Service Delivery Manager - Loughborough (Ref: 91368)

HM Courts and Tribunals Service

Apply before 11:55 pm on Monday 11th November 2024

 
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Details

Reference number

375852

Salary

£32,827 - £35,678
A Civil Service Pension with an employer contribution of 28.97%

Job grade

Higher Executive Officer
MoJ Grade HEO

Contract type

Permanent

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

This position is based at LOUGHBOROUGH TRIBUNAL SUPPORT CENTRE LOUGHBOROUGH, LE11 2TW

Job summary

Please refer to Job Description

Job description

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. 

What will you be doing?

You will be responsible for management of the teams and the performance within their allocated service areas, reporting to the Operation Managers on key trends and insights on workflow.

You will provide leadership across the service operation including stakeholders, while building and leading a highly motivated service team of Team Leaders and CTSC Support Officers to deliver the operational performance required in the Service Operating Model, including the day-to-day performance of all our admin, voice, live chat and in the future, social media channels.

Person specification

  • You will have the ability to work strategically with peers and deliver strong operational rigour through their teams, simplifying ambiguity and giving clear direction.
  • You will have a clear understanding of empowerment and how it plays through an operational environment, to achieve the highest performance standards and have the skills, knowledge, and resources to effectively carry out the role.
  • You will be someone who builds an ambitious performance and development culture and creates continually growing capability in the operation. Ensuring staff are supported, valued, and rewarded appropriately.
  • You will be a strong people leader, who provides support to staff, through coaching and development, including performance management, with a strong service ethic and ability to drive quality.
  • You will also be a collaborative team player, who understands how to raise capability within a team and build a sustainable platform for continued improvement.

For more details on this opportunity, please refer to the role profile.

Ways of working

Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business, the post holder may also need to travel to other CTSC sites where required.

HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Non-contractual hybrid working is currently available, specific arrangements will be determined by the business

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing
  • Changing and Improving
Alongside your salary of £32,827, HM Courts and Tribunals Service contributes £9,509 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an employer contribution of 28.97%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance



For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : SSCL Recruitment Enquiries Team
  • Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
  • Telephone : 0845 241 5359

Recruitment team

  • Email : Moj-recruitment-vetting-enquiries@gov.sscl.com

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://justicejobs.tal.net/vx/appcentre-1/brand-2/candidate/so/pm/1/pl/3/opp/91368-91368-Service-Delivery-Manager-Loughborough/en-GB
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