Member Engagement Team Manager
House of Commons
Apply before 11:55 pm on Sunday 6th October 2024
Details
Reference number
Salary
Job grade
Contract type
Length of employment
Business area
Type of role
Information Technology
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
The Opportunity
Location: Hybrid (1-2 Days Per Week) - Expectation to travel to member sites
As Member Engagement Team Leader, you will provide direction and oversight for the team on a day-to-day basis. Your focus will be on developing, motivating and coaching team members to achieve their goals, whilst ensuring alignment with wider PDS objectives.
You’ll be comfortable setting objectives at a team and an individual level, celebrating success and empowering the team to take accountability for their own performance. You’ll take a proactive approach to fostering a positive team environment, including defining standards and documenting best practice.
In addition, you’ll ensure the team is visible, building collaborative relationships with other Digital Service projects, programmes and functions, helping provide both insight and practical help. You’ll also identify and engage with other Member-facing teams within Parliament to develop strong cross-organisational networks.
As a competent customer-focussed leader, you’ll be proactive in seeking opportunities to improving how Members and their staff experience our services, and capable of defining and implementing improvement initiatives. You’ll be comfortable liaising with senior stakeholders, including Members and their decision-making bodies.
Job description
- Leading the Local Engagement Team, providing day-to-day oversight and overseeing delivery of team goals, identifying and managing priorities and fostering an open, collaborative and inclusive culture;
- Developing, coaching and supporting the Local Engagement Officers, setting and measuring performance against objectives;
- Facilitate the continuous improvement of the team’s coaching and engagement offering to Members and their staff, ensuring the team works to documented process and best practice;
- Contribute to a customer-centric culture; developing and maintaining awareness of the customer needs of Members and their staff, and working to raise visibility of this understanding across the Digital Service;
- Working closely with the relevant programmes/projects or initiatives, informing and supporting their delivery to Members and their staff;
- Planning and implementing new engagement approaches and content to support Members and their staff in making the most of our services.
- Establishing relationships and working closely with PDS and House Service colleagues (including our key support functions) to ensure alignment of the team with other relevant work.
- Playing an active part in the wider Customer Experience Management team, contributing to wider team initiatives, goals and culture and fostering an inclusive environment reflective of a commitment to Digital Service values.
Please note the above duties are not intended to be an exhaustive list. You may be required to undertake other duties that are appropriate to your role and pay band, as agreed with your line manager.
Person specification
- Leadership and People Management: Ability to build, motivate and energise a team, showing demonstrable leadership skills whilst upholding the values of equality, diversity and inclusion. Experience of setting realistic objectives, monitoring performance, giving feedback and supporting development, or able to demonstrate the ability to develop these skills.
- Stakeholder Management: Demonstrable experience of building and maintaining successful working relationships with a wide range of stakeholders inside and outside the House, including Members of Parliament, their staff and, colleagues across the House
- Planning and Prioritisation: Excellent organisational skills, highly self-motivated with the ability to prioritise workload to ensure changing short, medium, and long-term demands are met; ability to deal with a high workload and taking responsibility for resolving issues.
- Customer Focus: Experience of successfully developing and implementing improvements to customer experience or outcomes, showing innovation in developing new and inclusive customer-focused initiatives and applying those to a diverse range of customers.
- Communication: Excellent oral and written communication skills; ability to explain complex information in a meaningful way to the receiver; ability to draft clear and accurate papers and deliver effective presentations.
- Parliamentary Knowledge (Desirable): An understanding of how Members’ of Parliament and their offices operate in order support to them and their staff both within their Westminster and constituency offices.
Benefits
Our Package
Please refer to our Candidate Information Pack for a full list of our benefits which include:
- up to 35 days annual leave in addition to bank holidays
- generous maternity pay policy up to 6 months full pay
- great pension scheme options (contributory and non-contributory)
- on-site subsidised gym, nursery, catering, post office, travel office and GP
- flexible options including hybrid working and family friendly policies
- access to the Parliamentary Digital Careers Toolkit, an online skills assessment tool, bringing together skills and capability frameworks and learning pathways to help colleagues manage their digital careers with support from their teams and line managers.
- access to a wide variety of training including LinkedIn learning
Things you need to know
Selection process details
How To Apply
Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet up to the first three criterion. Our application process is anonymous, so please remove any personal information from your CV.
Apply By: 6th October 2024 at 23:55
Interviews: W/C 14th Oct
Format: Panel Interview (Remote)
Our Culture
For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.
We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : The resourcing team
- Email : digitalrecruitment@parliament.uk
Recruitment team
- Email : digitalrecruitment@parliament.uk
