Head of Workplace Performance Management
Government Property Agency
Apply before 11:55 pm on Sunday 6th October 2024
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years.
Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smarter Working you will be in the vanguard of creating model working environments and promoting flexible working practices.
This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we’re a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes.
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.
To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
Job description
The Workplace Services directorate is responsible for delivering programmes and operational services supporting the GPAs vision to create a transformed, shared, sustainable and value for money government estate supporting civil servants to work productively in every nation and region of the UK.
The Head of Performance Management is a key member of the directorate’s senior leadership team, reporting to the Workplace Services Deputy Director Portfolio Management and will lead the team that supports the operational requirement for data and information and the continuous improvement of service delivery and optimisation of asset utilisation. The team collates, integrates and analyses data from a variety of sources to drive continuous improvement in services and customer and client satisfaction and provides insight to influence future design, ensuring the integrity of digital and data tools provided to support our work and the effective deployment and exploitation of those tools across the directorate. The team will also undertake performance analysis, supported by the centralised team in Data and Technology.
Key Responsibilities:
- Act as the pivotal point of contact for operational data and provide analysis and direction to drive optimisation of asset utilisation through the use of real time occupation, partner service and environmental data sources.
- Working with the Performance Partner to bring together multiple data sources, enabling WS to gain deeper insights and actionable intelligence to drive strategic, informed decision making and the continuous improvement of service delivery.
- To champion innovation in the delivery of services, responding to environmental changes, changing customer expectations and leading the debate (including contributing to the achievement of the GPA Data & Technology Strategy).
- Manage WS innovation activities around smart/intelligent buildings prioritising key activities to ensure optimal efficiencies are met and building performance measured.
- Ensure customer satisfaction is maintained at the highest standard collaborating with the WE Insight team and Leesman as required.
- Maintain commercial oversight and management of Performance Partner (PP) contract to maintain the highest level of compliance and client satisfaction.
- Manage the PP and IWMS contracts in line with contract requirements, ensuring all KPIs and compliance targets are met.
- Conduct contractual monitoring using the IWMS reporting system, identifying and initiating remedies for contract performance issues and highlighting any commercial risks.
- Provide leadership and effective day-to-day management of the Workplace Services Performance Management team encouraging collaboration with all WS functions.
Support Deputy Director Portfolio Management to anticipate and plan future Workplace Services solutions and to lead the change needed to ensure that the directorate is continually improving and supports delivery of the GPA strategy.
Person specification
Essential experience
Must have extensive contract management experience.
Must have experience of leading and managing projects, ideally within a workplace services environment.
Must have knowledge and experience of workplace services performance management, such as the Commercial framework they operate under and typical IT systems used within the industry.
Must have prior exposure of working in a data driven industry or consultancy working within industry. Must have proven experience of working with large and complex data sets; including analysing, interpreting and presenting data and insights, and generating meaningful outputs.
Must have previous leadership experience.
Essential skills
Strong engagement, communication and presentation skills - including relationship building. You can create an open and collaborative working environment and will be comfortable guiding a team and providing direction to others to ensure team objectives are achieved.
Commercial acumen.
Strategic thinking skills
You have proven ability to work with a diverse group of senior stakeholders both within and outside your own team and have the ability and confidence to challenge constructively at senior levels and work with a variety of senior stakeholders.
Desirable Experience
Experience of working in a Business, Maths and/or Science related role .
Desirable Qualification
You will hold a Business, Maths or Science related degree.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Managing a Quality Service
- Changing and Improving
- Leadership
Technical skills
We'll assess you against these technical skills during the selection process:
- Customer Perspective
- Commercial Acumen
- Property Market Knowledge
- Innovation
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Generous annual leave
Things you need to know
Selection process details
We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Sift
The sift is due to take place week commencing 7th October 2024.
As part of the application process, you will be asked to include a CV and a 750-word personal statement. The personal statement should then align with the person specification. Further details around what this will entail are listed on the application form.
Interview
Applicants successful at sift will be invited to interviews, which are due to take place week commencing 21st October 2024. You must be willing to travel to any of the GPA locations for your interview. If you are unable to attend a face to face interview due to extenuating circumstances, we advise that you reach out to the recruitment admin team to find out if alternative means can be arranged prior to submitting your application.
At interview, applicants will be scored against 4 behaviours - Working Together, Managing a Quality Service, Changing and Improving, and Leadership.
Interview questions will be a blend of Behaviour, Strength and Technical (core skill) questions.
Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to GPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via GPArecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Tina DiPierro
- Email : tina.dipierro@gpa.gov.uk
Recruitment team
- Email : gparecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission
