Civil Production Case Developer
HM Revenue and Customs
Apply before 11:55 pm on Wednesday 30th October 2024
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About the job
Job summary
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Risk & Intelligence Service - Offshore is responsible for providing an enhanced service as Customer Compliance Group’s coordinated centre for offshore intelligence and data acquisition, risk identification and development. This is a fast-paced and high profiled environment requiring someone who can thrive ensuring delivery of the highest quality products whilst working under pressure.
RIS Offshore Civil Production, based in Leeds and Nottingham, risk assess and develop cases for compliance intervention, across a range of tax regimes and projects based around Offshore Intelligence and Bespoke data acquired by HMRC. The teams are deployed flexibly across a range of compliance projects to ensure that the highest risk cases are identified and packaged for appropriate compliance interventions by our delivery partners.
The teams are responsible for gathering and evaluating data, information, and intelligence in order to decide whether a compliance risk exists and, if it does, produce a Standard Intelligence Package containing material to explain the nature of the risk. Additionally, they analyse and risk information and referrals that are received via the RIS Mailbox from colleagues across HMRC.
Job description
As a Civil Production Case Developer, you will need to display an ability to apply in-depth analysis, problem-solving and decision making.
Your duties may cover some or all the following:
Receive, consider, enhance, and disseminate intelligence or data received from a wide range of sources.
Use internal and external systems to find information and intelligence to build up a detailed picture of individuals or companies identified to the team.
Analyse and review all relevant data to assist with evidence-based decision making to quantify the level of risk in any given case.
Compile accurate, detailed, and focused narratives, highlighting areas of concern relating to potential non-compliance for stakeholders across the Customer Compliance Group.
Make appropriate referrals to senior technical support and other business areas.
Collaborate with colleagues to contribute to the planning and evaluation of projects, develop research ideas, and consider the development of new and emerging projects.
Be mindful of continuous improvement and use problem solving techniques to improve working practices and resolve issues.
Maintain good working relationships with managers and provide technical support to AO and O grade colleagues across our production sites, including quality assurance checks, as required.
Person specification
Applicants will need to display effective interpersonal and organisational skills.
You will need to be resilient and be able to work both individually and collaboratively to promote a positive and energetic working environment.
You will also need to be able to work at pace in a dynamic and often changing environment.
Essential Criteria:
Experience of working in Personal Tax Compliance or an Operational Delivery environment, with working knowledge/understanding of Personal Tax issues, such as Income Tax and Self-Assessment
Excellent written and verbal communication skills.
Cleared to Security Check (SC) or higher or, if not currently held, be willing to gain SC clearance – please note, any appointment to this role is dependent upon successfully gaining clearance to SC, as it is the minimum level required to work in this business unit.
Desirable Criteria:
Knowledge and understanding of offshore tax related matters, including residency, domicile and trusts.
A good understanding of the Compliance Project Framework.
A good working knowledge of Power BI.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Delivering at Pace
- Working Together
- Developing Self and Others
Benefits
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Selection process details
How to Apply
As part of the application process, you will be asked to provide the following:
- 750-word Personal Statement, including how you meet the criteria for the role, and any relevant key achievements throughout your career.
- A name-blind CV covering career history in your last 3 roles with a 100 word-limit per role. Your CV is for information purposes only and will not be scored.
Further details around what this will entail are listed on the application form.
Sift
At sift, your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place face to face. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 374091 & vacancy closing date 30/10/2024’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
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Contact point for applicants
Job contact :
- Name : risrecruitmentservice@hmrc.gov.uk
- Email : risrecruitmentservice@hmrc.gov.uk
Recruitment team
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Further information
In the first instance, you should raise the matter directly via unitybusinessservicesrecruitmentresults@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
