Service Improvement Analyst(Ref: 91629)
Ministry of Justice
Apply before 11:55 pm on Friday 15th November 2024
Details
Reference number
Salary
Job grade
Contract type
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
Job description
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £41,463 - £43,535. London: £47,657 - £52,040.
Working pattern: Full-time, part-time, flexible working, job share.
Contract Type: Permanent.
Vacancy number: 91629
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Service Improvement Analyst here at Justice Digital, to be part of our warm and collaborative End User Compute team.
A Service Improvement Project Analyst will be responsible for the management and development of new projects once data collection, research and analysis are executed. Duties include active research to design new projects and to prepare and present new ideas to improve current processes which impact the business. Information collection is also a part of the job with the need to analyse statistical data, market trends and legislation relevant to projects.
Strong analytical and problem-solving skills are necessary to succeed in this position while also possessing excellent research and presentation skills.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
- Develop project strategy plans based on logical framework approaches.
- Maintain project timeframes, objectives and communications.
- Create and manage documentation and reports for projects.
- Identify the goals and requirements of each project.
- Verify data and information and analyze it to suit the direction of a project.
- Track, forecast and report on project progress including metrics and challenges.
- Collect the necessary information required to start projects.
- Maintain current knowledge on the legislation applicable to each project.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
- 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
- A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
- Staff have 10% time to dedicate to develop & grow
- Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
- 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
- Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
- Wellbeing support including access to the Calm app.
- Bike loans up to £2500 and secure bike parking (subject to availability and location)
- Season ticket loans, childcare vouchers and eye-care vouchers.
- 5 days volunteering paid leave.
- Free membership to BCS, the Chartered Institute for IT.
- Some offices may have a subsidised onsite Gym.
Person Specification
Essential
- Strong understanding in project management and data analysis, able to identify and challenge organisational processes and know how to guide the team through the implementation of a new process.
- Communicating and Influencing. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholder expectations, and facilitate difficult discussions within the team or with diverse senior stakeholders.
- Making Effective Decisions. Strong analytical and problem-solving abilities
- Exceptional research and reporting skills
- Agile practices. You have practical experience and understanding of Agile tools, techniques and principles. You can adapt and reflect, be resilient and have the ability to see outside of the process.
- You have practical experience of facilitating the team’s planning cycle, managing complex internal and external dependencies, removing blockers that affect plans and can develop a plan for a difficult situation.
- Life-cycle perspective. You can ensure the team is working towards the appropriate service standards for the relevant phase. You can manage delivery products and services at different phases.
- Financial management. You can report on financial delivery, and can monitor cost and budget.
- Commercial management. You can act as the point of contact for contracted suppliers. You understand appropriate internal contacts and processes within a government department.
Willingness to be assessed against the requirements for BPSS clearance.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
Person specification
Benefits
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Things you need to know
Selection process details
Candidates must submit a CV and statement of suitability (of no more than 500 words) via our applicant website Jobtrain, which describes how you meet the requirements set out in the Person Specification above. Candidates who do not submit both a CV and a separate statement of suitability will not be invited to attend an interview.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:
- Making Effective Decisions
- Communicating and Influencing
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Terms & Conditions
Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : SSCL Recruitment Enquiries Team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
- Telephone : 0845 241 5359
Recruitment team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Further information
