Training and Resourcing Team Leader
Department for Environment, Food and Rural Affairs
Apply before 11:55 pm on Tuesday 3rd December 2024
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Secondment
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About the job
Job summary
The post holder will work within the Infrastructure Team, leading on the training, resourcing and performance. They will have line management of a small team and will feed into the wider BCP Operations team.
The DEFRA team at the Sevington Border Control Post (BCP) is within the Biosecurity, Borders and Trade Programme. It works with partner agencies in the delivery of the Border Target Operating Model (BTOM) for goods travelling across the short straights from continental Europe.
Working collaboratively, the post holder will drive capability and consistency, minimising risk and ensuring value for money in the delivery of excellent customer service.
Reporting into the G7 STRP Manager, the TR Manager will have responsibility for:
- Co-ordinating and producing a daily performance report on the BCP operations.
- Define and implement the appropriate performance management regime for staff working onsite particularly within the Front Office of the BCP.
- Ensure that the appropriate training including training material is in place for staff on the site.
- Work with HR, to recruit staff as required to fill front office roles as required.
- KPI design and monitoring across all stakeholders.
Job description
Main Duties
Training
- Identify and assess training needs through job analysis, performance appraisals and consultation.
- Draw an overall or individualised training and development plan that addresses needs and expectations.
- Deploy a wide variety of training methods and monitor and evaluate training program’s effectiveness.
- Resolve any specific problems and tailor training programmes as necessary.
Resourcing
- Working with senior managers to understand key resource requirements for the Sevington BCP to ensure the development of resourcing strategies that meet both current and future needs.
- Devising and implementing recruitment plans, campaigns and activity within agreed deadlines ensuring that recruiting managers are properly consulted and informed.
- Guiding managers on the optimum use of resources, monitoring the use of temporary workers to ensure effective deployment and minimise costs.
- Collaborate with agencies to ensure contingent labour cover and standards.
Performance
- Provide comprehensive and informative performance reporting for the operational facility in Kent to ensure awareness across Key Performance Indicators (KPIs).
- Measure performance against KPIs focusing on the reasons for underperformance, recommendations for improvements and continuous improvement activity.
- Develop a culture of strong performance within services ensuring high quality support is provided through effective needs assessment and the development of action plans.
- Ensure senior management and others as required are informed of any areas of quality and performance concern.
Person specification
Skills and Experience
- Strong operational management experience.
- Extensive experience in Learning and Development delivery.
- Proven leadership skills – the ability to motivate teams to deliver by developing people and teams and creating a rewarding working environment.
- Problem solving - experience of creatively shaping and implementing robust solutions to complex problems.
- Stakeholder management skills – building relationships with excellent interpersonal and communication skills, with a proven ability to build credibility with partners/stakeholders and constructively challenge situations where needed to improve outcomes.
- Risk Mindset - ability to offer strong judgement and decision making around risk and risk mitigations keeping in mind the ultimate goal.
- Competent user of IT, specifically Microsoft suits of Software, MS Office etc.
Essential Criteria
- Excellent experience of working in an operations environment, and proven track record of managing Business As Usual (BaU) processes with knowledge of operational concepts, practices and procedures.
- Strong analytical, planning and organisational skills.
- Ability to resolve issues timely and continuously improve overall operations and ways of working within the operations teams.
- Some experience of using persuasive negotiating techniques with colleagues and external stakeholders.
- Excellent communication and influencing skills, influencing stakeholders at the highest level whilst adapting your delivery to suit a wide variety of audiences.
- Ability to manage multiple priorities and lead teams to respond flexibly to change and competing demands.
- Bring a passion for innovation, showing leadership in delivering new ideas and ways of working.
- Ability to build and maintain effective working relationships with a range of internal and external stakeholders, sharing information, resources and support.
- Experience in Leadership with the ability to provide direction and conflict management.
- Experience of developing and implementing training, resourcing and performance strategies for operational services.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Leadership
- Seeing the Big Picture
Benefits
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service pension with an employer contribution of 28.97%.
Things you need to know
Selection process details
Application Process Details
As part of the application process, you will be asked to complete;
- A CV detailing your career history including any relevant qualifications. Your CV will be used for Information Only.
- A Personal Statement (max. 750 words) demonstrating how you meet the requirements of the job description, responsibilities, and essential criteria. Using the STAR process will help achieve a structured document. Experience (assessed in Personal statement): evidence of previous working knowledge and experience in an Operational role.
Further details around what this will entail are listed on the application form
Sift
Sift and interview dates to be confirmed.
Interview
If you are successful at application stage, you will be invited to a video interview. At interview we will assess your Behaviours and Experience.
You will be required to give a 5-minute presentation, the subject will be provided to you in advance of the interview.
You will be asked questions based on the following Civil Service Behaviours:
- Changing and Improving
- Communicating and Influencing
- Leadership
- Seeing the Bigger Picture
Location
As part of the pre-employment process for this post, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s).
Where the location is ‘National’ the successful appointee should discuss and agree an appropriate contractual location in line with both Defra’s location policy and site capacity, prior to proceeding with pre-employment processes.
Successful applicants currently employed by the hiring Defra organisation for this post may choose to remain in their current contractual location or may choose to change contractual location to one of those listed above. This should be discussed and agreed prior to proceeding with pre-employment processes.
The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.
Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.
The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.
Defra includes the core department, APHA, RPA, Cefas and VMD.
Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.
Salary
New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
Visa Sponsorship Statement
Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Criminal Record Check
If successful and transferring from another Government Department, a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Internal Fraud Database Check
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Childcare Vouchers
Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Loan and Fixed Term Appointments
Existing Civil Servants and applicants from accredited NDPBs are eligible to apply but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
The post requires temporary cover, for no more than 12 months, pending potential approval of a permanent post. The fixed term will end when the permanent recruitment completes or will end on the fixed term end date if the post has not been approved as permanent.
This post will therefore begin from the candidate's start date and end 12 months later.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : BBTP Resourcing Team
- Email : bbtp-resourcing@defra.gov.uk
Recruitment team
- Email : defrarecruitment.grs@cabinetoffice.gov.uk
Further information
Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click https://civilservicecommission.independent.gov.uk/contact-us/ to visit Civil Service Commission.
