Product Owner - Networks
Department for Work and Pensions
Apply before 11:55 pm on Sunday 3rd November 2024
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About the job
Job summary
DWP Infrastructure Services (Networks) is responsible for managing a range of Network Services, Products and Projects.
Working in collaboration with a range of internal/external partners, stakeholders and customer you will be responsible for ensuring best practices are adhered to across the department and supporting teams on how to deliver quality, modern Infrastructure solutions, ensuring the operational stability, availability and quality of DWP Networks.
As you’ll see from the Essential Criteria within the Person Specification, we are looking for a Product Owner - Networks, who is enthusiastic with aptitude and interest in digital, the technical requirements you can learn on the job through structured learning and collaborating with experienced, highly knowledgeable colleagues.
NB - it would also be desirable to have the following skills or experience:
- A working understanding of Network infrastructures and technologies.
- Experience of Delivery / Project Management.
- Working knowledge of IT Service Management tools and dashboards eg - Service Now, Splunk, Dynatrace.
- ITIL Qualification or equivalent.
Job description
Working to the Senior Product Owner you will be an intrinsic part of the Management team working with other Network Services Product Owners as well as the engineering leads, principal Network engineers and suppliers. As a Product Owner - Networks, you will:
- Apply different skills and techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.
- Maintain influential, positive, productive relationships across Network Services stakeholders.
- Provide reports of Service performance to the Senior Infrastructure Management and other senior leadership members from Digital, reporting against agreed Key Performance Indicators and via the relevant reporting channels and forums.
- Manage the Continual Service Improvement Plans.
- Take ownership of service/solution Key Performance Indicators, ensuring performance against best practice.
- Record incidents, problems and changes raised by users including resolution actions.
- Create and maintain documentation to support services/solutions used by the organisation, this will include managing suppliers and maintaining information on a 3rd party services.
- Manage risks, issues and dependencies, ensuring appropriate reporting and mitigation plans and actions are implemented.
- Effectively manage personal and team capability, performance and wellbeing.
Person specification
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
- Demonstrate a high level of experience of effectively communicating at different levels across a range of stakeholders and colleagues, using a variety of methods including digital, written and verbal.
- Experience of service and delivery reporting and the production and presentation of management information, reports and dashboards.
- Demonstrate a high level of experience of interpreting complex and/or technical information. Provide explanations to colleagues, stakeholders and customers to simplify and ensure understanding and by using sound judgement recommend considered approaches to challenge and improve processes and performance.
- Demonstrate a level of experience in IT Service/Product Management, developing standard/repeatable services and by understanding business/technical priorities and risks deliver excellent customer service which also balances quality and cost effectiveness through a sound understanding of commercial and financial management.
- Demonstrate experience of supporting and mentoring the development of team members to successfully deliver high quality outcomes that meet the customers’ needs and provide value for money.
If you would like to learn more about the role, please contact richard.hanley@dwp.gov.uk.
Benefits
Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
New entrants to the Civil Service will join on band minimum.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater.
Things you need to know
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal Statement up to 1250 words. Further details around what this will entail are listed on the application form.
When giving details in your employment history and Personal Statement you should highlight your experience in line with essential criteria listed in the Person Specification.
The sift panel will use the information in your employment history and Personal Statement to assess your experience, skills and knowledge against the essential criteria above.
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
Important Information
- You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
If your employment history/Personal Statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
Interviews will take place from late November 2024. Interview dates to be confirmed.
Further Information
Find out more about Working for DWP
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital
A reserve list may be held for a period of 6 months from which further appointments can be made.
All successful candidates and those placed on reserve will be posted in merit list order by location.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Richard Hanley
- Email : richard.hanley@dwp.gov.uk
Recruitment team
- Email : Digitalrecruitment.grs@cabinetoffice.gov.uk
Further information
