Lead Interaction Designer
Driver and Vehicle Licensing Agency
Apply before 11:55 pm on Wednesday 13th November 2024
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About the job
Job summary
Do you want to work on high-profile projects within the public domain?
Can you make digital services quicker, simpler and more efficient for the people who use them?
Are you someone who enjoys working collaboratively with different business areas?
If so, we have an exciting opportunity for a Lead Interaction Designer to join us at the Driver and Vehicle Licensing Agency (DVLA), and we’d love to hear from you!
This is a unique opportunity to build upon your skills and experience while working on government digital services that will be used by millions of people every day. You will influence the service and experience for our users and be able to make a positive difference. We offer a wide range of services, and your tasks will vary continuously.
Job description
The DVLA deliver wide reaching digital services to the UK public and industry. Our customers now have more online services to choose from than ever before and reach over 50 million people a year.
Lead interaction designers will champion accessibility and inclusion, consider the impact of new technologies and ensure designs meet legal requirements As advocates for user centred design, they are comfortable in talking about their work with wider audiences.
A lead interaction designer is an expert practitioner who influences and mentors others. They work with service managers and programme directors to develop design concepts. They set direction, assure the quality of design delivery across teams and can lead multiple or highly complex services, and deliver best-in-class customer service in a people focused environment that champions Recognition, Involvement, Development and Support for all.
We are growing our team, and you will have the opportunity to be involved in the recruitment and team process to further improve interaction design at DVLA.
Responsibilities include, but are not limited to:
- Lead a team of interaction designers and senior interaction designers to support the development of services by mentoring, coaching and providing recommendations and decisions on design solutions.
- Influence people to ensure design standards are understood and upheld and to represent the user in discussions and in design outputs.
- Lead a team to deliver designs through effective stakeholder engagement, strong user focus and a user centered design approach.
- Set the design standards for user experience of digital services ensuring these adhere to Agency, Government and Worldwide accessibility standards as needed and that key elements are built in from the outset, and represent interaction design at government service assessments.
- Develop and maintain effective relationships between internal and external stakeholders. Communicate credibly with a wide range of technical and non-technical colleagues.
- Contribute to / implement policy, process and external improvements.
- Adhere to Health & Safety Policies, Data Protection, Security Policies and understand relevant employment law.
For more information, please see the attached Role Profile.
Additional information
Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.
Person specification
To thrive in this role:
- You will have design knowledge developed from either a design related degree or experience working as a digital designer.
- You will have a passion for communications and content creations with the ability to present complex information in a clear, engaging manner. You will be able to tailor your communications style to suit your audience.
- You will have a keen eye for detail, enabling you to ensure that all communications are relevant and accurate. Therefore, supporting customers and maintaining a positive reputation for DVLA.
- You will have excellent interpersonal skills and will enjoy being part of a dynamic team. You will be able to develop and maintain positive working relationships with a range of internal stakeholders and Arm’s Length Bodies, predominantly GDS.
Qualifications
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Leadership
- Delivering at Pace
- Communicating and Influencing
- Managing a Quality Service
- Seeing the Big Picture
Technical skills
We'll assess you against these technical skills during the selection process:
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.
- Best in class learning and development tailored to your role.
- An environment with flexible working options where we encourage a great work-life balance.
- Generous employer contribution of 28.97%, depending on chosen pension scheme.
- 25 days holiday, increasing by one day each year up to 30 days pro rata.
- Access to the staff discount portal.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need.
There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.
Things you need to know
Selection process details
As part of the application process, you will be asked to complete a CV and 1250 word personal statement. Further details around what this will entail are listed on the application form.
For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria:
- Experience of leadership where you have led and motivated a specialist team.
- Experience of using your strong understanding of a range of online and offline communications channels, to effectively deliver information.
- Experience of seeking and identifying opportunities for content to be made more effective by developing recommendations for continuous improvement using available insight and digital tools.
- Experience of writing clear and engaging content for a range of communication channels.
- Experience of working as part of blended teams alongside stakeholders to create and deliver content for the best customer experience.
Click here for further guidance on writing a CV and personal statement.
The sift is due to take place on the 14th and 15th November 2024.
Interviews will be held week commencing 25th November 2024
This interview will be conducted on site at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- An interview and a presentation.
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application or used during interview is truthful and factually accurate. Applications may be rejected if plagiarism is detected. Examples of plagiarism can include presenting the ideas and experiences of others, or concepts generated by artificial intelligence, as your own.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Susan Stradling-Day
- Email : susan.stradling-day@dvla.gov.uk
Recruitment team
- Email : dftrecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
