Operational Case Manager - in our Edinburgh Office
Companies House
Apply before 11:55 pm on Sunday 10th November 2024
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About the job
Job summary
We’re going through an exciting change at Companies House, as our new powers are being introduced, and we’re looking for an Operational Case Manager to join our busy Integrity & Enforcement (I&E) team in our Edinburgh Office.
We need a committed, confident and adaptable individual, who can work independently but who is also great as part of a team; working together to deliver more for our customers.
Would you like to be at the forefront of supporting the government’s fight against economic crime?
Do you have great communication and decision-making skills?
If so, this could be your next role and we’d love to receive your application!
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work
Job description
Our Operational Case Manager will:
- Manage I&E cases – working in an organised way, thinking constructively, judging each case on its merits.
- Receive, consider and resolve complaints relating to the register.
- Produce and deliver reports by collecting, interpreting and evaluating all relevant data and customer information.
- Assess customer responses and make decisions regarding enforcement using information provided and already held by us, including reporting cases for prosecution.
- Record the rationale for actions taken and decisions made.
- Evaluate and understand when cases require escalation and effectively follow our internal processes and the law.
- Work with courts and other government departments.
Work with customers and stakeholders to:
- Understand the nature of issues presented and make informed decisions, using information and intelligence received, to take appropriate action.
- Use our new powers to query information with customers and advise about potential sanctions.
- Follow up on requests for information where no response has been received.
- Respond to enquiries accurately, seek information and query outcomes.
- Seek the filing of information where this is found to be missing or inaccurate.
Work with colleagues to:
- Communicate and collaborate with a wide variety of colleagues whilst also acting as a point of reference and advice for colleagues who identify suspicious activity.
- Take part in case conferences with senior colleagues, feeding back intelligence received, developing their own knowledge of legislation and case law and suggesting improvements in the team’s processes.
- Play your part in the Edinburgh Management team by carrying out tasks required in your role as a manager.
Person specification
We’re looking for an Operational Case Manager with:
- Great communication skills, including: Written and spoken communication skills - to produce high quality personalised written correspondence and be bold to have effective customer conversations over the phone.
- Confidence to have challenging conversations with customers and give evidence in court.
- Team working and stakeholder communication skills – to communicate and work well with senior colleagues, escalating complex cases and seeking advice.
- Innovative ideas to share - to suggest new ways of working.
- Analysis and decision-making skills, including: Being able to interpret evidence and work with complex data with the confidence to make informed decisions, judging individual cases on their merits.
- The ability to follow and apply our guidelines and policies when pursuing investigations and making recommendations to improve our ways of working.
- Great quality skills, including: The ability to use IT systems well.
- Self-motivation - to manage your own workload well.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
Benefits
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk
Where will you be working?
You will be aligned to our Edinburgh Office and will be working in the Edinburgh I&E team. This role includes the opportunity for hybrid working. Hybrid workers can work partly from the office and partly from their home, depending on business needs. We’ll provide colleagues with lots of support. During your training, there may be a need for increased office attendance whilst you learn your role.
Things you need to know
Selection process details
In your application form we’d like you to:
- Tell us about your employment history, including key responsibilities and achievements.
- We’d like you to write a personal statement of 1000 words where you tell us about why you’d be great for this role – we'd like you to particularly include your experience and skills that match what we’ve asked for in the person specification.
At sift candidates will be assessed against the person specification - it's the things in the person specification we'll be looking for evidence of in your application.
At interview candidates will be assessed against the behaviours listed in the advert and we will use Success Profiles Behaviours and Strengths.
We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesn’t include ideas or work that isn’t your own. This is so that your application is authentically and credibly your own.
What will the process look like?
- We’ll carry out a sift of applications and successful candidates at sift will be invited to interview.
- There will be an activity as part of the interview - this will be a scenario based activity that candidates will prepare just before their interview and talk through during the interview.
Read more information and guidance about Applying for Your New Job.
Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and will include Strength based questions in the interview.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Ruth Frost
- Email : rfrost@companieshouse.gov.uk
Recruitment team
- Email : recruitmentch@companieshouse.gov.uk
Further information
info@csc.gov.uk
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ
