Stakeholder Support Officer
Department for Energy Security & Net Zero
Apply before 11:55 pm on Sunday 6th October 2024
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Digital
Finance
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About the job
Job summary
The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).
Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.
We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
Find Out More
You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers/
Job description
You will be part of the BICC (Business Insight Competency Centre) Finance Systems team. We use digital platforms to serve finance customers. This is a great role to gain exposure to two corporate services functions. • The Department for Science, Innovation and Technology, • The Department for Energy Security Net Zero and • The Department for Business and Trade. You will support new ways of working in the Business Partnering Team. This team handles building and managing relationships with all BICC stakeholders. The team also understand their needs and communicate them within BICC. You will collaborate with the BICC Technical Team. |
Person specification
Key responsibilities
As the stakeholder support officer, you will have strong people skills. You will have a good understanding of the business and their finance system needs. You will communicate information between the business and the BICC Finance System Team. You will keep strong relationships with all finance teams supported by BICC. • Develop an understanding of systems end-to end processes to support finance systems’ users. • Promote effective working relationships with finance system users • Manage planned and ad-hoc communications with stakeholders as needed. • Engage with stakeholders to provide support and identity opportunities for improvements • Manage finance systems implementation such as user requirement setting, user acceptance testing. • Assist the BICC technical team with internal testing where needed • Promote controls to keep data quality and the integrity of BICC-managed finance systems. • Oversee the maintenance of users’ accounts and permissions • Ensure that changes to the Universal Chart of Accounts meet agreed business rules • Help with the development and design of training materials • Provide tailored training to users so that they make the best use of our systems. • Introduce innovative and efficient ways for working. Skills and experience Consider applying even if you do not meet all criteria. We will be happy to discuss what support you might need to close any skills gaps if we select you for an interview. • Have experience communicating confidently at all levels. • Have demonstrable customer service experience, ideally in a finance function • Foster a culture of knowledge sharing and collaboration • Able to use facts and evidence to support negotiation and influencing. • Be proactive and passionate, inspiring others to continuously improve. • Have a creative and solution focused outlook • Able to find and drive process improvements |
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Developing Self and Others
Benefits
The Department for Energy Security and Net Zero offers a competitive mix of benefits including:
- A culture of flexible working, such as job sharing, homeworking and compressed hours.
- Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%.
- A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
- An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
- Access to a range of retail, travel and lifestyle employee discounts.
- A hybrid office/home based working model where staff will spend a norm of 40-60% of their time in the office (minimum of 40%) over a month with flex dependent on balancing business and individual need.
- Accountancy - up to £6,795 (dependent on qualification)
Office attendance
The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home-based location for 40-60% of the time over the accounting period.
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV and personal statement.
Further details around what this will entail are listed on the application form.
Please use your personal statement (in no more than 750 words) to describe how your skills and experience meet the Essential skills and experience criteria listed for this role.
Applications will be sifted on CV and personal statement.
In the event of a large number of applicants, applications will be sifted on the personal statement.
Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
The interview will consist of behaviour and strength-based questions.
Interviewees will be asked to deliver a presentation; further details will be provided nearer the time.
Sift and interview dates
Expected Timeline subject to change
Sift dates: w/c 07/10/2024
Interview dates: w/c 28/10/2024
Interview Location: MS Teams.
Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.
Further Information
Reasonable Adjustment
We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.
Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DESNZ Candidate Guidance. A DESNZ Plain Text Version of the guidance is also available.
We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If successful and transferring from another Government Department a criminal record check may be carried out.
New entrants are expected to join on the minimum of the pay band.
A location-based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Any move to the Department for Energy, Security and Net Zero from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility https://www.childcarechoices.gov.uk
DESNZ does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).
DESNZ cannot offer Visa sponsorship to candidates through this campaign.
DESNZ holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Vetting
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Christelle Ngoune
- Email : Christelle.ngoune@ics.gov.uk
Recruitment team
- Email : desnzresourcing.grs@cabinetoffice.gov.uk
Further information
