Deputy Director, Platform Service Owner – Tax, Benefits and Payments
HM Revenue and Customs
Apply before 11:55 pm on Monday 18th November 2024
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About the job
Job summary
Almost every individual and business in the UK is a direct customer of HMRC, as we collect the money that pays for the UK’s public services and gives people who need it vital financial support. Over recent and coming years, our work never has been, nor will be, more critical as we rebuild and secure our nation’s future.
With these demands in mind, and as one of the largest and most digitally focussed organisations in the UK, we are undergoing a thrilling change programme. Our team of 4,000 digital experts is undertaking one of the biggest digital and technology transformations in Europe, as we drive towards a high performing landscape of cutting-edge technology. This includes several key strategic priorities, including real-time transactional information and a single customer account, enabling customers to access all their data and undertake all their interactions with HMRC in one place.
Job description
Underpinning all of this is a major platform that touches every item that moves across our borders and one of the biggest technology change programmes running today. As this programme moves into a new phase of development, we require a skilled Platform Service Owner (PSO) to lead both a sizeable team of c. 70 and manage the strategic relationship between technology and HMRC’s millions of customers across the UK. As a trusted partner in Technology Platform and Senior Leadership, your experience will guide and shape the delivery of one of the most critical platforms within across government.
Stakeholder and relationship management will be key, as you create a highly engaged team with a clear vision for the future, building strong, supportive relationships with colleagues in HMRC and other government departments, and drive suppliers to deliver newfound levels of performance.
To deliver this important agenda, as Platform Service Officer you will:
- Own the strategic roadmap and delivery of the end-to-end lifecycle of a portfolio of platform services
- Oversee the definition and implementation of the Tax, Benefits & Payments technology strategy
- Manage the delivery of technology that underpins Tax, Benefits & Payments platform services, managing the end-to-end provision of services across multiple platforms/channels.
- Own and manage the relationship with key stakeholders (Internally, other government departments and suppliers).
- Enable the development of service strategy and roadmaps, embed continuous improvement, drive consistency in approach, and harness shared capabilities.
- Oversee the performance of platforms, ensuring quality and efficiency of delivery.
- Lead continuous service improvement, to ensure platforms continue to meet business requirements, to encourage continuous innovation and agile ways of working.
- Provide excellent leadership to a team of c.70. Coach and develop platform owners and service management teams to support excellent delivery.
Person specification
- Technical knowledge of SAP ECC6 and more modern competitive technologies, alongside experience of developing, delivering against and operating at a senior level within complex national organization.
- Skilled in setting a strategic forward vision for a large, complex organisation with strong platform and delivery expertise, anticipating the long-term impact of technological development on the organisation and working collaboratively with diverse stakeholders, managed service providers, and complex supplier ecosystems to deliver end-to-end digital services.
- Proven experience of managing critical national infrastructure IT services and change programmes within a large, complex organisation.
- Demonstrable expertise and knowledge of commercial capability and oversight for enabling effective and mature third-party partnerships and services.
- Excellent communication and influencing skills and experience of building effective partnerships across a range of internal and external stakeholders.
- Inclusive leadership skills with the ability to lead people and teams through change in a complex operational environment, advocating professional development of a diverse and talented workforce and nurturing high performance of teams.
- Proficient in modern agile ways of working and critical incident response. Track record of delivering Enterprise IT Commercial services through effective supplier management.
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Selection process details
Feedback will only be provided if you attend an interview or assessment.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
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Contact point for applicants
Job contact :
- Name : Dave Flynn
- Email : HMRC-Platform@global-resourcing.com
Recruitment team
- Email : ubsrecruitmentexcellence@hmrc.gov.uk
Further information
Follow link to apply
