Senior Interaction Designer
Welsh Revenue Authority
Apply before 11:55 pm on Monday 30th September 2024
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About the job
Job summary
We’re responsible for Land Transaction Tax and Landfill Disposals Tax. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.
Join a place with purpose
You’ll join a team of 80+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind.
By working together, we’ll deliver a fair tax system for Wales.
You’ll be working with…
Our people come from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.
You’ll be our greatest asset
When you join us, you’ll be part of a fair and inclusive team where you can thrive, be rewarded and heard.
We’ve consistently featured in the top 3 for people engagement in the Civil Service People Survey. Inclusion and fairness are our most strongest scoring areas – see our latest People Survey results.
And we’re recognised for our innovation as a digital ‘cloud-based’ organisation that supports hybrid and flexible working that enables a great work-life balance. More about working for us, our roles and our Corporate Plan 2022 - 2025 .
Job description
The WRA is leading on the implementation of the visitor levy for Wales. In preparation for the new tax we are modernising how we deliver and organise our services.
You will lead on designing user interaction of our digitals systems.
You will be a member of multidisciplinary teams that deliver continuous improvement in the (payment or registration) service and work collaboratively in the wider visitor levy multidisciplinary teams.
They will be responsible for collaborating with prospective and current users to understand and anticipate their needs.
We are looking for someone who is personable and can fit into the team; someone who is enthusiastic, proactive, adaptable and keen to engage across the business and effectively represent user needs.
We expect this role in the future to work across a number of different service teams as WRA functions evolve, and as such will set the standard for how we design and implement user interaction across complex services.
They will take ownership of interaction design in developing our new taxes. They will work closely with our service designers, user researchers and developers to create digital services that are easy to use and help users get their taxes right first time.
The post holder will make decisions about how best to design digital service to meet our user needs. They would be expected to set the standards for user interaction across all of WRA services, provide advice and guidance to DDAT colleagues and become a subject matter expert for User Interaction in the WRA.
"This is an exciting opportunity to design digital solutions to support a new tax for Wales."
Alun Lee
Digital Lead
Person specification
They will take ownership of interaction design in developing our new taxes. They will work closely with our service designers, user researchers and developers to create digital services that are easy to use and help users get their taxes right first time.
As a interaction designer, the postholder will:
- Collaborate with cross-functional teams to conceptualise, design, and implement user-centred digital solutions that enhance the overall user experience of services.
- Conduct user research, usability testing, and analysis to inform design decisions, ensuring alignment with the diverse needs and preferences of citizens and stakeholders.
- Develop wireframes, interactive prototypes, and design specifications to effectively communicate design concepts and user flows to development teams and project stakeholders.
- Work closely with government agencies and departments to understand complex requirements, transforming them into intuitive and accessible digital interfaces that meet accessibility and compliance standards.
- Champion a user-centric design process, promoting the importance of empathy and inclusivity in the creation of public-facing digital products and services.
- Collaborate with visual designers, developers, and other team members to ensure the seamless integration of design solutions into functional, user-friendly interfaces.
- Stay informed about emerging trends, technologies, and best practices in interaction design and UX, applying this knowledge to improve the digital experiences within the public sector.
- Advocate for design thinking methodologies and contribute to an environment that values creativity, innovation, and continuous improvement.
- Communicate excellently, with the ability to articulate and advocate for design decisions to both technical and non-technical stakeholders.
Languages
Welsh language skills Welsh skills are desirable
Reading 0 = No skills
Spoken 0 = No skills
Understanding 0 = No skills
Written 0 = No skills
Welsh desirable means that having Welsh language skills would be useful in this role, but it is not an assessment criteria so it won’t put you at any disadvantage during recruitment if you aren’t a Welsh speaker. We support all staff to learn or improve their Welsh language skills once they join us.
Benefits
We offer a wide range of benefits when you join the WRA, such as:
- 31 days annual leave + 2 privilege days
- flexible working
- a generous employer contribution Civil Service pension scheme
- Cycle to Work scheme and season ticket loans
- learning opportunities including funded Welsh language courses
- dedicated wellbeing time offered weekly
- a highly engaged and collaborative culture – see our People Survey results
Find out more about the benefits of working for us.
Things you need to know
Selection process details
We recruit using success profiles. Our success profiles guidance will help you in completing your application.
In brief, this approach means:
- we look for evidence of what you have done and what you can do. This means we look for the behaviours, strengths and ability needed to do the job
- where necessary or relevant, we also consider experience and technical knowledge
- this approach starts at application stage and continues throughout the recruitment process
- we may only look for some things at certain stages. We’ll always be clear what we’re looking for and when
You should highlight evidence from the table below during the recruitment process. You may also wish to refer to the main tasks mentioned above.
Whilst the use of Generative AI (GenAI) isn’t prohibited, it must be used truthfully and your application must be factually accurate. It should be noted that presenting ideas and experience generated by artificial intelligence as your own, may be considered plagiarism.
Behaviours | ||
Criteria | Assessed in personal statement and CV | Assessed during interview or assessment |
Seeing the big picture Align activities to contribute to wider organisational priorities. Seek out and share experiences to develop knowledge of the team’s business area. | No | Yes |
Communicating and Influencing Share information as appropriate and check understanding. Show positivity and enthusiasm towards work, encouraging others to do the same. | Yes | No |
Working Together Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support. | Yes | Yes |
Strengths | ||
Criteria | Assessed in personal statement and CV | Assessed during interview or assessment |
Visionary You create and share a clear vision of the future. | No | Yes |
Explainer You communicate thoughts and ideas, verbally or in writing. You simplify complexities and adapt communication so others can understand. | No | Yes |
Inclusive You recognise everyone as an individual, accepting people for who they are and treating everyone fairly. You actively encourage and provide opportunities for others to share ideas and contributions. | No | Yes |
Experience and technical knowledge | ||
Criteria | Assessed in personal statement and CV | Assessed during interview or assessment |
Prototyping Establish and iterate design patterns, and be able to choose the most appropriate prototyping method. | Yes | Yes |
Prototyping in code You can create static HTML and CSS prototypes and know how to code for different screen sizes. | Yes | Yes |
Candidate information session
We will be holding a virtual information session for candidates on 24 September 2024 at 12.30-13.0pm on Microsoft Teams. This will be an opportunity for you to find out more about the role. If you would like to attend, register for the information session on Business Wales Events Finder - Candidate Information session - Senior Interaction Designer (business-events.org.uk)
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Luke Cox, Yolk recruitment
- Email : luke.cox@yolkrecruitment.com
- Telephone : 07458 160 673
Recruitment team
- Email : luke.cox@yolkrecruitment.com
Further information
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: hr@wra.gov.wales
If you’re not satisfied with our response, you can contact the Civil Service Commission.
