Programme Support Officer
Medicines and Healthcare Products Regulatory Agency
Apply before 11:55 pm on Sunday 10th November 2024
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About the job
Job summary
We are currently looking for a Programme Support Officer to join our Innovative Devices Function within the Healthcare, Quality and Access group.
This is a full-time opportunity, on a fixed term contract until March 2026 basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas.
Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.
We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.
Who are we?
The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.
The objective of the Healthcare Quality and Access portfolio is to drive quality and critically appraise benefits and risks to inform robust decisions on healthcare access including accelerated access pathways. It will do this by bringing together a fusion of our capabilities across both medicines and medical devices to enable licensing and market access, as well as ensuring compliance with regulations and standards.
Job description
Reporting to the Programme’s Senior Responsible Owner, the post holder will be responsible for providing efficient, effective, and proactive support to the MedTech Regulatory Reform Team. This includes organising and preparing meetings and events, ensuring they run smoothly and on schedule. The successful applicant will also act as the primary point of contact and manage the Devices mailbox, promptly addressing important communications and gathering input from team members as needed. Additionally, they will manage and coordinate a busy diary, ensuring that meetings are appropriately scheduled, and deadlines are met.
To excel in this role, the post holder will prioritise tasks as they arise, demonstrating a strong ability to multitask while maintaining a keen attention to detail. Coordinating correspondence is another essential aspect of their responsibilities, both to support internal and external communications and to ensure that all timescales are met effectively.
The successful applicant will actively support the team in engagement activities to convey key messages and foster a positive working environment. In terms of financial tasks, they will be responsible for processing invoices and raising purchase orders as directed, with the commitment to receiving necessary training to excel in this aspect of the role. Overall, the post holder is dedicated to contributing to the success and efficiency of the Devices team and MedTech Regulatory Reform Programme, in all aspects of its operations.
Key responsibilities:
- Provide efficient and proactive support to the SRO and wider MedTech Regulatory Reform team, including organising meetings, events, and managing a complex diary to ensure deadlines are met.
- Serve as the primary point of contact, managing the Devices mailbox and addressing urgent communications.
- Coordinate and oversee correspondence to ensure the timely delivery of internal and external communications.
- Support team engagement initiatives, while processing invoices and raising purchase orders, with appropriate training provided
Person specification
Our successful candidate will:
- Working Together - Encourage joined up teamwork within own team and across other groups. Establish professional relationships with a range of stakeholders and collaborate effectively with all.
- Communicating & Influencing - Proven customer service skills to deal confidently and diplomatically with colleagues at all levels and external contacts.
- Organiser: Exhibits exceptional organisational skills in high-pressure, target-driven environments, consistently driving timely delivery of work while upholding the highest standards of quality, amidst conflicting deadlines and shifting priorities. Demonstrates the ability to influence outcomes and ensure excellence under demanding conditions
- Precise: you are detail focussed and endure everything is accurate and error free.
- Problem solver: You take a positive approach to tackling problems and find ways to identify effective solutions.
If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!
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Benefits
- Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays
- Privilege Leave: 1 day
- Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
- Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay
- Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service
- Civil Service Pension Scheme. Please see the link for further information http://www.civilservicepensionscheme.org.uk/ For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on 0300 123 6666
- Flexible working to ensure staff maintain a healthy work-life balance
- Interest free season ticket loan or bike loan
- Employee Assistance Services and access to the Civil Service Benevolent Fund
- Eligibility to join the Civil Service Motoring Association (CSMA)
- Variety of staff and Civil Service clubs
- On-going learning and development
Things you need to know
Selection process details
We use the Civil Service Success Profiles to assess our candidates, find out more here.
- Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.
- Presentation, to be prepared as part of your interview, with further information being supplied when you reach this stage.
- Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.
In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of Organiser.
Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.
Use of AI in Job Applications
Applicants must ensure that anything submitted is factually accurate and truthful. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible.
Closing date: 10th November 2024
Shortlisting date: week commencing 11th November 2024
Interview date: week commencing 18th November 2024
Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.
If you need assistance applying for this role or have any other questions, please contact careers@mhra.gov.uk
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.
Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.
Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact careers@mhra.gov.uk.
In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Mira Mepa, Head of Recruitment and Operations, Mira.Mepa@mhra.gov.uk.
If you are not satisfied with the response you receive, you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk
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Contact point for applicants
Job contact :
- Name : The Resourcing Team
- Email : careers@mhra.gov.uk
Recruitment team
- Email : Careers@mhra.gov.uk
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