Telephony Product Manager (Ref: 88312)
HM Courts and Tribunals Service
Apply before 11:55 pm on Wednesday 10th July 2024
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Job description
HM Courts and Tribunals Service
Directorate: Digital Technology Services (DTS)
Pay Band: HEO
Job Title: Telephony Product Manager
Location: London / National
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (preferably a CTSC/Digital Hub) (subject to business availability). The frequency may increase in the future.
Term: Permanent
Interview: Video conference via Teams
Important salary details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
GDD:
Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product and Delivery Job Family, is an Associate Product Manager role at Associate Product Manager level, but carries the title Telephony Product Manager within DTS.
Reserve List:
HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.
Introduction:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service
Job Description:
As the Telephony Product Manager your key purpose is to enable the smooth running of the digital business case process supporting the Lead & Senior Telephony Product Manager through the project management lifecycle and other business as usual activities including additional project management tasks when required.
This role will give you a fantastic opportunity to work closely with senior internal and external stakeholders at the heart of change, to learn how a large and complex portfolio operates as well as develop a broad range of effective business skills and a variety of project, programme and portfolio management techniques and tools.
As a Telephony Product Manager, you will be responsible for ensuring that project related administrative support services are in place and that there is effective communication between the voice product team and all stakeholders within HMCTS and wider operational community and the Reform programme. This role will give you a fantastic opportunity to learn how a large and complex portfolio operates as well as develop a broad range of effective business skills.
Key Responsibilities:
- Management of the end-to-end procedures relating to all aspects of digital project lifecycles.
- Monitor the delivery of work streams against plans, chasing and challenging progress as appropriate.
- Provide Governance & secretariat support by completing end-to-end processes relating to any digital business cases.
- Assist the Senior Telephony Product Manager with drafting documentation and reports and preparing procedure and guidance documentation.
- Identify and resolve operational problems, escalating more complex and difficult issues upwards to relevant members of the product team.
- Assist with the support and maintenance of “best practice” in digital processes
- Apply Continuous Improvement principles, tools and techniques to working practices to improve efficiency of operations.
- Provide support to the Senior Telephony Product Manager by way of setting up meetings, calendar management & answering queries as they arise.
- Oversee and manage performance trackers, workload pressures and resources relating to the Product team.
- The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Essential Criteria:
- Experience of building productive relationships with internal and external Stakeholders such as project managers and business owners; including the identification of risks, issues and dependencies and seeking agreements/trade-offs to keep delivery on track.
- Ability to work to tight timescales, managing your priorities and ensuring delivery of quality products.
- Ability to communicate clearly to a non-technical audience.
- Previous experience in a Project or Programme environment, including creation and maintenance of delivery plans, ideally for a portfolio, so that delivery, costs and benefits can be identified and managed.
Desirable Criteria:
- Experience in telecommunications and other voice products.
- Identifying, managing and resolving strategic risks and issues so that delivery remains on track.
- Dependency identification and management so that accountabilities and responsibilities are clear and can be tracked.
- Experience of working within a multi-disciplinary team.
- Knowledge of project and/or programme management methodologies (Agile, Waterfall, MSP etc).
Application process:
The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.
- Experience – As demonstrated in your application form.
- DDaT Assessment – During the interview, you will be assessed against the DDaT framework.
- Behaviours – We will be using the 2 behaviours below.
Key Civil Service behaviours:
You will be required to provide evidence of the following key behaviours at Level 3.
- Communicating and Influencing
- Making Effective Decisions
Person specification
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Making Effective Decisions
Benefits
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Things you need to know
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : SSCL Recruitment Enquiries Team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
- Telephone : 0845 241 5359
Recruitment team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Further information
