Administrative Officers
Home Office
Apply before 11:55 pm on Monday 25th November 2024
Details
Reference number
Salary
London (spot rate) - £30,750
Job grade
Contract type
Business area
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
The Customer Services Group brings together Asylum & Human Rights, Asylum Support and Dispersal, Asylum Accommodation Centres, Resettlement Group, Passports, Citizenship & Civil Registration, Customer Operations Support Services and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.
We are recruiting for a variety of departments within Customer Service Group, providing support to case working areas by undertaking a range of administrative duties please see candidate pack for further details. The roles which you will be posted to will depend on the business need at the time of onboarding. There is no option to select your role.
This is a unique and exciting opportunity to become an integral member of the Customer Services Group. With department wide changes on the horizon, now is an ideal and exciting time to join our team and make a real difference.
Job description
This role requires you to be flexible, adaptive, and creative in solving problems and dealing with change. Individuals must have an ability to effectively organise and plan, whilst being professional and customer-focused. You must be able to demonstrate a strong sense of personal ethics and honesty and enjoy dealing with members of the public and external and internal stakeholders. You will demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team.
You must be committed to meeting the high standards of conduct and behaviour that is expected of a civil servant.
Key Responsibilities: will include but not limited to the following:
- Making well informed decisions for our customers.
- Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries.
- Scanning and digitising of customer supporting evidence and updating relevant databases/files.
- Ensuring case files are decision ready for casework, appeals or removal processes.
- Telephone call handling / booking appointments.
- Escorting customers, conducting face to face identity interviews and facilitating language analysis interviews.
- Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team.
Working Pattern:
This role is available on a full-time basis.
We encourage applications from candidates who wish to work part-time; however, part-time opportunities cannot be guaranteed and are subject to the requirements of the role and business. Candidates wishing to work part-time should notify the vacancy holder as soon as a provisional offer of employment is made, to explore whether this can be accommodated at your selected location.
Person specification
Essential Criteria:
- Good communication skills.
- IT skills.
- Demonstration of good organisational skills.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Making Effective Decisions
Benefits
In addition to your salary, a career with the Home Office offers a range of benefits, including:
- A Civil Service pension with an employer contribution of 28.97%.
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- 25 days annual leave on appointment, rising with service to 30 days.
- Eight days of public holidays, plus one additional privilege day.
- Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.
After submission of this first stage, you will be invited to complete the following Civil Service Verbal Reasoning test.
1) Online Test – by 25th November 2024, 23:55
Please complete the online test as soon as possible (within 24-48 hours is recommended), the closing date for the test is 25th November 2024 23:55.
If you fail to complete the online test or full application before the deadline your application will be withdrawn. If you successfully pass the test, you will be invited to complete the final stage of the application.
Guidance for the Civil Service test(s), will be available when you are invited to take the test(s). The tests are administered online and accessed via the Civil Service Jobs website.
You cannot complete the tests on a mobile phone or tablet.
Following successful completion of your test/s, you will then be asked to complete the full application form.
2) Application – by 25th November 2024, 23:55
As part of the application process, you will be asked to complete:
- Personal Statement (maximum 250 words)
The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
3) Sift – week commencing 25th November 2024
The sift will be held on the Personal Statement.
4) Interview – from the 2nd January 2025
If you are successful at sift stage, you will be invited to an interview that will be:
- Behaviours (as listed in the job advert) and Strength based questions.
The interview will be conducted on a video platform provided by VidCruiter. This is a virtual platform where the interview questions have been pre-recorded. You will be asked a set of Behaviour based questions on the three Behaviours included within this advert and Strength based questions.
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
This is a rolling recruitment campaign which means we will be sifting as soon as possible; this may be whilst the advert is still live.
You can learn more about our recruitment process and ask questions, at our live events.
14th November at 12:00: https://www.eventbrite.co.uk/e/live-event-for-the-home-office-administrative-officer-vacancy-tickets-1074737140719?aff=oddtdtcreator
19th November at 16:00: https://www.eventbrite.co.uk/e/live-event-for-the-home-office-administrative-officer-vacancy-tickets-1074751513709?aff=oddtdtcreator
Problems during the application process
If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.
Location Preference:
You can select up to two locations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred location(s) and you decline, your application will be withdrawn.
NOTE FOR CANDIDATES: If your location preference is London you are required to detail your preferred locations from London - 28 Kirby Street, London - 2 Marsham Street (2MS), London - Warehouse K in your application.
Reserve List:
Where we are not in a position to offer posts immediately, we will place candidates (who meet the standard) on a reserve list for up to 12 months.
A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.
Reserve lists will be held for each location. Candidates will be appointed in merit order by location.
Northern Ireland
Northern Ireland is part of the UK. As stated in the Belfast Agreement, also known as the Good Friday Agreement, the Government of the United Kingdom of Great Britain and Northern Ireland and the Government of Ireland recognise the birthright of all the people of Northern Ireland to identify themselves and be accepted as Irish or British, or both, as they may so choose, and accordingly confirm that their right to hold both British and Irish citizenship is accepted by both Governments and would not be affected by any future change in the status of Northern Ireland.
Additional Security Checks
As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.
Further information
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service, Disclosure Scotland or Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
For further information on the Access NI confidential checking service telephone: the Access NI Helpline on 0300 200 7888 and ask to speak to the operations manager in confidence, or email accessni@ani.x.gsi.gov.ukIf you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity.
You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.
For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter
Visa sponsorship
We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Due to the size of the campaign, it will not be possible to provide candidates with feedback at either the application or Interview stage.
Please disregard the statement below concerning feedback.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : HORC Campaign Team (HMPO & UKVI)
- Email : HORCCampaignTeamHMPOandUKVI@homeoffice.gov.uk
Recruitment team
- Email : hocandidates.grs@cabinetoffice.gov.uk
Further information
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
