24.70 Police Liaison Team Support – Team Leader
Disclosure & Barring Service
Apply before 10:00 am on Monday 7th October 2024
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About the job
Job summary
DBS was established under the Protection of Freedoms Act 2012 on 1 December 2012, operating from two sites, Liverpool and Darlington. We operate on behalf of government delivering Disclosure functions in England, Wales, Jersey, Guernsey and the Isle of Man, and Barring functions for England, Wales and Northern Ireland.
We operate in the complex world of safeguarding alongside our multi agency partners. Safeguarding means protecting people’s health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect.
We provide a service that enables organisations in the public, private and voluntary sectors to make better informed, safer recruitment and other decisions. We do this by providing information to enable them to determine whether individuals are unsuitable or unable to undertake certain work, particularly with occupations involving regular contact with vulnerable groups, including children.
DBS has four strategic objectives and four cross-cutting strategic priorities:
Strategic objective one: Customer Experience
We will provide increased reliability, consistency, timeliness, and accessibility of service for our customers, increasing quality and value for public money.
Strategic objective two: Technology
We will drive efficiencies and value for money across DBS and foster a culture of innovation through a modern, stable, secure and accessible technology estate
Strategic objective three: Making a Difference
We will strengthen our reputation as a recognised and trusted provider of public services, and as a source of specialist expertise who actively contributes to safeguarding across the communities we serve.
Strategic objective four: Our People and Organisation
We will make DBS a modern workplace, with a talented and diverse workforce who are empowered to do their jobs and to fulfil their public duty.
Our strategic priorities are as follows:
Quality - We will deliver the highest possible quality of products and services, to the highest standard of practice and integrity.
Value for Money - We will achieve optimal value from how we work, where we work, and who we work with, for our customers and stakeholders.
Diversity and Inclusion - We will increase the diversity of our workforce, of the representation in our decision making and service offering, and the inclusiveness of our operations and the services we provide.
Sustainability and Wellbeing - We will look towards increased sustainability in the improvement of our products and services, and enhanced focus on the wellbeing of our people and customers
Job description
The Police Performance & Standards (PP&S) area is responsible for managing key supplier account relationships with the 52 police forces (Disclosure Units) and law enforcement agencies that work with DBS to produce our Enhanced Disclosure Check product.
The Police Liaison Team (PLT) Support Team works within the Police Performance & Standards Area providing administration and support.
The PLT Support Team Leader (EO) role reports to the Police Performance Support Manager (HEO) and is responsible for managing a small team comprising of 3 x PLT Agents (AO).
Operational / Business Delivery
- To meet the requirements of this role you will be expected to liaise with Disclosure Units within Police Forces and the wider DBS to deliver tailored advice or guidance. Where appropriate, providing updates and recording all interactions on relevant systems.
- Ensure all reports and queries are prioritised and completed to the required standard and within the agreed SLA timescales
- Perform line management duties in accordance with DBS policies, procedures and agreed working practices
- Contribute to continuous review and improvement of processes through involvement with internal audit process reviews and contribute to the review of team procedures
- In addition to the above, you will need a good working knowledge of the Microsoft 365 functions. There will also be a requirement for you to use the DBS internal software systems for which full training will be provided.
External/Internal Operational Stakeholder Engagement
- Support business to improve quality, timeliness and value for money
- Support Continuous Improvement principles
- Ensure Police Performance & Standards Team managers and internal departments are briefed on issues which may impact other areas.
**This role is a part-time contract at 18.5 hours per week, with a working pattern of Wednesday pm, Thursday, Friday**
Person specification
Essential Criteria
- Ability to work within tight timescales
- Strong verbal and written communication skills
- Be an active team player, contributing to team meetings, and supporting your colleagues and managers alike, alongside being able to work independently, if needed.
- Show a willingness to develop yourself and your team, by getting involved in additional tasks and identifying opportunities for continuous improvement.
- Experience of Line Management
- Working knowledge of Microsoft Word and Excel
Desirable Criteria
- Experience of drafting effective correspondence to internal and external colleagues
- Reasonable working knowledge of DBS products and processes
- Working knowledge of Microsoft Access
- Working knowledge of MS SharePoint
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Working Together
Benefits
The DBS offers a number of excellent benefits for its employees. These can include:
- Generous annual leave entitlement
- Excellent maternity, paternity and adoption schemes (after a qualifying period)
- Commitment to the health and wellbeing of our employees
- Employee Assistance Programme
- Flexible working opportunities
- Eyecare voucher scheme
- Occupational Health Service including referrals for counselling and physiotherapy
- 24/7 Counselling and Wellbeing Service
- A Civil Service Pension with an employer contribution of 28.97%
The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.
Things you need to know
Selection process details
As part of the recruitment process the Disclosure & Barring Service will conduct an experience and behaviour based sift exercise and interview process.
To apply for this post, please a suitability statement of no more than 250 words, outlining how your skills, experience and qualifications meet the requirements of the role, including all essential and desirable criteria.
You will also be required to provide behaviour examples within the application form for the following behaviours:
- Managing a Quality Service
- Delivering at Pace
- Working Together
Should a large number of applications be received, the sift may be conducted using the lead behaviour of Managing a Quality Service.
Candidates successful at the sift stage will be invited to attend an interview which will assess the above three behaviours and questions on the essential criteria.
The following timetable outlines indicative dates. Please note, these dates may be subject to change without prior notice
Closing date: 10am Monday 7th October 2024
Sift: week commencing 7th October
Interviews: week commencing 14th October
Whilst we will endeavour to provide some flexibility with regards to dates wherever possible, it is unlikely that we will be able to offer an alternative date once an appointment has been scheduled.
Interview will take place via Microsoft Teams
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : DBSPeopleSupportTeam@dbs.gov.uk
- Email : DBSPeopleSupportTeam@dbs.gov.uk
Recruitment team
- Email : DBSPeopleSupportTeam@dbs.gov.uk
