Cloud Systems Engineer
Parliamentary and Health Service Ombudsman
Apply before 11:55 pm on Wednesday 16th October 2024
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About the job
Job summary
Closing date – 16 October 2024
Interview dates – week commencing 4 November 2024
Interviews will be held onsite.
**Due to this role being readvertised, candidates who have previously applied are kindly encouraged not to reapply at this time.**
At the Parliamentary and Health Service Ombudsman (PHSO), we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.
Based in the centre of Manchester, our team of 600 dedicated people collaboratively work together to make voices heard.
We are a modern, vibrant organisation. We put people first, whether that is our complainants or our colleagues. Join our team as Cloud Systems Engineer and experience a positive, supportive, and inclusive culture where everyone is valued and encouraged to grow.
Job description
The role:
- working in an organisation where collaboration, together with best practice document, data and knowledge management are key requirements of its operations
- provide day to day support and development of both the organisations on-premise and cloud infrastructure components, ensuring they are robust, compliant and performant
- responsible for project delivery of new technologies within the organisations Azure Cloud and M365 environments
- provide high quality and comprehensive support, dealing with rapidly changing priorities and juggling a wide range of tasks that are often urgent, complex and sensitive.
Person specification
The successful applicant will have:
- strong experience of Azure and M365 Cloud hosting and Infrastructure support
- the ability to work under direction or independently and be self-motivated
- Demonstrate dedication and a strong sense of customer service
- able to work towards continuous service improvement
- good root cause analysis and problem-solving skills
- good experience of Exchange and SharePoint Online.
No candidate will meet every single desired requirement. If your experience looks a little different and you think you can bring value to the role, we would love to hear from you!
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
- Asian, Black, Mixed Ethnicity or another ethnic background
- disabled
- LGBTQ.
Benefits
- Civil Service Pension scheme (minimum 26.6% employer contribution)
- 32.5 days annual leave
- hybrid working
- flexible working
- access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
- comprehensive learning and development programme
- employee discount scheme across hundreds of retailers
- bicycle loan scheme
- season ticket loan
- gym membership subsidy
- paid for professional memberships
- eye test reimbursement.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
- an anonymised shortlisting process to make sure it is fair and unbiased
- monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
- providing wellbeing support and opportunities for personal and professional development for all colleagues
- creating spaces for connection and engagement through our employee network groups and social clubs
- engaging in regular inclusion learning to enhance the cultural competency of our organisation.
Things you need to know
Selection process details
If you would like to learn more about the role, please contact – Peter Hastings, IT Solutions Architect, Peter.Hastings@ombudsman.org.uk
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
We do not accept CV’s. To apply for the role, please complete the application form by clicking on the ‘apply now’ button.
No agencies. Applications from individuals only.
Feedback will only be provided if you attend an interview or assessment.
Security
Medical
Nationality requirements
Working for the Civil Service
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Peter.Hastings@ombudsman.org.uk
- Email : Peter.Hastings@ombudsman.org.uk
Recruitment team
- Email : recruitment@ombudsman.org.uk