Lawmaker Senior Delivery Manager
The National Archives
Apply before 11:55 pm on Tuesday 1st October 2024
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About the job
Job summary
An excellent opportunity to join the Lawmaker service team and contribute your skills in planning, operating and managing an innovative digital service at the heart of government and our democracy.
Lawmaker is a shared service for drafting, amending and managing legislation in the UK and devolved nations. Since 2022, The National Archives has provided Lawmaker as a service to over 1,000 users including Clerks and other parliamentary staff from the House of Commons, the House of Lords, and the Scottish Parliament; Parliamentary counsel and their support staff in the Office of the Parliamentary Counsel and the Scottish Government’s Parliamentary Counsel Office; secondary legislation drafters across government; and data re-users (e.g. the legislation.gov.uk publishing system).
As the Lawmaker Senior Delivery Manager, you will be accountable for the effective continued delivery of this business-critical service for all users. This is a high impact role: the Lawmaker service often processes urgent, very sensitive, and highly complex legislation, with tight and prescribed deadlines that cannot be missed and is critical in ensuring that our governments and parliaments can deliver their statutory and democratic responsibilities.
You will work closely with the Lawmaker Service Owner on service planning and delivery. You will be the key point of contact between the Lawmaker service team and our suppliers who provide significant aspects of the service (including agile development of the Lawmaker application and technical support). You will oversee the support service we provide to users and lead on work to continuously improve it. As part of that, you will oversee the work of the supplier’s Service Desk and technical support teams and be responsible for allocating and managing user support work within the Lawmaker service team.
The Lawmaker service continues to grow in terms of the number of users and the types of legislation and jurisdictions it covers. You will support the growth of Lawmaker by facilitating the rollout of the service to new user groups and working with stakeholders to identify training needs and to ensure they are met.
Job description
Person specification
You will be responsible for the commercial and financial management of the Lawmaker service, helping to ensure we get best value from our suppliers and our contracts, supporting procurement and managing the collection of contributions from partners, and you will actively contribute to service governance, organising and supporting meetings of the Lawmaker Steering Group which provides overall governance to the service and consists of representatives of each partner organisation.
You will work with the Service Owner to ensure the continued security and resilience of the service, maintaining the Lawmaker Security Working Group and its subgroups and overseeing the development and upkeep of the Security Risk Management plan, Business Continuity and Disaster Recovery plans and the service risk register.
This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time.
How to apply:
If you are an internal applicant: please do not use the link on this page. Please apply via your employee Workday account.
If you are an external applicant: to submit your application please click the 'Apply at advertiser's site' button on this page.
You will be asked to provide details of your work experience and write a personal statement. In your personal statement please explain, using examples, how you meet the essential criteria given below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.
Essential criteria:
- Service delivery and planning: Experience of successfully planning and delivering complex digital services in their live phase. Able to demonstrate a high level of skill in planning and organising resources and managing multiple priorities in a fast-paced, high impact technical environment (particularly where significant aspects of the service, including agile development, are provided by external suppliers). Familiarity with the UK Government Service Manual and Technology Code of Practice.
- Communication and stakeholder management: Able to communicate often complex technical information to non-technical users. Able to use persuasion and influencing skills to foster and maintain key relationships with other teams, contracted suppliers and senior stakeholders. Experience of working with, and supporting, governance structures, including preparing papers and reports.
- Making process work: Able to operate and improve complex organisational and service processes and to guide others in your team and beyond through change. Able to use service metrics to drive improvements. Understanding of how agile practices and ceremonies fit in the context of delivering a complex digital service in its live phase.
- User focus: Able to ensure users receive a high quality service built around a high quality product by overseeing or operating processes such as user support, incident management, problem management and release management.
- Commercial management: Proven experience of supplier management; able to build strong relationships with suppliers to ensure we get high quality outputs and good value from them. Able to use management information to manage and improve supplier performance.
- Financial management: Experience of setting or influencing budgets and forecasts, monitoring spending, and of proactively managing financial risks and issues. Able to write or input into business cases as required.
Desirable criteria:
- Contract management and procurement: experience of managing contracts with suppliers and public procurement, including performance management and the evaluation of tenders.
- Cybersecurity and business continuity: experience of effectively managing cybersecurity and business continuity risks for a digital service.
- Knowledge of the legislative process and of complex document-based workflows: an understanding of how legislation is drafted, amended and published, with experience of systems or services that handle complex structured documents such as legislation.
- Line management: line management experience, able to set clear objectives and monitor delivery
Benefits
Any move to The National Archives from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk;
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Selection process details
Reasonable adjustments:
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact The National Archives via careers@nationalarchives.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : The Recruitment Team
- Email : careers@nationalarchives.gov.uk
- Telephone : 02039855979
Recruitment team
- Email : careers@nationalarchives.gov.uk
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