Recruitment and Onboarding Administrator
Ofwat (Water Services Regulation Authority)
Apply before 11:35 pm on Tuesday 19th November 2024
Details
Reference number
Salary
Job grade
Contract type
Length of employment
Business area
Type of role
Other
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales.
We are at the source of everyday life. We are at the source of everyday life. We help the sector build trust and confidence with customers, the environment and wider society: keeping water flowing, ensuring water bills don’t cost a penny more than needed, holding water companies to account. We push hard to improve day-to-day water company performance for customers, including on leakage, sewer flooding and customer service. We drive the sector to take a longer-term view and to take steps now to protect and enhance the environment, using digital and data innovations and making sure our water supplies are secure for future generations. Through our five-yearly price reviews, we oversee billions of pounds of investment into the water sector across England and Wales.
Our work is high-profile and fast-moving, within a dynamic and agile environment. The work that you’ll be involved in every day will help us to deliver our strategy, to make us the regulator we want to be and help the sector to deliver for customers and society.
You can find out more about why you should join Ofwat, our strategy, values and our framework for success in the attached Information for Candidates Pack.
Job description
The Role
Our people are the heart and soul of Ofwat. From the moment that colleagues step through our doors, the People Hub takes them on a journey and supports them to be their best selves, be well, effective and fulfilled. Our vision is to transform Ofwat from a great place to work to being a great place to be.
We have an excellent opportunity for an experienced Recruitment and Onboarding Administrator to join our friendly, expert Recruitment team. You'll work alongside our Onboarding Advisors and Talent Partners to provide administrative support to recruitment and on-boarding activities.
Key Deliverables
In this role you will be expected to:
- Ensure a smooth candidate experience throughout the recruitment and onboarding process. You'll do this by providing excellent candidate care and support.
- Manage and maintain the recruitment central mailbox, using your initiative to escalate queries where appropriate.
- Support with recruitment campaign administration, which involves processing sift and interview outcomes using our ATS (applicant tracking system) and scheduling interviews.
- Liaise with other relevant teams within Ofwat as and when required to support onboarding issues, such as facilities and IT.
- Assist with pre-employment checking tasks such as ID checks, taking DBS and reference checks etc.
- Maintain and update accurate records in Excel and SharePoint, while ensuring integrity of sensitive data. Ensure all records are up to date and accurate.
- Co-ordinate inductions for new starters.
- Raising Purchase Orders / budget tracking.
- You'll also have the opportunity to contribute to strategic project work, critical to ensuring our success as a team.
- Any other administrative tasks as required to support the team.
Person specification
To be successful in this role you will need the below essential experience, skills, knowledge and attributes:
Experience, skills and knowledge
- LEAD CRITERION: Experience working in an administrative role in a similar Recruitment / HR environment.
- Experience of using HR, ATS or similar systems.
- Excellent organisation and prioritisation skills, with the ability to effectively manage your own time while working autonomously.
- Experience of building relationships quickly with a range of stakeholders and external partners.
- Exceptional attention to detail. Maintaining accurate records and communications whilst working within agreed SLAs.
- Able to continuously improve how we do things, with experience of sharing your ideas with colleagues and implementing improvements.
- Proven experience with Microsoft software suite, specifically; Outlook, Excel, Word, and MS Teams.
Attributes
8. Creates clarity
9. Adaptable thinker
10. Delivering outcomes
Attributes as per Ofwat's Framework for Success for Business Support Band. You can read more about Attributes here.
Benefits
Why You Should Join Us:
We’re forward-thinking, creative, innovative, and ambitious. We constantly push the boundaries and embrace new ways of working.
With us, your work matters, your voice is heard, and your impact is felt. Ours is a culture of trust, flexibility, autonomy, collaboration, and innovation. We all want positive change for water customers, the environment, and the future of water.
But for us, change is more than what happens on the outside – we’ve always pushed boundaries internally, too. From becoming the first Civil Service organisation to achieve ‘Smarter Working’ status, to gaining our prestigious ‘Smarter Working Maturity’ award, we’ve consistently demonstrated our commitment to embracing innovative ways of working. Our people do their best work when given freedom over where, when, and how they work. Which is why we trust our teams to balance meaningful collaboration in the office with the flexibility of working from home.
You will also benefit from:
- Excellent employer pension contributions of 28.97% (around £6,805 to £7,666 per annum for this role). You can find further details about pension schemes under Terms and Conditions in the Candidate Pack.
- 27.5 days leave (25 days annual leave + 2.5 days privilege leave) increasing to max 32.5 days with each year of service, plus bank holidays
- Access to exclusive discounts on a variety of goods and services, including retail outlets,
theatre tickets, holidays, insurance, and a gym membership - Flexible working arrangements that suit your lifestyle
- Fees paid for membership of relevant professional bodies
- Up to 3 volunteering days per year
- Recognition vouchers scheme
- Generous shared parental leave and pay
- Enhanced sick pay
- Regular development opportunities
- Health and wellbeing initiatives
- Cycle-to-work scheme
- Season ticket loan for home-to-office travel
- Free eye tests and contribution to lenses/spectacles for VDU users
Things you need to know
Selection process details
How to apply
Please ensure you have submitted your application in full ahead of the deadline listed below. Unfortunately, we won't be able to consider late applications.
Please see the candidate guidance on our website for more detail and tips on how to best make your application.
Selection timetable
- Closing date: 19 November 2024
- Sifting: 20 - 22 November 2024
- Interview date(s): Week commencing 2024
Assessment process
Sift Stage:
We operate a blind sifting model to eliminate bias. All candidate identifying information will be removed from applications.
At sift stage we assess your application (CV and personal statement) against criteria listed in the professional requirements section above.
Use your personal statement to address the lead criterion and tell us about: Your experience working in an administrative role in a similar Recruitment / HR environment.
In the CV section of your application, please state clearly how your skills, experience, and knowledge meet essential criteria 1, 2, 5 & 7.
*In the event of receiving a large number of applications, a pre-sift may take place on just the lead criterion.
Please ensure that anything submitted as part of your application is factually accurate, and you are not presenting the ideas and experience of others, or generated by AI, as your own.
** Please note that if a high volume of candidates meet the minimum pass mark at sift stage, we will only progress the highest scoring candidates to interview. Candidates not invited to interview, who have achieved the minimum pass mark, will be placed 'on hold' until the final stage of the assessment process is completed. Should the role/s remain unfilled, candidates placed 'on hold' may be invited to interview in merit order.
Interview Stage:
At interview stage we will test against attributes, as well as skills, experience, and knowledge (set out above).
Our transparent interview process involves candidates receiving a list of attribute-based questions in advance. This has been proven to help neurodiverse candidates and others to perform better at interview and is part of our inclusive culture.
You can read more about attributes and our Framework for success here.
Please ensure anything you present in your interview answers is factually accurate, and you are not presenting the ideas and experience of others, or generated by AI, as your own. You may expect follow up questions.
Please note that the interviews will be conducted via video conferencing software (Microsoft Teams).
It may be necessary for a second stage interview, which will be communicated to the successful candidates, if required.
If the assessment process identifies more appointable candidates than roles available, a reserve list will be created for 12 months from which further appointments in merit order can be made.
If you have any queries about any aspect of this role, selection process, or you require any reasonable adjustments please email recruitment@ofwat.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : recruitment@ofwat.gov.uk
- Email : recruitment@ofwat.gov.uk
Recruitment team
- Email : recruitment@ofwat.gov.uk
Further information
