Head of Building Management
Queen Elizabeth II Conference Centre
Apply before 11:55 pm on Sunday 13th October 2024
Details
Reference number
371190
Salary
£50,000 - £55,000
A
Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Senior Executive Officer
Contract type
Permanent
Business area
Venue Operations
Type of role
Health and Safety
Working pattern
Full-time
Number of jobs available
1
Contents
Location
Westminster, London
About the job
Job summary
We are looking for a Head of Building Management who has technical qualification in engineering, electrical or other hard services and will be responsible for the effective management and delivery of hard and soft services, utilities, security and health & safety at the Centre. As a departmental budget holder, you will work with the Venue Operations Director and apply best practice to create the Centre’s annual maintenance budget. You will be accountable for the budget, presenting monthly reports on variances and savings and seeking ways to reduce costs without impacting client facing delivery. You will uphold the Centre’s values and operating principles at all times.
Job description
Key Tasks
- As the Deputy to the Venue Operations Director, the role is the main lead on day-to-day FM operations, compliance and health and safety.
- Line manage and develop x2 direct reports responsible for day to day hard/soft services delivery.
- Project management of capital refurbishment projects and all small works and support and lead on Masterplan works.
- Primary liaison with our procured service partners (hard and soft services), to reconcile any variable costs against budget and job specification, to ensure that fixed contracted services are being delivered to the agreed standard/SLA.
- Management of fixed assets, ensuring the Venue Operations Director is informed of matters relating to the life cycle of our legacy plant and machinery.
- To lead on our sustainability planning and all environmental matters.
- Review and maintain the Centre’s Business Continuity plan arrangements ensuring they are fit for purpose and regularly tested.
Hard and Soft Services
- Provide direction; support and strategic/operational input to major contracts – Hard Services; Cleaning, Reception and Porterage; Catering; Fire Safety; Lifts; and others
- To create a strategy for overall PPM and ensure statutory compliance objectives are met
- To establish and meet quality control standards for client facing services including (but not limited to): cleaning; porterage; catering; reception; security; pest control
- To conduct and document daily building inspections in regard to fabric, M&E, cleaning, pest control and security and to report deficiencies to our service partners
Health and Safety
- To work with the Venue Operations Director to maintain the Centre’s Health & Safety Policy and to ensure all staff training pertaining to health and safety is kept up to date.
- To work closely with other Heads of Departments to ensure events health and safety is prioritized including CDM; electrical infrastructure; lighting and fabric
- To manage the online incident reporting system for the Centre ensuring that all incidents, accidents and near misses are investigated and documented.
- Advise HR on disability and occupational health and safety risks.
Security
- To manage the soft service partner security contract, ensuring a 24-hour manned service is maintained, that all legal compliance is adhered to and that all operations are in line with Security Industry guidance.
- To ensure risk assessments are conducted for events and that the appropriate systems and processes are in place for high risk or VIP events.
Leadership
- To lead and manage team members, providing effective coaching, 1:1 meetings and robust line management.
Additional information:
- To attend industry networking events and to monitor competitors.
- To maintain an up-to-date awareness of competitive trends, industry innovations and building regulations and legislation.
Person specification
Experience and qualifications:
Essential
- Technical qualification in engineering, electrical or other hard services (e.g. degree, HND or apprenticeship)
- Broad knowledge and understanding of all hard services, and the ability to challenge contractors and propose alternative solutions
- Recent experience in an FM leadership role overseeing multiple contracts and services ideally within a corporate hospitality, events environment or public sector
- Leadership skills, mentoring and coaching ability, and relationship builder
- Skill and aptitude to see the big picture, but with an eye for detail, service focused to provide the highest level of service standards
- High attention to detail with excellent organisational skills with the ability to multitask
- Competency in creating relevant service level agreements and key performance indicators
- Excellent verbal and written communication skills
- Project Management experience
- Recognised UK Health and Safety qualification(s), e.g., NEBOSH or IOSH
Desirable
- Public sector contract and procurement experience
- Budget and finance experience and skills
- Security contract experience
- Ability to provide innovative, creative, and pragmatic solutions to problems
- CAFM knowledge CDM4 events
- Net zero planning; carbon reporting; and ability to drive a sustainability agenda through an organisation
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Working Together
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
Benefits
Alongside your salary of £50,000, Queen Elizabeth II Conference Centre contributes
£14,485 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
QEII benefits will include:
- Bonus scheme (discretionary) calculated on corporate and individual
- Membership of the Civil Service Pension Scheme
- 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day
- Subsidized staff restaurant/coffee bar
- Interest free season ticket loan
- Cycle to work scheme
- On site cycle rack
- 3 days paid volunteering
- Participation at staff events; celebratory, educational, team
- Access to learning and development tailored to you
- A working culture which encourages inclusion and diversity
- Regular employment engagement activities
- You will be required at times to work evenings and weekends as necessitated by the business and Overtime/TOIL would be payable.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
How to Apply
Candidates should apply by submitting their CV and a statement of suitability to hr@qeiicentre.london having reviewed the Job Description which is available on our website. The statement of suitability should be no more than two sides of A4 and should set out how the candidate meets the criteria set out in the person specification within the Job Description.
The closing date for applications is 13th October 2024 @ 23.59
This vacancy is using the Civil Service Success Profiles Framework, and will assess your Behaviours, Strengths, Experience and Technical skills as set out in the job specification.
Applications will be sifted on candidates' experience against the requirements of the role week commencing 14th October 2024
Interviews will take place on Wednesday 23rd October 2024.
2nd stage interviews will take place on Wednesday 30th October 2024.
Feedback will only be provided if you attend an interview.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.
Nationality requirements
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the
Civil Service People Plan (opens in a new window)
and the
Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : HR Department
- Email : hr@qeiicentre.london
- Telephone : 02077984012
Recruitment team
- Email : hr@qeiicentre.london
Further information
The QEII Centre's recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition. If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or you feel that recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the HR Department hr@qeiicentre.london in the first instance.
