Access Service Advisor
The National Archives
Apply before 11:55 pm on Thursday 3rd October 2024
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About the job
Job summary
The overall purpose of the roles is to support The National Archives’ Access Service Team request service, which deals with service records from the Ministry of Defence (MOD). To ensure that we meet tight statutory targets, the Access Service Team needs to run an efficient and professional customer service, which requires excellent attention to detail and customer service skills for responding to the needs of our customers and stakeholders. Accordingly, there will need to be flexibility to the approach in getting the work done and supporting your team/organisation to resolve the access requests received.
The Access Service Team is responsible for overseeing all access requests, including Freedom of Information (FOI) requests concerning these MOD records and providing access to information contained within the archival records and our own corporate (business) information.
Reporting to the Access Service Team manager, you will assist the team in managing and coordinating FOI requests across this collection, by monitoring the tracking system, the entry of requests and customer correspondence to ensure the FOI requests being processed are up to date and accurate. The post holder will assist members of the team by ensuring that all requested information is managed properly.
For the Access Service Advisor Role, you will be responsible for carrying out research and responding to requests for open information held in this collection: predominately FOI Paid Search and Subject Access (Data Protection). You will be responsible for completing all work that is required to provide a response, including but not limited to, triaging requests, redaction of records, providing copies and transcripts.
Job description
Person specification
A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time.
SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances.
How to apply:
If you are an internal applicant: please do not use the link on this page. Please apply via your employee Workday account.
If you are an external applicant: to submit your application please click the 'Apply at advertiser's site' button on this page.
You will be asked to provide details of your work experience and write a personal statement. In your personal statement please explain, using examples, how you meet the essential criteria given below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.
Essential criteria:
Demonstrate ability to use initiative and make decisions, using sound judgement, escalating issues as required
Excellent team working skills and flexibility in approach to work
Demonstrate high standard of communication, both written and verbal, with an excellent attention to detail
Experience of working to tight deadlines and prioritising a heavy workload, with the ability to work well under pressure,
Demonstrable experience of ICT skills including working with Microsoft Office (Word, Excel etc.); numerate, able to produce accurate statistics using Excel and other online systems
And either:
Commitment to providing a professional service to the public and/or to other government departments (essential for the Request Service Advisor role)
Or
Demonstrate the ability to carry out research into records, analyse contents and summarise findings clearly and concisely (essential for the Access Service Advisor role)
Desirable criteria:
Knowledge of the FOI Act and related legislation
Use of case management tracking systems
Benefits
Any move to The National Archives from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk;
Things you need to know
Selection process details
Reasonable adjustments:
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact The National Archives via careers@nationalarchives.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : The Recruitment Team
- Email : careers@nationalarchives.gov.uk
- Telephone : 02083925313
Recruitment team
- Email : careers@nationalarchives.gov.uk
Further information
