IT Business Relationship Coordinator (Band 5/EO)
Health and Safety Executive
Apply before Midday on Monday 4th November 2024
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About the job
Job summary
At the Health and Safety Executive (HSE), we believe everyone has the right to come home safe and well from their job. We use world-leading science to prevent work-related death, injury and ill health. We don’t just inspect and investigate; we also provide advice and training to organisations. All this together means we help keep people safe, boost productivity, support the UK economy and contribute to a fairer society.
About Your Team
This is an exciting opportunity for a Business Relationship Coordinator to join the IT Service Management Team as a member of our Business Relationship Management Team in a growing organisation. Operating in a fast paced and varied environment, your team is at the heart of enabling much of what HSE does.
You will establish and embed Business Partnering/Relationship Management best practice principles. This position provides an exciting opportunity to work in a dynamic role at the core of HSEs Business partner/relationship activities.
Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 29.6 hours over 4 days per week.
Job description
Your role will be to establish and maintain a close working relationship between Information Technology Services (ITS) and HSE divisions and be the conduit for their requirements and reporting.
Your key responsibilities will be to:
- Identify divisional needs and requirements for IT Services
- Proactively create and maintain a strong network of connections with colleagues across HSE
- Support HSE divisions and directorates objectives and ways of working in relation to IT.
- Ensure the alignment of the IT Strategy to HSE business plans, supporting divisions and directorates objectives and ways of working
- Be the conduit into IT Services for divisional requests for change and requirements for new services
- Interpret user insight and performance data to drive service design and iterative operational improvements for digital and assisted digital service channels
- Contribute to the Business Relationship Management teamwork plan
Person specification
You will be involved in coordination, integration and continuous service improvement (CSI), ensuring our Service Management function is business driven, customer focused and value for money. This position provides an opportunity to further develop a mix of communication, prioritisation and planning skills. You will work for the IT Service Manager within Service Operations and be a member of the Business Relationship Management Team.
Key responsibilities:
As part of your role you will:
- Assist with the implementation and communication of IT and digital projects.
- Draft and publish IT service updates across multi-channels e.g. HSE Intranet.
- Act as the first point of contact for HSE divisions, assisting with the management and maintenance of the ITS Communications shared mailbox.
- Work with Service Operations and Service Desk colleagues to measure, monitor and report on IT Service performance and user requests to identify trends and CSI opportunities.
- Be actively involved in the delivery of core business services.
- Maintain the IT Knowledge Base in ServiceNow by undertaking quarterly reviews/ updating, to support the use and modernisation of HSEs IT services.
- Be able to identify, build, manage and monitor relationships with and between stakeholders and HSE Divisions.
Essential Criteria:
- Effective stakeholder management skills, including the ability to work outside your immediate team to build effective working relationships.
- Good organisational and planning skills to enable delivery to a strict timetable, following a defined process.
- Effective communication and influencing skills.
- Ability to be proactive, and work in a dynamic environment, managing your own time and priorities effectively to ensure delivery of quality outputs.
- Proficient in using the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams, and SharePoint)
- A general understanding of the ITIL v4 lifecycle
There may be ad hoc travel required to other HSE locations but this will be discussed and agreed beforehand and will be very few and far between.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- Competitive rates of pay
- Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 28.97%, far more than in the private sector
- Family friendly policies and working hours to help balance your home life and career
- Carer friendly policies to help create a supportive working culture
- 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave
- Parental leave benefits
- As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed.
Things you need to know
Selection process details
Application Information
As part of your application you will be asked to complete an anonymised CV which should include your career history and experience.
You will also be asked to complete a Personal Statement, of no more than 500 words, which should detail how you meet the essential criteria, person specification and experience required for this role.
Application Guidance
For guidance on how to apply and how to complete an application, please visit Civil Service Careers (opens in a new window)
Sift Information
A sift will take place during week commencing 4th November 2024 when you will be assessed on your CV and Personal Statement.
In the event of a large number of applications, a pre-sift exercise will be completed using evidence provided for the lead behaviour, Managing a Quality Service.
Interview information
Interviews will take place via Microsoft Teams during week commencing 11th November 2024 when you will be assessed against your experience from your CV and Personal Statement and, the advertised behaviours.
Please note that dependent on numbers of applications received interview dates could be subject to change.
AI Tools & Platforms
During the application process candidates are allowed to utilise AI (artificial intelligence) platforms and Tools to support them in writing their Behaviours, CVs and Personal Statements. However, all information submitted must be factually accurate. This includes presenting the ideas and experience of others, or those generated by artificial intelligence, as your own. All presented information will be assessed at the Interview Stage.
Sponsorship
This role is not open to application from those who will require sponsorship under the points based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.
Further information
Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and, Home Office approval for indefinite leave to remain within the UK.
Please note that a reserve list will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.
It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached HSE Terms and Conditions document.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
HSE is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.
We offer a guaranteed interview scheme for all disabled applicants who provide evidence of meeting the minimum requirements necessary for the post.
If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: hr.resourcing-team@hse.gov.uk
If successful in securing your role, HSE can provide suitable workplace adjustments to support you throughout your career with HSE.
Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here
Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further; Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : ITS DST
- Email : ITS.DST@hse.gov.uk
Recruitment team
- Email : hr.resourcing-team@hse.gov.uk
Further information
