ServiceNow Junior Platform Engineer (Ref: 91348)
Ministry of Justice
Apply before 11:55 pm on Monday 11th November 2024
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Job description
ServiceNow Junior Platform Engineer
Location: National*
Closing Date: 11th November
Interviews: W/C 25th November (subject to change)
Grade: HEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £32827 - £35678 (which may include an allowance of up to £61). London: £37174 - £40403 (which may include an allowance of up to £851).
Working pattern: Full-time, part-time, flexible working, job share.
Contract Type: Permanent
Vacancy number: 91348
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Junior Platform Engineer here at Justice Digital, to be part of our warm and collaborative ServiceNow team.
This role aligns against IT Service Manager from the Government Digital and Data Framework
The ideal candidate will possess a mix of technical acumen and a desire to continuously learn, with a particular focus on both system administration and development work within the ServiceNow ITSM platform. You’ll be involved in maintaining the platform, ensuring smooth operations, while also assisting in the development of new functionalities.
As a Junior Platform Engineer, you’ll have the opportunity to explore both the operational and development sides of the ServiceNow platform. With guidance from experienced engineers and a supportive team environment, you will contribute to key projects, making a real impact while expanding your skill set in this hybrid role.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
- System Administration: Assist with platform maintenance, including updates, patching, and ensuring smooth day-to-day operations.
- Development Support: Collaborate with senior developers to build and customise functionalities, including workflows, business rules, and UI policies.
- Update Sets: Create and promote update sets, ensuring proper version control and smooth release processes.
- Release Runbooks: Apply release runbooks to UAT and pre-production environments, supporting smooth deployment processes.
- CI Management: Perform Configuration Item (CI) uploads and manage relationships within the CMDB, ensuring data accuracy and integrity.
- Incident and Request Management: Provide support in managing ServiceNow incidents and service requests, resolving issues related to the platform and user requests.
- Platform Upgrades: Play an active role in regression testing and supporting platform upgrades to ensure continuity and performance.
- Security Changes: Complete security-related platform changes in line with internal policies and governance.
- User Support: Assist with user administration, including access controls, permissions, and role assignments, ensuring proper governance.
- Collaboration: Work closely with cross-functional teams, including business analysts and developers, to implement new features and fix existing issues.
- Documentation: Help document development and administrative processes, supporting knowledge sharing within the team.
- Learning and Development: Stay updated on ServiceNow platform changes and new functionalities, continuously growing your technical skills.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
- ServiceNow System Admin Certification (CSA)
- ITIL V4 Certification
- Strong Communication Skills
- Good Knowledge of the ServiceNow Platform, ITSM in particular
Willingness to be assessed against the requirements for SC clearance.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
Person specification
Benefits
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Things you need to know
Selection process details
How to Apply
Candidates must submit a CV and statement of suitability (of no more than 750 words) via our applicant website Jobtrain, which describes how you meet the requirements set out in the Person Specification above. Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:
- Communicating and influencing
- Managing a quality service
- Making effective decisions
- Delivering at pace
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -
- ServiceNow System Admin Certification (CSA)
- ITIL V4 Certification
- Good Knowledge of the ServiceNow Platform, ITSM in particular
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Terms & Conditions
Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : SSCL Recruitment Enquiries Team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
- Telephone : 0845 241 5359
Recruitment team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Further information
