Head of Building Management
Queen Elizabeth II Conference Centre
Apply before 11:55 pm on Sunday 10th November 2024
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About the job
Job summary
We are looking for a Head of Building Management who has technical qualification in engineering, electrical or other hard services and will be responsible for the effective management and delivery of hard and soft services, utilities, security and health & safety at the Centre. As a departmental budget holder, you will work with the Venue Operations Director and apply best practice to create the Centre’s annual maintenance budget. You will be accountable for the budget, presenting monthly reports on variances and savings and seeking ways to reduce costs without impacting client facing delivery. You will uphold the Centre’s values and operating principles at all times.
Job description
The QEII Centre is circa 27,000 Square Metres in size and is set out over 10 floors (including 3 basement levels). Equipped with 18 passenger/goods lifts, 6 plantrooms, 3 cooling towers, 3 ammonia chillers and 3 boilers it requires experience and knowledge to ensure we stay operational and compliant.
The Operations department ensure the smooth running of the site and the delivery of excellent customer service both internal and external. Being on point with our hard and soft service contractors - and managing sub-contractors to deliver projects and routine maintenance - is key to the success of both the department and the wider Centre. As the Centre enters a period of sustained project activity your experience and project management skills will be essential.
You will be responsible for the effective management and delivery of hard and soft services, utilities, security and health & safety at the Centre. As a departmental budget holder, you will work with the Venue Operations Director and apply best practice to create the Centre’s annual maintenance budget.
You will be accountable for the budget, presenting monthly reports on variances and savings and seeking ways to reduce costs without impacting client facing delivery. You will uphold the Centre’s values and operating principles at all times.
Key Tasks
- As the Deputy to the Venue Operations Director, the role is the main lead on day-to-day FM operations, compliance and health and safety.
- Line manage and develop x2 direct reports responsible for day to day hard/soft services delivery.
- Project management of capital refurbishment projects and all small works
- Primary liaison with our procured service partners (hard and soft services), to reconcile any variable costs against budget and job specification, to ensure that fixed contracted services are being delivered to the agreed standard/SLA.
- Management of fixed assets, ensuring the Venue Operations Director is informed of matters relating to the life cycle of our legacy plant and machinery.
- Lead on procurement of services in scope, ensuring best value and strategic goals met
- To lead on our sustainability planning and all environmental matters.
- Review and maintain the Centre’s Emergency and Business Continuity plan arrangements ensuring they are fit for purpose and regularly tested.
- Manage energy including control of costs/usage and liaising with utility suppliers
Hard and Soft Services
- Provide direction; support and strategic/operational input to major contracts – Hard Services; Cleaning; Reception; Porterage; Catering; Fire Safety; Lifts; and others
- To create a strategy for overall PPM and ensure statutory compliance objectives are met
- To establish and meet quality control standards for client facing services including (but not limited to): cleaning; porterage; catering; reception; security; pest control
- To conduct and document daily building inspections in regard to fabric, M&E, cleaning, pest control and security and to report deficiencies to our service partners
- Lead on FM related technology like CAFM and BMS, and oversee the FM Helpdesk function
Health and Safety
- To work with the Venue Operations Director to maintain the Centre’s Health & Safety Policy and to ensure all staff training pertaining to health and safety is kept up to date.
- To work closely with other Heads of Departments to ensure events health and safety is prioritized including CDM; electrical infrastructure; permits; and contractor onboarding
- To manage the online incident reporting system for the Centre ensuring that all incidents, accidents and near misses are investigated and documented.
- Manage fire safety systems and processes.
Security
- To manage the service partner security contract, ensuring a 24-hour manned service is maintained, that all legal compliance is adhered to and that all operations are in line with Security Industry guidance.
- To ensure risk assessments are conducted for events and that the appropriate systems and processes are in place for high risk or VIP events.
- Maintain and manage security assets such as scanners; CCTV; access control
Leadership
- To lead and manage team members, providing effective coaching, mentoring, 1:1 meetings and robust line management.
Additional information:
- To attend industry networking events and to monitor competitors.
- To maintain an up-to-date awareness of competitive trends, industry innovations and building regulations and legislation.
The above is not exhaustive and other duties not outlined may form part of the employees’ job description.
Person specification
Experience and qualifications:
Essential
- Technical qualification in engineering, electrical or other hard services (e.g. degree, City & Guilds, HND or apprenticeship) or relevant equivalent experience
- Detailed knowledge and understanding of all hard services; and the ability to challenge contractors and propose alternative solutions
- Recent experience in an FM leadership role overseeing multiple contracts and services ideally within a corporate hospitality, events environment or public sector
- Leadership skills, mentoring and coaching ability, and relationship builder
- Proven strategic outlook, with a view to setting up long term plans and goals
- Strong customer service skills and the highest level of service standards
- High attention to detail with excellent organisational skills plus the ability to multitask
- Competency in creating relevant service level agreements and key performance indicators
- Excellent verbal and written communication skills, Microsoft Office and finance systems
- Project Management and CDM experience
- Recognised UK Health and Safety qualification(s), e.g., NEBOSH or IOSH
Desirable
- Public sector contract and procurement experience
- Budget and finance experience and skills
- Security contract experience
- Ability to provide innovative, creative, and pragmatic solutions to problems
- Extensive CAFM, BMS experience, event management systems (preferably Momentus)
- Net zero planning; carbon reporting; and ability to drive a sustainability agenda through an organisation
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Working Together
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
Benefits
QEII benefits will include:
- Bonus scheme (discretionary) calculated on corporate and individual
- Membership of the Civil Service Pension Scheme
- 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day
- Subsidized staff restaurant/coffee bar
- Interest free season ticket loan
- Cycle to work scheme
- On site cycle rack
- 3 days paid volunteering
- Participation at staff events; celebratory, educational, team
- Access to learning and development tailored to you
- A working culture which encourages inclusion and diversity
- Regular employment engagement activities
- You will be required at times to work evenings and weekends as necessitated by the business and Overtime/TOIL would be payable.
Things you need to know
Selection process details
How to Apply
Candidates should apply by submitting their CV and a statement of suitability to hr@qeiicentre.london having reviewed the Job Description which is available on our website. The statement of suitability should be no more than two sides of A4 and should set out how the candidate meets the criteria set out in the person specification within the Job Description.
The closing date for applications is 10th November 2024 @ 23.59
This vacancy is using the Civil Service Success Profiles Framework, and will assess your Behaviours, Strengths, Experience and Technical skills as set out in the job specification.
Applications will be sifted on candidates' experience against the requirements of the role on 13th November 2024
Interviews will take place on Thursday 21st November 2024.
2nd stage interviews will take place on Tuesday 26th November 2024.
Feedback will only be provided if you attend an interview.
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : HR Department
- Email : hr@qeiicentre.london
- Telephone : 02077984012
Recruitment team
- Email : hr@qeiicentre.london
Further information
