 18 years of age, or over, by the time you take up the post. · will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts) · will be educated to GCSE level (including English & Maths) · will have good interpersonal skills and a willingness to learn · will have experience of using Microsoft packages How you will be supported As well as getting the best possible work experience you will meet regularly with your college tutor and supervisor who will support you through the qualification. You’ll spend 80% of this time developing your skills on your placements and 20% doing academic training, online learning, self-study, or completing assignments. You will receive additional training and support from the user centred design professionals within WRA as well as having access to WRA training and development courses. To achieve your apprenticeship certificate, you will need to successfully complete all your work, assignments and produce a portfolio of work that demonstrates the skills and knowledge you have gained against the units required. To successfully pass the apprenticeship scheme you will need to have: · Passed probation · Achieved your Diploma in User-Centred Design · Achieved your Apprenticeship Framework certificate · Successfully evidenced your skills and experience against the apprenticeship criteria · Actively participated in all work-related activities throughout the assignment with sufficient workplace attendance. "The WRA is a great organisation that really supports its staff to learn and develop. You’ll be working with a talented group of digital professionals on a variety of projects, making sure people using our service are put first. We’ve got an exciting few years ahead of us and there’s scope for you to really put your stamp on things. Will Mead, Service Designer |
Person specification
The role sits within the User Centred Design team, a multi-skilled team made up of user researchers, an interaction designer, and a service designer who work across the WRA.
This is an exciting time to be in the WRA as we are designing an end-to-end service for a visitor levy in Wales, the legislation is being introduced into the Senedd this Autumn.
Our team will be working using agile methodology, planning, undertaking, and analysing user research on the new service. We are building our capability to design this service ourselves and we work closely with digital colleagues, in multi-disciplined teams, as well as tax professionals, stakeholders and our users.
The team covers a wide range of work, including:
- Designing a new visitor levy service
- User research on new and existing services
- Managing feedback, user research and surveys across WRA services
- Co-ordinating behaviour change projects
- Supporting projects to change service delivery
- Co-design of services, including journey mapping and wireframing Testing our systems and changes with users and ensuring they are
- easy to use and accessible
- Proactively identifying and recommending customer-led change
- Act as champions for user centred design across the WRA
Languages
Welsh language skills - Welsh skills are desirable but not essential for this role
Reading 0 = No skills
Spoken 0 = No skills
Understanding
0 = No skills
Written
0 = No skills
Welsh desirable means that having Welsh language skills would be useful in this role, but it is not an assessment criteria so it won’t put you at any disadvantage during recruitment if you aren’t a Welsh speaker. We support all staff to learn or improve their Welsh language skills once they join us.
Benefits
- 31 days annual leave + Bank Holidays, and 2 Privilege days
- Flexible and hybrid working
- Generous employer contribution pension schemesof 28.97%
- Time off for wellbeing activities
- Green car scheme
- Cycle2Work and season travel tickets
- Access to subsidised sports groups
- Generous family-friendly leave policies
- Free Welsh language courses and time off to learn
- Access to a range of staff diversity networks
- Free counselling and support service via our Employee Assistance Programme
- A highly engaged and collaborative culture – see our People Survey results
Things you need to know
Selection process details
We recruit using success profiles. Our success profiles guidance will help you in completing your application.
In brief, this approach means:
- we look for evidence of what you have done and what you can do. This means we look for the behaviours, strengths and ability needed to do the job
- where necessary or relevant, we also consider experience and technical knowledge
- this approach starts at application stage and continues throughout the recruitment process
- we may only look for some things at certain stages. We’ll always be clear what we’re looking for and when
For more information and videos on how to apply for Civil Service roles here:
A guide to Civil Service Success Profiles , Civil Service Careers
You should highlight evidence from the table below during the recruitment process. You may also wish to refer to the main tasks mentioned above.
Whilst the use of Generative AI (GenAI) isn’t prohibited, it must be used truthfully and your application must be factually accurate. It should be noted that presenting ideas and experience generated by artificial intelligence as your own, may be considered plagiarism.
A reserve lists may be used for this role should another role become available in the next 12 months we may contact you.
Behaviours | ||
Criteria | Assessed in personal statement and CV | Assessed during interview or assessment |
Changing and improving Learn new procedures and help colleagues to do the same. Query any issues that arise from changes in a suitable way. | Yes | Yes |
Working together Proactively contribute to the work of the whole team and remain open to taking on new and different roles. Get to know your colleagues and build supportive relationships. | No | Yes |
Communicating and influencing Consider the impact of language used on different groups of stakeholders. Remain honest and truthful when explaining opinions. | Yes | Yes |
Strengths | ||
Criteria | Assessed in personal statement and CV | Assessed during interview or assessment |
Improver You look for better ways of doing things and enjoy coming up with new and original ideas. | No | Yes |
Team player You work well as part of a team and strive to ensure the team pulls together and is effective. | No | Yes |
Experience and technical knowledge | ||
Criteria | Assessed in personal statement and CV | Assessed during interview or assessment |
No direct experience is necessary, we are looking for somebody who has: · an interest in how we can design better public services · would you like to learn how to put people at the heart of public services design and delivery. · wants to help make Welsh public services more inclusive and accessible to all. | No | Yes |
Candidate information session
We will be holding 2 virtual information sessions for candidates on 30 October 2024 at 12.00-12.30 & 6.00-6.30pm via Microsoft Teams. This will be an opportunity for you to find out more about the role. If you would like to attend, register for the information sessions using the links below
30 October – 12.00-12.30pm – Business Wales Events Finder - Candidate Information Session - User Centred Design Apprentice
30 October – 6.00-6.30pm - Business Wales Events Finder - Candidate Information Session - User Centred Design Apprentice
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : WRA Recruitment team
- Email : Recruitment@wra.gov.wales
- Telephone : 03000254000
Recruitment team
- Email : Recruitment@wra.gov.wales
Further information
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: hr@wra.gov.wales
If you’re not satisfied with our response, you can contact the Civil Service Commission.
