24.71 Business Improvement Support Officer
Disclosure & Barring Service
Apply before 10:00 am on Monday 7th October 2024
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About the job
Job summary
The Disclosure and Barring Service (DBS) was established under the Protection of Freedoms Act 2012 on 1 December 2012, operating from two sites, Liverpool, and Darlington.
We provide disclosure functions in England, Wales, Jersey, Guernsey and the Isle of Man, and barring functions for England, Wales, and Northern Ireland, on behalf of government.
DBS operates within the safeguarding arena alongside our multi-agency partners. Safeguarding means protecting people’s health, wellbeing, and human rights, and enabling them to live free from harm, abuse and neglect.
We provide services that enable organisations in the public, private and voluntary sectors to make better informed, safer recruitment decisions. We do this by providing information to enable them to determine whether individuals are unsuitable or unable to undertake certain work, particularly with occupations involving regular contact with vulnerable groups, including children.
DBS is an executive non-departmental public body, sponsored by the Home Office.
DBS has 4 strategic objectives:
- SO1: Customer Experience - We will provide increased reliability, consistency, timeliness, and accessibility of service for our customers, increasing quality and value for public money.
- SO2: Technology - We will drive efficiencies and value for money across DBS and foster a culture of innovation through a modern, stable, secure, and accessible technology estate.
- SO3: Making a Difference - We will strengthen our reputation as a recognised and trusted provider of public services, and as a source of specialist expertise who actively contributes to safeguarding across the communities we serve.
- SO4: Our People and Organisation - We will make DBS a modern workplace, with a talented and diverse workforce who are empowered to do their jobs and to fulfil their public duty.
Further information about the Disclosure & Barring Service can be found via - https://www.gov.uk/government/organisations/disclosure-and-barring-service/about
Job description
The Business Improvement Team leads the development of business improvement activities and supports change initiatives within the Operational Services Directorate. The team provide a central point of contact within the Operational Services Directorate to oversee and drive business improvement and change. The team work closely with colleagues across the DBS including the corporate change function, and external suppliers to ensure improvement and change is embedded.
The Business Improvement Support Officer will:
Support Strategic Business Development activities within Operational Services Directorate including:
- Business Improvement
- Process Improvement
- Business case support
- Options assessment to support appraisals
- Supporting procedure development for Directorate owned processes.
- Compliance with DBS and Home Office Governance and Assurance requirements
Support the development of business improvement, change and planning documentation:
- Support the completion of Home Office requirements, documentation.
- Contribute to the Directorate achieving Value for Money.
- Draft Reports.
- Draft Impact assessments.
- Provide project support.
Provide a central point of contact for business improvement and change activity within Operational Services Directorate to support:
- Local change initiatives and oversee the process to enter these into the DBS change front door.
- Monitor the recording of work request process.
- Requests received from the Continuous Improvement Forum.
- Requests received from corporate business improvement and change forums.
- Maintenance of the change log for directorate.
Work in partnership with the Corporate Change Management and Business Improvement Teams and the Operational Services Directorate to support and embed improvement and change activity including:
- Support Business Transition and Operational Change
- Support Business Change readiness – people, systems, and information
- Develop and support Change champions / Change agents / SME
- Change management
- Change lifecycle
- Maximising the application of future tools including M365
- Relationship and engagement management
- Contribute to Staff engagement, training, and mentoring.
Conduct and support a range of Business Analysis Activities within the Directorate:
- Root cause analysis, discovery, investigatory, analysis, Deep dives, research, benchmarking.
- Problem management, incident management, risk management.
The Business Improvement Support Officer will:
- Support the DBS Strategies, Policies and Procedures.
- Work collaboratively with the Business Improvement Team to plan and deliver Department objectives.
- Carry out learning and development and supervision activities.
- Build effective working relationships with key internal and external stakeholders.
- Representing DBS / Business Improvement Team at a range of internal and external appropriate forums.
- Work as part of a wider directorate, bringing together skills and expertise into a single, coherent, and enabling directorate.
- Maintain positive working relationships with key stakeholders.
- Ensure that team members can deliver their best: encouraging personal and professional development, maintaining oversight for health, safety and wellbeing and support through change.
- A commitment to self-development to reach your full potential.
- Proactively working with your team to identify any continuous improvement initiatives.
- Communicating effectively with your team and Directorate to ensure that policies and procedures are understood and implemented.
- Act as a role model for our Equality and Diversity agenda.
The successful candidates will be require to submit an NPPV2 clearance application.
Person specification
Essential Criteria:
Experience -
- Good standard of written and verbal communication.
- Awareness of Adult and Children Safeguarding.
Technical -
- Good Skills in Microsoft 365 Packages such as Outlook, Excel, Word, and PowerPoint, Teams.
Desirable Criteria:
Ability -
- Ability to work to varying timescales.
- Able to deliver clear and effective communications (written and verbal).
- Ability to work both in a team, or independently to deliver tasks and project outputs.
Experience -
- Experience of effective collaboration with internal and external stakeholders.
- Experience of working in a business improvement project or change management environment.
- Experience of working with change and business improvement initiatives.
Technical -
- Experience of working with R0 and R1
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
- Changing and Improving
- Delivering at Pace
Benefits
The DBS offers a number of excellent benefits for its employees. These can include:
- Generous annual leave entitlement
- Excellent maternity, paternity and adoption schemes (after a qualifying period)
- Commitment to the health and wellbeing of our employees
- Employee Assistance Programme
- Flexible working opportunities
- Eyecare voucher scheme
- Occupational Health Service including referrals for counselling and physiotherapy
- 24/7 Counselling and Wellbeing Service
- A Civil Service Pension with an employer contribution of 28.97%
The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
As part of the recruitment process the Disclosure & Barring Service will conduct a behaviour based sift exercise and interview process.
To apply for this post, please a suitability statement of no more than 500 words, outlining how your skills, experience and qualifications meet the requirements of the role, including all essential and desirable criteria, and the key responsibilities
In addition, you will be assessed on the following behaviours:
- Making Effective Decisions
- Working Together
- Changing and improving
- Delivering at Pace
If a large number of applications are received, the sift may be conducted on the lead behaviour; Delivering at Pace.
For candidates who are successful at the initial sifting stage, you will be invited to interview. The interview will consist of a panel-based interview. The aim of the panel interview will be to assess your ability to demonstrate the above 4 behaviours:
The following timetable outlines indicative dates. Please note, these dates may be subject to change without prior notice.
Advert Closing Date Monday 7th October 2024 at 10.00am
The initial candidate sift is due to take place week commencing 7th October.
Interviews are due to take place week commencing 21st October.
Interviews will take place via Teams.
Whilst we will endeavour to provide some flexibility with regards to dates wherever possible, it is unlikely that we will be able to offer an alternative date once an appointment has been scheduled.
Feedback will only be provided if you attend an interview or assessment.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Vicky Connolly
- Email : victoria.connolly@dbs.gov.uk
Recruitment team
- Email : DBSPeopleSupportTeam@dbs.gov.uk
