Senior Digital Change Specialist - £56,353 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency
Apply before 11:35 pm on Monday 28th October 2024
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About the job
Job summary
We have an exciting opportunity for one Senior Digital Change Specialist in our Digital and Technology Group (DTG).
This is a full-time opportunity, on a permanent basis. Please be aware that this role can only be worked in the UK and not overseas. We are currently operating a hybrid way of working, with a minimum of 40% of contracted hours working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. This may rise to 60% during the year. Attendance on site is driven by business needs so depending on the nature of the role, some roles will need to be on site more regularly.
Who are we?
If you have had a COVID-19 vaccine or have ever taken a medicine, or used a medical device, then you have already come into contact with the Medicines and Healthcare products Regulatory Agency. Our vision, One Agency - Delivering for Patients, underpins all that we do as we set out on an ambitious roadmap for change to become a truly world-leading, enabling regulator that protects public health through excellence in regulation and science. The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.
The Digital and Technology Group (DTG) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable our scientists, inspectors, and the rest of the organisation to deliver world class services which can improve outcomes for patients and the general public. The Group was essential in the race to approve COVID-19 vaccines in 2020 and in supporting the UK to set up its own medicines and devices approvals systems following our exit from the EU. The work we do matters!
The Digital & Service Design group provides a number of services through its practice-based model including user-research, service design, business analysis, change management and product management. D&SDG owns the customer experience for the division and is building its in-house capabilities around Digital Product Management and User Centred Design.
Job description
This is a high-profile role working directly with the business to deliver the Agency’s digital change management for our portfolio, programmes and projects.
The Senior Digital Change Specialist will provide visible and effective leadership, leading the business change management activity for digital projects and programmes, proactively preparing the business for the impact of the digital changes being delivered.
The role provides a bridge between digital projects and programmes and business users to ensure that activities are planned and completed to enable the business to implement the agreed digital change and realise the benefits.
You will lead on the preparation of change management approaches and plans for agreed projects and programmes. This could include developing training plans and approaches as well as leading on the creation and management of business readiness criteria across delivery plans
You will also play a leading role in communications and engagement, collaborating with the Communications Team to develop and deliver plans, content and events to ensure staff and stakeholders have timely and accurate information relating to changes
The role will provide change management and SME knowledge into design workshops supporting digital delivery teams in developing business knowledge about the organisation, its services and ways of working.
Person specification
The successful candidate will be a proven change manager with a track record of delivering digital change that adds value to customers. You will have the ability to anticipate the full impact of implementing digital change on culture, structure, morale and the impacts on the diverse range of end users, including accessibility needs. Identify early signs that things are going wrong and respond promptly. Provide constructive challenge to senior management on change proposals.
You should have extensive experience and proven ability to deliver change, working effectively as part of a multi-disciplinary team across boundaries and delegating where appropriate, adding value through strategic thinking.
You should have a track record of developing a change practice, ensuing best practice models and approaches are used consistently.
You should be able to demonstrate a proven ability of using your understanding of the complexity and diversity of customer needs and expectations and the full impact of change on culture, structure and morale, and using your discretion and capability to set your own work plans and approach.
If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!
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Benefits
- Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays
- Privilege Leave: 1 day
- Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
- Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay
- Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service
- Civil Service Pension Scheme. Please see the link for further information http://www.civilservicepensionscheme.org.uk/ For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on 0300 123 6666
- Flexible working to ensure staff maintain a healthy work-life balance
- Interest free season ticket loan or bike loan
- Employee Assistance Services and access to the Civil Service Benevolent Fund
- Eligibility to join the Civil Service Motoring Association (CSMA)
- Variety of staff and Civil Service clubs
- On-going learning and development
Things you need to know
Selection process details
We use the Civil Service Success Profiles to assess our candidates.
Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application. Please complete the ‘Work Experience’ section of the application fully, providing details of your previous roles, clearly describing your achievements and key responsibilities.
Presentation, shortlisted candidates will be asked to prepare a short presentation for the interview aligned to the criteria marked with ‘P’ in the person specification. More information to be given if you reach this stage.
Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths criteria, marked with ‘I’ in the person specification.
In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of ‘Extensive and proven ability to deliver change - working effectively as part of a multi-disciplinary team across boundaries and delegating where appropriate, adding value through strategic thinking.”
Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the answers provided - ensure you have read these thoroughly and allow sufficient time. You can view the criteria for this role in the job description.
Use of AI in Applications
Applicants must ensure that anything submitted is factually accurate and truthful. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible.
If you need assistance applying for this role or have any other questions, please contact careers@mhra.gov.uk
Closing Date: 28 October
Shortlisting: 29 October
Interview Date: 6 November
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.
Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.
Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact careers@mhra.gov.uk.
In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Mira Mepa, Head of Recruitment and Operations, Mira.Mepa@mhra.gov.uk.
If you are not satisfied with the response you receive, you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk
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We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Job contact :
- Name : The Recruitment Team
- Email : careers@mhra.gov.uk
Recruitment team
- Email : careers@mhra.gov.uk
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