24.68 Police Performance Manager
Disclosure & Barring Service
Apply before 10:00 am on Monday 7th October 2024
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About the job
Job summary
DBS was established under the Protection of Freedoms Act 2012 on 1 December 2012, operating from two sites, Liverpool and Darlington. We operate on behalf of government delivering Disclosure functions in England, Wales, Jersey, Guernsey and the Isle of Man, and Barring functions for England, Wales and Northern Ireland.
We operate in the complex world of safeguarding alongside our multi agency partners. Safeguarding means protecting people’s health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect.
We provide a service that enables organisations in the public, private and voluntary sectors to make better informed, safer recruitment and other decisions. We do this by providing information to enable them to determine whether individuals are unsuitable or unable to undertake certain work, particularly with occupations involving regular contact with vulnerable groups, including children.
DBS has four strategic objectives and four cross-cutting strategic priorities:
Strategic objective one: Customer Experience
We will provide increased reliability, consistency, timeliness, and accessibility of service for our customers, increasing quality and value for public money.
Strategic objective two: Technology
We will drive efficiencies and value for money across DBS and foster a culture of innovation through a modern, stable, secure and accessible technology estate
Strategic objective three: Making a Difference
We will strengthen our reputation as a recognised and trusted provider of public services, and as a source of specialist expertise who actively contributes to safeguarding across the communities we serve.
Strategic objective four: Our People and Organisation
We will make DBS a modern workplace, with a talented and diverse workforce who are empowered to do their jobs and to fulfil their public duty.
Our strategic priorities are as follows:
Quality - We will deliver the highest possible quality of products and services, to the highest standard of practice and integrity.
Value for Money - We will achieve optimal value from how we work, where we work, and who we work with, for our customers and stakeholders.
Diversity and Inclusion - We will increase the diversity of our workforce, of the representation in our decision making and service offering, and the inclusiveness of our operations and the services we provide.
Sustainability and Wellbeing - We will look towards increased sustainability in the improvement of our products and services, and enhanced focus on the wellbeing of our people and customers
Job description
The Police Performance Manager works within the Police Performance & Standards Team. This team is responsible for managing key supplier account relationships with the 52 police forces and law enforcement agencies that work with DBS to produce our Enhanced Disclosure Check product.
Reporting to the Head of the Police Performance Team, the Police Performance Manager is responsible for:
Driving and supporting the operational performance of police Disclosure Units (forces) to secure achievement of Service Level Agreement targets.
Monitoring and reporting of force productivity and recruitment.
Challenging underperformance and supporting force improvement initiatives.
Undertaking budget reviews and monitoring the spending of forces. Assessing workloads and productivity to ensure forces are correctly funded and resourced to deliver DBS forecast.
Reviewing business cases for proposed changes to budgets and resourcing whilst assessing value for money.
Building and maintaining relationships with police and DBS colleagues, sharing lessons learned and best practice to improve overall quality and efficiency.
Supporting the objectives contained within the Police Strategic Plan
Engaging in DBS transition/modernisation activity for the area, representing the needs and requirements of police stakeholders and DBS.
Providing continuous support to Performance Team colleagues to ensure all 52 Disclosure Units can operate to the best of their ability and escalating concerns appropriately.
Attending forces nationally in person, when considered necessary, to meet with managers, staff and represent DBS.
Act as Deputy to Head of the Police Performance Team, when requested, to undertake responsibilities of the team in their absence.
Person specification
Essential Criteria
- Good written and verbal communication skills
- Ability to work independently, prioritising workloads to meet tight deadlines, and work under time pressure to deliver consistent high quality work
- Ability to analyse performance data to determine operational impacts and assess performance trajectories
- Ability to understand budget information
- Ability to communicate with confidence and engage with, or challenge, colleagues of all grades, effectively and positively
- Ability to build and maintain relationships with external stakeholders to achieve organisation objectives
- Ability to deal with complexity, managing issues to resolution and making effective decisions within challenging timescales
- Experience of Liaison/management, on behalf of an organisation/business, with external/internal stakeholders, partners, suppliers, accounts, or customers
- Good working knowledge of Microsoft Office (Word, Excel) or equivalent
Desirable Criteria
- Reasonable working knowledge of DBS products and processes
Successful completion of SC level check is a mandatory requirement for this role. By submitting an application for this role, you are confirming that you understand this requirement.
The role is currently pending a Job Evaluation and Grading Support (JEGS) review which is currently paused.
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Communicating and Influencing
- Making Effective Decisions
Benefits
The DBS offers a number of excellent benefits for its employees. These can include:
- Generous annual leave entitlement
- Excellent maternity, paternity and adoption schemes (after a qualifying period)
- Commitment to the health and wellbeing of our employees
- Employee Assistance Programme
- Flexible working opportunities
- Eyecare voucher scheme
- Occupational Health Service including referrals for counselling and physiotherapy
- 24/7 Counselling and Wellbeing Service
- A Civil Service Pension with an employer contribution of 28.97%
The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.
Things you need to know
Selection process details
As part of the recruitment process the Disclosure & Barring Service will conduct an experience and behaviour based sift exercise and interview process.
To apply for this post, please a suitability statement of no more than 500 words, outlining how your skills, experience and qualifications meet the requirements of the role, including all essential and desirable criteria.
You will also be required to provide behaviour examples within the application form for the following behaviours:
Seeing the Bigger Picture
Communicating and Influencing
Making Effective Decisions
Should a large number of applications be received, the sift may be conducted using the lead behaviour of Communicating and Influencing.
Candidates successful at the sift stage will be invited to attend an interview which will assess the above three behaviours and questions on the essential criteria.
The following timetable outlines indicative dates. Please note, these dates may be subject to change without prior notice
Closing date: 10am Monday 7th October 2024
Sift: week commencing 7th October
Interviews: week commencing 14th October
Whilst we will endeavour to provide some flexibility with regards to dates wherever possible, it is unlikely that we will be able to offer an alternative date once an appointment has been scheduled.
Interview will take place via Microsoft Teams
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : DBSPeopleSupportTeam@dbs.gov.uk
- Email : DBSPeopleSupportTeam@dbs.gov.uk
Recruitment team
- Email : DBSPeopleSupportTeam@dbs.gov.uk
