Senior Operational Leader
Driver and Vehicle Licensing Agency
Apply before 11:55 pm on Tuesday 1st October 2024
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Operational Delivery
Senior leadership
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About the job
Job summary
Are you an effective communicator and influencer with the ability to build and manage relationships?
Can you lead, manage and support operational teams through structural and or cultural change?
Do you possess operational delivery experience within a fast-paced working environment?
If so, we would love to hear from you!
Job description
Within this role you will lead and manage a DVLA (Driver and Vehicle Licencing Agency) Operational Unit (overseeing circa. 200 operational staff) to deliver excellent Customer Service, driving the delivery of Operational and Customer Services Directorate (OCSD) Key Priorities, Service Level Agreements, Secretary of State and Agency targets in a people focused environment that champions Recognition, Involvement, Development and Support for all.
You will directly manage key operational reports. This is a pivotal role for the directorate, and you will be required to engage with colleagues across the group and across the wider operational community. Your priority will be to ensure that the directorate continuously maintains and delivers an exceptional customer service to its customers.
Responsibilities
Your responsibilities will include but will not be limited to:
- Effectively leading and driving the operational unit by -
- Driving high performance by ensuring all colleagues are valued and trusted through coaching, ongoing support and role modelled behaviour.
- Promoting changes and involving people in decisions made, listening to feedback and giving autonomy to encourage people to be part of the change.
- Continuously improve customer service by increasing efficiency and effectiveness.
- Effectively manage resources based on real time and historical data.
- Delivering the achievement of key performance targets, performance and quality standards in line with the Agency business plan.
- Supporting the delivery of change across the agency.
- Providing strategic and operational direction, developing and maintaining good working relationships internally and externally.
For further information about the role please see the attached role profile.
Additional Information
Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.
Person specification
To be successful in this role the successful candidate will be a confident and passionate operational delivery professional who can effectively lead people to exceed our customers’ expectations. They will also have experience of leading/managing operational teams through structural and or cultural change.
You will be an authentic and visible leader with exceptional communication and influencing skills. You will possess a strategic mindset and be able to look at the wider picture to align changes and improvements with business needs and priorities.
You will effectively be able to build and maintain relationships with stakeholders of varying seniority levels. With this, the ability to constructively challenge and influence others will be required also.
Operational delivery experience, within a fast-working environment, will be key for this role. The successful candidate will also be able to demonstrate experience of creating an open, dynamic working environment, which can help to build capability across teams.
About Operational Delivery Profession
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Leadership
- Developing Self and Others
- Seeing the Big Picture
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.
- Best in class learning and development tailored to your role
- An environment with flexible working options where we encourage a great work-life balance
- Generous employer contribution of 28.97%, depending on chosen pension scheme
- 25 days holiday, increasing by one day each year up to 30 days pro rata
- Access to the staff discount portal
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff
There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.
Things you need to know
Selection process details
How to Apply
As part of the application process for this role you will need to submit a CV with a Personal Statement of up to 1000 words. Further details around what this will entail are listed on the application form.
For your CV and Personal Statement, please provide detailed evidence of your experience of the following essential criteria:
- Operational delivery experience within a fast-paced environment.
- Experience of where you have led/managed operational teams through structural and or cultural change.
- Experience of where you have created an open, dynamic working environment, which has helped to build capabilities across teams.
- Experience of strong interpersonal and relationship building capability, where this has given you the ability to constructively challenge and influence others to reach a positive outcome.
Click here for further guidance on writing a CV and Personal Statement.
The sift is due to take place from 3rd October 2024.
Interviews will be held from 21st October 2024.
This interview will be conducted on site at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- an interview
- a presentation
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : OCSD Recruitment
- Email : ocsdrecruitment@dvla.gov.uk
Recruitment team
- Email : dftrecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
