SLM (Service Level Management)Risk Analyst (Ref:92192)

Ministry of Justice

Apply before 11:55 pm on Wednesday 27th November 2024

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Details

Reference number

379048

Salary

£41,463 - £52,040

The national salary range is £41,463 - £45,276, London salary range is £47,657 - £52,040. Your salary will be dependent on your base location.

Job grade

Senior Executive Officer

SEO

Contract type

Permanent

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Location

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

About the job

Job summary

This position is based nationally

Job description

SLM Risk Analyst

Location: National*

Closing Date: 27th November

Interviews: W/C 9th December (subject to change)

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £41,463 - £43,535. London: £47,657 - £52,040.

Working pattern: Full-time, part-time, flexible working, job share.

Contract Type: Permanent.

Vacancy number: 92192

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a SLM (Service Level Management) Risk Analyst here at Justice Digital, to be part of our warm and collaborative Service Operations team.

At this grade the risk management practitioner is a business partner providing a service at business group level and having day-to-day contact with risk managers and co-ordinators across the organisation. This role enables the business to identify, assess and monitor risk and to implement improvements in risk maturity.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

Driving the development of an Orange Book compliant risk management framework.
Supporting the delivery of outcomes in line with Chief Risk Officer's vision by developing and implementing risk guidance and tools.
Commissioning and producing intelligent risk reports, which provide succinct, reliable, timely and persuasive analysis, commentary and insight on the effectiveness of risk control measures.
Being prepared to respond to challenges or objections to their risk assessments or recommendations, providing clear justifications or adjusting risk management strategies when necessary.
Maintaining strong relationships with other governance processes to ensure risk management advice is aligned with organisational objectives and priorities, and takes account of wider organisational and external contexts.
Ensuring expert advice and upskilling delivered by the risk team promotes improved risk maturity.
Building strong risk community relationships, through proactive and targeted engagement with and across the organisation, including Agencies and Arm's Length Bodies.
Developing an understanding of organisational principal risks through risk identification and analysis and ensuring risk owners are appropriately supported.
Responsible for ensuring all emerging risks that impact Service Operations are accurately captured, appropriately owned and remediated, in consultation with Justice Digital's central Risk function.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

Proactive in gathering, evaluating and analysing information and evidence from a range of sources to support strategic change.
A working knowledge of ServiceNow, including basic knowledge of how to manage data from and within ServiceNow.
A high-level understanding of operational processes such as ITIL and modern digital support teams.
Familiarity with Agile methodology and appreciation for iterative, continuous improvement.

Willingness to be assessed against the requirements for SC clearance.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Person specification

Please refer attached to Job Description

Benefits

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Selection process details

How to Apply

Candidates must submit a CV and statement of suitability (of no more than 750 words) via our applicant website Jobtrain, which describes how you meet the requirements set out in the Person Specification above. Candidates who do not submit both a CV and a separate statement of suitability will not be invited to attend an interview.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:

Changing and Improving
Delivering at Pace

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -

A working knowledge of ServiceNow, including basic knowledge of how to manage data from and within ServiceNow.
A high-level understanding of operational processes including ITIL and working within modern digital support teams.
Familiarity with Agile methodology and appreciation for iterative, continuous improvement.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : SSCL Recruitment Enquiries Team
Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Telephone : 0845 241 5359

Recruitment team

Email : Moj-recruitment-vetting-enquiries@gov.sscl.com

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=533