Business Services Officer - Lincoln and Stevenage
Children and Family Court Advisory and Support Service
Apply before 11:55 pm on Sunday 27th October 2024
Details
Reference number
Salary
Job grade
Contract type
Type of role
Commercial
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
Here at Cafcass we support over 140,000 children and their families every year, safeguarding and promoting the welfare of each and every child and ensuring their voice is heard in Family Proceedings, which we’ll sure you agree is very important work.
Let’s make a difference. Together.
Whether you’re one of our Social Workers or work in our Business Services teams then everyone as a critical role to play. And so, if you join us you’ll see further references to ‘Together’ as this is the name of our new relationship-based practice framework. Built around our values, it is at the heart of the work we do and encourages us to be pro-active and to look for the strengths in ourselves and others, to build positive relationships with our colleagues, our partners and with the children and families that we work with.
Working for Cafcass - Cafcass - Children and Family Court Advisory and Support Service
If this is the type of organisational culture you think you can thrive in and you are motivated by making a difference for children and families, then read on.
So, hopefully you're getting a sense that it isn’t just our talented, experienced Social Workers who have a key role to play in supporting some of the most vulnerable children in our society. Behind them are highly organised and effective Business Services teams, of which a Business Services Officer is an integral component. But before we tell you about the role, let us tell us about some of the other reasons you should consider joining us.
Job description
-monitoring case progression
-receiving referrals from the Court or Cafcass Intake Team
-create / update / close cases within our case management system
-sending letters and information packs to service users
-identify any missing information and follow-up as required
-receive and deal with telephone enquiries
-meet and greet visitors, including service users
-general admin support
Person specification
-A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
-Confident and capable of using MS Office applications to a basic / intermediate level
-Clear, confident communicator via email, phone and in person
-Someone who thrives working in a team
-Able to prioritise work in a fast-moving environment with strict deadlines
Benefits
We know you want to be rewarded appropriately, you want time away from work to manage your wellbeing, spend time with those important to you, help to secure your future and be trusted to work autonomously. So, on top of a competitive salary, you’ll have an excellent holiday allowance (28 days + Bank Holidays), a Local Government pension with 19.4% employer contribution, Health and Wellbeing cash plan and the potential to bring your continuous service with you - which could mean you have 33 days holiday from day one - and a wide range of other benefits that collectively makes for a great package with a highly supportive employer.
Things you need to know
Selection process details
We hope you’ve decided this is a role you would like, if so please complete our short application process by reviewing the job description and demonstrating how your skills and experience suit this role. We’d also like to let you know of the timescales we are aiming to work to for this recruitment campaign. This will also help you know when you can expect to hear from us by.
Last date for applications:
| |||||
Feedback will only be provided if you attend an interview or assessment.
Security
Medical
Nationality requirements
Working for the Civil Service
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Narinder Kaur
- Email : narinder.kaur2@cafcass.gov.uk
Recruitment team
- Email : HRResourcing@cafcass.gov.uk