24.72 Senior Business Improvement Manager
Disclosure & Barring Service
Apply before 10:00 am on Monday 7th October 2024
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About the job
Job summary
The Disclosure and Barring Service (DBS) was established under the Protection of Freedoms Act 2012 on 1 December 2012, operating from two sites, Liverpool, and Darlington.
We provide disclosure functions in England, Wales, Jersey, Guernsey and the Isle of Man, and barring functions for England, Wales, and Northern Ireland, on behalf of government.
DBS operates within the safeguarding arena alongside our multi-agency partners. Safeguarding means protecting people’s health, wellbeing, and human rights, and enabling them to live free from harm, abuse, and neglect.
We provide services that enable organisations in the public, private and voluntary sectors to make better informed, safer recruitment decisions. We do this by providing information to enable them to determine whether individuals are unsuitable or unable to undertake certain work, particularly with occupations involving regular contact with vulnerable groups, including children.
DBS is an executive non-departmental public body, sponsored by the Home Office.
DBS has 4 strategic objectives:
- SO1: Customer Experience - We will provide increased reliability, consistency, timeliness, and accessibility of service for our customers, increasing quality and value for public money.
- SO2: Technology - We will drive efficiencies and value for money across DBS and foster a culture of innovation through a modern, stable, secure, and accessible technology estate.
- SO3: Making a Difference - We will strengthen our reputation as a recognised and trusted provider of public services, and as a source of specialist expertise who actively contributes to safeguarding across the communities we serve.
- SO4: Our People and Organisation - We will make DBS a modern workplace, with a talented and diverse workforce who are empowered to do their jobs and to fulfil their public duty.
Further information about the Disclosure & Barring Service can be found via - https://www.gov.uk/government/organisations/disclosure-and-barring-service/about
Work can be done remotely, but the post holder will have a contracted base of Liverpool or Darlington. The post holder may be required to attend their contracted office in accordance with the needs of the organisation
Job description
The Business Improvement Team leads the development of business improvement activities and supports change initiatives within the Operational Services Directorate. The team provide a central point of contact within the Operational Services Directorate to oversee and drive business improvement and change. The team work closely with colleagues across the DBS including the corporate change function, and external suppliers to ensure improvement and change is embedded.
The Senior Business Improvement Manager will:
Undertake Strategic Business Development activities within Operational Services including:
- Business Improvement - highlight opportunities for the service to improve, delivering increased user satisfaction, and reduction of cost throughout the process.
- Process Improvement - Breakdown of the end-to-end service processes, analysing pain points and resolving them.
- Service design and re-engineering – supporting the design and re-engineering of business, process, procedures, and operations.
- Business case development – developing the case for change underpinned by Service Delivery Model Assessments and Options Appraisals.
- Strategic Planning – ensure Directorate improvement activity is aligned to corporate strategies and plans.
- Supporting the development of Directorate Business and Service plans.
- Supporting Policy development for Directorate owned policies.
- Ensure compliance with DBS and Home Office Governance and Assurance requirements for change initiatives within the Directorate.
- Produce business improvement, change and planning documentation to a high standard:
- Support the completion of DBS and Home Office documentation including templates, reports, impact assessments and power point presentations as required.
- Evidence meeting Value for Money requirements.
- Support the development of business case documents, polices products, artefacts.
Establish and maintain a central point of contact for business improvement and change activity within the Operational Services Directorate:
- Develop the departmental framework for change and business improvement.
- Support local change initiatives and oversee the process to enter these into the DBS change front door.
- Manage recording and monitoring of work request process.
- Attend and support the Continuous Improvement Forum.
- Attend and support the corporate business improvement and change forums.
- Manage and maintain a change log for the directorate.
- Support governance arrangements for DBS and Home Office, decision making forums, and timescales working with the Corporate Change Management and Business Improvement Teams.
Work in partnership with the Corporate Change Management and Business Improvement Teams and the Operational Services Directorate to manage and embed improvement and change activity:
- Support Business Transition and embed Operational Change.
- Manage Business Change impact and readiness – people and information.
- Develop Change champions / Change agents / SMEs for local and corporate initiatives.
- Change management.
- Maximising the application of current and future tools.
- System administrators and oversight, role-based security administration.
- Benefits management and realisation.
- Stakeholder management.
- Lead on Staff engagement, training, and mentoring.
Lead a range of business analysis activities within the Directorate:
- Root cause analysis, discovery, analysis, deep dives, research, benchmarking.
- Problem management, incident management, risk management.
The Senior Business Improvement Manager will:
- Support the DBS Strategies, Policies and Procedures.
- Work collaboratively with Head of Business Improvement and members of the Business Improvement Team to plan and deliver department objectives.
- Support the development of line management and matrix working across the Business Improvement Team.
- Carry out recruitment, learning & development activities with the team to ensure the team is adequately resourced trained and supervised.
- Identify budget requirements, monitor expenditure, and highlight issues to budget holder.
- Build effective working relationships with key internal and external stakeholders.
- Represent DBS / Business Improvement Team at a range of internal and external appropriate forums.
- Work as part of a wider directorate, bringing together skills and expertise into a single, coherent directorate.
- Oversee performance of the Business Improvement Team and address any individual performance issues.
- Maintain positive working relationships with key stakeholders.
- Ensure that team members are able to deliver their best: encouraging personal and professional development, maintaining oversight for health, safety and wellbeing and support through change.
- Commit to self-development and that of your team to reach full potential.
- Proactively working with your team to identify any continuous improvement initiatives.
- Communicate effectively with your team and directorate to ensure that policies and procedures are understood and implemented.
- Act as a role model for our Equality and Diversity agenda, creating an inclusive environment that is safe and trusting; where people feel valued, have a voice and act with autonomy.
Person specification
During the application for this role, we will be using the new Civil Service Success Profiles. You may find it helpful to access the Success Profiles online:
https://www.gov.uk/government/publications/success-profiles
Essential criteria
- Ability to work to challenging timescales.
- Ability to deal with complexity, managing issues to resolution and making effective decisions.
- Ability to proactively problem solve, identify associated impacts, and work collaboratively with partners to resolve and mitigate.
- Able to deliver clear and effective communications (written and verbal).
- Ability to work both in a team, or independently to deliver tasks and project outputs.
- Experience of effective collaboration with internal and external stakeholders.
- Excellent standard of written and verbal communication.
- Experience of working with change and business improvement initiatives.
- Have experience working with and managing key stakeholders at different levels.
- Awareness of Adult and Children Safeguarding.
- Good Skills in Microsoft 365 Packages such as Outlook, Excel, Word, and PowerPoint, Teams.
Desirable criteria
- Experience of working in a business improvement project or change management environment.
- Formal Professional Qualification or Degree or equivalent.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
- Changing and Improving
- Managing a Quality Service
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
- Working Together
- Changing and Improving
- Delivering at Pace
Benefits
The DBS offers a number of excellent benefits for its employees. These can include:
- Generous annual leave entitlement
- Excellent maternity, paternity and adoption schemes (after a qualifying period)
- Commitment to the health and wellbeing of our employees
- Employee Assistance Programme
- Flexible working opportunities
- Eyecare voucher scheme
- Occupational Health Service including referrals for counselling and physiotherapy
- 24/7 Counselling and Wellbeing Service
- A Civil Service Pension with an employer contribution of 28.97%
The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.
Things you need to know
Selection process details
As part of the recruitment process the Disclosure & Barring Service will conduct a behaviours based sift exercise and interview process.
To apply for this post, please provide a suitability statement of no more than 1000 words, outlining how your skills, experience and qualifications meet the requirements of the role, including all essential and desirable criteria, and the key responsibilities.
You will also need to provide behaviour examples for the below:
- Working Together
- Changing and Improving
- Delivering at Pace
All candidates who are successful at the initial sifting stage will be expected to deliver a 10 minute presentation to the panel followed by a panel based interview. The presentation will be measured against the behaviour; Making Effective Decisions.
The aim of the panel interview will be to assess your ability to demonstrate the following behaviours:
- Changing and improving
- Delivering at pace
- Managing a quality service
- Working together
Closing date for applications is Monday 7th October - 10:00
The following timetable outlines indicative dates. Please note, these dates may be subject to change without prior notice.
The initial candidate sift is due to take place week commencing 7th October 024.
Interviews are due to take place week commencing 21st October 2024.
Whilst we will endeavour to provide some flexibility with regards to dates wherever possible, it is unlikely that we will be able to offer an alternative date once an appointment has been scheduled.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Ursula Bell or Michelle Gough
- Email : ursula.bell@dbs.gov.uk
Recruitment team
- Email : DBSPeopleSupportTeam@dbs.gov.uk
