International Passenger Survey Site Manager - Harwich
Office for National Statistics
Apply before 11:55 pm on Thursday 24th October 2024
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About the job
Job summary
Do you have the skills to lead and motivate teams? Are you looking for a new opportunity where you will engage and influence stakeholders?
The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.
As the International Passenger Survey Site Manager you will be part of a continuous survey that started in 1961 and is based at all major sea, air and international rail terminals within the United Kingdom. Your role and that of your team sits at the heart of public service delivery.
You will work within the Social Survey Collection Division, as part of the Operational Delivery Profession (ODP). The ODP is the largest profession in the Civil Service. Its 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. Our people within the ODP help to make ONS a great place to work.
As a member of ODP, the profession supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career.
You will lead a small team of 4 interviewers based at Harwich port, working remotely and reporting to an IPS Area Manager.
The contract for this role is 12 hours per week and will generally be worked within office hours. However due to the working pattern of your team, the role requires flexibility including some weekend and evening work. Your hours will be split between being on site in Harwich and administrative duties which will require some work to be carried out at home.
Job description
The International Passenger Survey (IPS) is a continuous survey for which data collected at all major sea, air and international rail terminals within the United Kingdom. The ONS is main sponsor of the survey and uses the data to calculate the effect of the tourist industry on the UK balance of payments and calculate consumer expenditure on travel fares. The data is also used to make population projections and forecasts.
Your responsibilities are to:
Manage a small team of 4 interviewers
- Coaching, mentoring, advising, and supporting them to ensure high quality data collection and maximum response rate for the IPS.
- Monitoring the performance of your team ensuring polices are followed and any issues are dealt with at pace by maintaining a visible presence at sites, carrying out observations and check-ins, utilising Management Information (MI) to help identify training needs and putting in place a plan for ongoing support.
- Role modelling positive behaviour which demonstrates empathy, adapting your management style to behavioural and emotional responses and ensuring effective and ongoing communication, critical to maintaining morale and reducing uncertainty.
- Identifying and developing skills within the team and offering additional learning, coaching and mentoring to enable your team to reach their full potential.
- Empowering others to make decisions where appropriate by ensuring clear understanding of their roles and responsibilities.
Work with stakeholders
- Building a network of trust with stakeholders to support management and change effectively.
- Maintaining relationships with stakeholders at your base site, working collaboratively with them, sharing information, resources and support.
- Maintaining relationships with colleagues and internal stakeholders which support and promote a clear business message by investing time developing a common focus and genuine positive team spirit where colleagues feel valued and respected.
Work with your line management
- Supporting management initiatives with positivity, delivering clear messages with enthusiasm, inviting constructive input and feedback, ensuring staff feel valued and involved.
- Reporting to your IPS Area Manager, on staffing and operational matters, escalating issues, identifying risks and reviewing performance.
- Monitoring costs and identify opportunities to provide cost effective delivery of service.
Security Requirements
This role requires seaport ID passes to enable you access to your team's working areas. All persons applying for a port-side ID pass will be subject to an Enhanced Background Check.
This check includes:
a) A process to establish the person’s identity on the basis of documentary evidence;
b) Checks that cover criminal record in all Countries of residence during at least the preceding 5 years;
c) Checks covering employment, education and any gaps during at least the preceding 5 years;
d) An ‘Accreditation Check’ which involves a review of intelligence and any other relevant information available to competent national authorities which they consider may be relevant to the suitability of a person to work port-side. The Accreditation Check is a new level of security clearance.
Person specification
Essential criteria:
• An ability to lead and motivate teams of remote staff.
• A strong personal commitment to people engagement empowering people to deliver a professional, quality service and building a fully inclusive workforce.
• An ability to confidently engage and influence stakeholders both within and outside the organisation.
• An ability to work on own initiative with support from remote management.
Licences
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Working Together
- Managing a Quality Service
Benefits
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
We are an organisation that takes well-being seriously and lives and breathes the desire to modernise the workplace of the future. Everyone, from our office-based colleagues across our UK sites, to our field interviewers and airports and ports passenger survey teams, are part of a diverse and inclusive family.
Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a member of the Business Disability Forum and a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.
Things you need to know
Selection process details
Applicants may utilise AI resources in their submissions; ensuring all information provided is factually accurate, truthful, and original, avoiding any form of plagiarism to maintain the authenticity and credibility of the application process.
Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.
Assessment at application stage will be based on your online CV work history and your personal statement. Please tailor your application to show your skills, knowledge and experience that are relevant to the content of the role.
Your personal statement should be no longer than 1250 words. You should use this space fully to provide evidence for each essential criterion within the person specification.
As the criteria are scored, we would recommend that you give clear examples for each including the impact of your actions and set them out using the STAR acronym (Situation, Task, Action, Result).
Success Profiles Behaviour examples are not required at this stage.
In cases where there is a high number of applications the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e., those scoring the highest.
Should you be invited to interview you will be assessed against all the behaviours outlined in this advert.
Interviews will be held via video conferencing.
A reserve list may be held for a period up to 12 months from which further appointments may be made.
Application sift from: 25/10/2024
Interviews from: 04/11/2024
Dates are subject to change.
For the full terms and conditions of the post, please see attachment below.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Stephanie Speakman
- Email : Stephanie.Speakman@ons.gov.uk
Recruitment team
- Email : recruitmentoperations@ons.gov.uk
Further information
