User Researcher
Ofqual (Office of Qualifications and Examinations Regulation)
Apply before 11:55 pm on Sunday 22nd September 2024
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Type of role
Business Management and Improvement
Customer Insight
Digital
Knowledge and Information Management
Operational Research
Project Delivery
Social Research
Other
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Contents
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About the job
Job summary
Ofqual is the independent qualifications regulator for England. We currently regulate 200+ awarding organisations, and approx. 11,600 certified qualifications. These include GCSEs, AS and A levels, and a broad range of vocational and technical qualifications. Regulating on behalf of students of all ages and apprentices is central to how we fulfil our statutory objectives.
For more information about the work we do please visit our website and our Careers Pages https://www.gov.uk/government/organisations/ofqual
https://www.civil-service-careers.gov.uk/ofqual-hub/
We are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proud of the action we are taking to support EDI and Wellbeing and welcome applications from individuals from all backgrounds to support our ethos of creating a diverse culture that is reflective of both our employees and the learners we support.
To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
Due to our continued commitment and focus in relation to EDI, our inclusion and fair treatment score based on the Civil Service 2022 annual people survey ranks us 4th out of 104 participating departments.
Ofqual is a rewarding, dynamic place to work. We offer employees the opportunity to develop within their role and progress through the organisation via a number of Learning and Development opportunities and activities.
We are in the top ten Civil Service departments for staff engagement which focuses on motivation and commitment to organisational goals and values. Based on the 2022 annual people survey Ofqual are ranked 9th out of 104 participating departments.
Job description
About the team We are looking for a User Researcher to join our digital and data team at Ofqual, to continue to grow our user research capability. It’s a hugely exciting time to be part of the government digital and data team. Over the past year, Ofqual has continued to integrate user centred design principles into our service delivery process, aligning to the Gov Service Manual. The User Centred Design at Ofqual is about designing our services in collaboration with the people that use them. You will be involved in user research for a variety of services with diverse audiences and a variety of user needs. What will the post holder be doing? As a User Researcher you will design, plan and conduct research into what people need from a service and produce insights and recommendations for user-centred design. You will be working closely with designers, product owners, developers and stakeholders to deliver services that meet user needs. You will also test design ideas, content and features and use research evidence to identify and understand problems and how they might be resolved. |
Person specification
Qualifications
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Working Together
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Technical understanding
- User Focus
Benefits
As a Civil Servant, you will benefit from a leading, modern employment offer which includes flexible working arrangements that support people at different stages in their lives, and pensions among the best available in the UK, as well as generous annual leave entitlements.
Other benefits you can enjoy include:
- Organisational performance related bonus
- Cycle-to-work scheme
- Regular professional development
- Health and wellbeing initiatives such as mini-medicals, flu vaccinations
- Employee assistance programme and occupational health
- Free eye tests and contribution towards lenses/spectacles for VDU users, if appropriate
- Family friendly policies
- Interest free season ticket loan
- Access to exclusive discounts
- A working culture which encourages inclusion and diversity
Things you need to know
Selection process details
Please note that we regret that we do not offer sponsorship opportunities at this time.
When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the shortlisting panel), your career history and qualifications.
You will then be asked to provide a personal statement evidencing how you meet the essential criteria shown on the job description.
Please ensure you demonstrate clearly, within your personal statement, how you meet these requirements as this will form a key part of your evidence when the panel is scoring your application, against the requirements of the role.
Should a large number of applications be received, an initial sift may be undertaken using the work history and personal statement against an essential criterion. More information will be advised to shortlisted candidates.
Ofqual has adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel. You’ll be asked to remove all personal details from your CV when you apply.
Applications will be screened and if evidence of plagiarism is found, your application will be withdrawn from the process. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.
During the interview process, this vacancy may include a short presentation and/or assessment. Further details will be provided to shortlisted candidates upon invitation to interview.
We reserve the right to offer a second interview if required.
Please submit your application by 22 September 2024 at 23:55pm.
Interview dates – 7 October 2024 (subject to change).
We often have similar roles available at different grades. If a candidate is suitable for a similar role or at a lower grade than they applied for, we may extend an offer without the need to go through a further selection process, providing the role has comparable behaviours and essential criteria.
Ofqual works flexibly, with a hybrid office/home based working model. Employees will spend at least two to three days a week working from our office in Coventry. As Coventry will be your base location expenses for travel to the office will not be paid.
Final panel interviews will be held either in person at our Coventry Office or online. Further details will be provided at 'Invite to interview' stage.
One of our resourcing colleagues will be on hand to answer any queries you may have throughout the process.
Please be aware that expenses incurred by candidates during the recruitment process will not be reimbursed.
A reserve list may be held for up to 6 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview.
Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you require assistance or need a change to be made so that you can make your application, you should tell us what changes or help you might need further in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional. You should contact us at recruitment@ofqual.gov.uk to discuss your needs.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Ofqual Recruitment Team
- Email : recruitment@ofqual.gov.uk
Recruitment team
- Email : recruitment@ofqual.gov.uk
Further information
