Housing Infrastructure Manager

Ministry of Defence

Apply before 11:55 pm on Thursday 28th November 2024

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Details

Reference number

377390

Salary

£35,290

3-Year Tour

A Civil Service Pension with an employer contribution of 28.97%

Job grade

Higher Executive Officer

Contract type

Permanent
Overseas

Business area

MOD - Defence Infrastructure Organisation - DIO Accommodation European Support Group (ESG)

Type of role

Estates
Property

Working pattern

Full-time

Location

Ramstein

About the job

Job summary

About the Defence Infrastructure Organisation (DIO)

DIO cares about the Defence estate. We are a dynamic organisation that responds to the evolving needs of our military personnel, the way in which they live and work. We are proud to be the expert partner Defence needs for all their infrastructure requirements. From large scale infrastructure to everyday facilities management, our activities focus relentlessly on our customers. We deliver value for money, and consistently innovate to find proactive solutions to meet their needs. We meet our objectives as one team: capable, curious, collaborative and committed.

About the DIO Accommodation Directorate

DIO Accommodation is responsible for providing Service Family Accommodation (SFA) in the UK and Europe. This includes the management of around 60,000 SFA properties and families; major SFA upgrades and other improvements; providing a comprehensive SFA repair and maintenance service; managing SFA allocation; and overseeing the move in and move out of personnel from SFA properties. Management of private leased homes in the UK and Europe through partner organisations and supporting the modernised accommodation offer.

About the Role

The post-holder is responsible for the management and administration of accommodation for service personnel and families, in accordance with current regulations, including engagement with key stakeholders in Netherlands and Germany. The post is also responsible for delivery of Hard and Soft Facilities Management in Germany and the Netherlands in support of the ESG FM Manager. Maintaining a collaborative relationship with both Families/Service Personnel, and our delivery partners to ensure high quality service outputs. Regular travel to housing locations in Germany and the Netherlands is required and travel to other housing locations within ESG as necessary.

The tour length is 3-years.

This position is advertised at 37 hours per week.

Job description

If you have experience in delivering a combination of facilities management, stakeholder and financial management services within a public property, housing or estates environment are highly organised with excellent communication (oral and written), customer service and staff management skills, can work independently in a remote location and enjoy working in a complex and challenging environment in Europe.

You will be accountable for providing a full and effective Housing Service in collaboration with a Housing Delivery Manager across the agreed area of responsibility covering southern Germany and Netherlands. Such as:-

Co-ordinating delivery of associated support and taskings connected to administering the identification, allocation, maintenance and management of homes and housing needs within your area.
Verifying compliance of homes and assuring expenditure, processes and quality of services received are in line with departmental policy and best practice.
Engaging with both internal and external Stakeholders; verifying housing requirements, delivering awareness campaigns and quality of services provided and received across the area.
Forecasting and reporting financial commitments and expenditure.

If you need to contact Defence Business Services (DBS) regarding this vacancy, please indicate that your vacancy is being handled by Resourcing Team 1. If you experience any technical difficulties with the CS Jobs system, please contact the Support Team at candidate@support.oleeo.com

Person specification

Mandatory requirement

Full Driving Licence due to the significant travel, geography of the location and limited public transport

Essential Experience

Excellent Organisational, Administration and communication skills including Share Point and Microsoft Office tools.

Previous experience of working in a Public Housing Facilities Management (FM) environment.

Previous experience in a customer facing role, within an estates or housing management environment.

Estate Compliance Management

Managing Estate Support Services

Desirable Experience

Proficient in German and/or Dutch (reading, writing and speaking)

Desirable Technical Membership

British Institute of Facility Managers (BIFM).

Licences

Full UK Driving Licence
Evidence of qualification/Licences will be required at interview.
All qualifications/licences declared must be held at point of application and if applicable be in date. Equivalent Qualifications will not be accepted.

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and Improving
Communicating and Influencing
Delivering at Pace
Making Effective Decisions
Managing a Quality Service
Working Together

We only ask for evidence of these behaviours on your application form:

Making Effective Decisions
Managing a Quality Service
Working Together

Benefits

Alongside your salary of £35,290, Ministry of Defence contributes £10,223 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Discover My Benefits:

Please follow the link to visit the Discover My Benefits site which showcases the benefits and discounts offered when working as a civilian for the MOD. https://discovermybenefits.mod.gov.uk/civilian/

This post offers full relocation allowances subject to availability. Cost of Living Overseas Allowances is payable based on personal circumstances and marital status.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Please read the attached document ‘SOFA Restrictions’ to confirm you are eligible to apply for this post.

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

This vacancy is using Success Profiles, and will assess your Behaviours and Experience. Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. At application you will be assessed against the following:

Behaviours
• Working Together
• Managing a Quality Service
• Making Effective Decisions

Experience
• CV - Including Job History and Previous Skills & Experience

When completing the previous skills and experience section, please refer to the personal specification in the main advert.

At interview you will be assessed against the above PLUS the following:

Behaviours
• Delivering at Pace
• Communicating and Influencing

• Changing and Improving

Feedback will only be provided if you attend an interview.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.