Senior Service Delivery Manager (Ref: 91120)

Ministry of Justice

Apply before 11:55 pm on Thursday 17th October 2024

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Details

Reference number

372815

Salary

£54,358 - £66,670

The national salary range is £54,358 - £61,585, London salary range is £58,847 - £66,670. Your salary will be dependent on your base location

A Civil Service Pension with an employer contribution of 28.97%

Job grade

Grade 7

MoJ Grade 7

Contract type

Permanent

Type of role

Digital

Working pattern

Full-time, Job share, Part-time

Location

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

About the job

Job summary

This position is National

Job description

Senior Service Delivery Manager

Location: National*

Closing Date: 17th October

Interviews: week commencing 28th October

Grade: Grade 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £54,358 - £61,585 (which may include an allowance of up to £2,517) London: £58,847 - £66,670 (which may include an allowance of up to £4,828)

Working pattern: Full-time, part-time, and Flexible working

Contract Type: Permanent

Vacancy number: 91120

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Senior Service Delivery Manager here at Justice Digital, to be part of our warm and collaborative Agile team.

We are seeking a highly skilled Senior Service Delivery Manager with strong interpersonal skills who thrives in a delivery-focused, agile environment working with multidisciplinary teams. This role is central to our ServiceNow operations, focusing on ITSM, SIR, and ITOM modules, and is critical in ensuring our service delivery processes are efficient, effective, and continuously improving.

This role aligns with Senior Delivery Manager from the Government Digital and Data Framework

You will be a ServiceNow subject matter expert (SME) with substantial experience in agile delivery, leading a multidisciplinary team, and supporting several products of significant scale and complexity hosted on the ServiceNow platform. You will receive support from your people manager, delivery manager peers, the broader delivery community, and formal learning opportunities to develop further in this role.

As the Senior Service Delivery Manager, you will be responsible for building, maintaining, and motivating teams, ensuring that they collaborate effectively and focus on what is most important. You will coach team members, fostering a culture of continuous improvement. You will proactively manage dependencies and risks, overcoming obstacles to delivery.

You will be an active part of the broader delivery management community, receiving coaching and mentoring from senior colleagues. Additionally, you will have the opportunity to participate in informal support networks with peers, enhancing your professional growth.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

Lead the ServiceNow delivery team, developing and deploying user stories and enhancements.
Oversee the requirement-gathering process to ensure full utilization of the ServiceNow platform's capabilities.
Facilitate and lead all agile ceremonies, adhering to agile principles.
Review and assess requested changes, identifying and mitigating any risks.
Provide technical support to platform users, ensuring high service availability and performance.
Collaborate with cross-functional teams to deliver successful integrations and technical solutions.
Manage the deployment of regular code releases and feature enhancements on the ServiceNow platform.
Align the delivery roadmap with high-level strategic objectives.
Line manage the ServiceNow delivery team, including developers, sysadmins, testers, and business analysts.
Identify and execute cost-saving measures where appropriate.
Mentor and coach team members, fostering continuous improvement and professional development.

If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

Proven experience with the ServiceNow platform, specifically ITSM, SIR, and ITOM modules.
Strong experience in agile delivery environments.
Ability to work in a complex, multi-priority organisation.
Excellent leadership and team management skills.
Strong communication skills.
Experience in planning and managing complex dependencies.
Financial management and budget monitoring experience.
Knowledge of commercial management and supplier interactions.

Willingness to be assessed against the requirements for SC clearance

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £54,358, Ministry of Justice contributes £15,747 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Selection process details

How to Apply

Candidates must submit CV and a Personal statement (approximately 750 words), which describes how you meet the requirements below

Proven experience with the ServiceNow platform, specifically ITSM, SIR, and ITOM modules.
Strong experience in agile delivery environments.
Excellent leadership and team management skills.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:

Delivering at pace
Working Together
Communicating and influencing
Making effective decisions

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on: Proven experience with the ServiceNow platform, specifically ITSM, SIR, and ITOM modules. will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : SSCL Recruitment Enquiries Team
Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Telephone : 0845 241 5359

Recruitment team

Email : Moj-recruitment-vetting-enquiries@gov.sscl.com

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=482