Operational Team Leader
Valuation Office Agency
Apply before 11:55 pm on Friday 8th November 2024
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About the job
Job summary
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Job description
Operational Team Leader– Role Overview
The Operational Team Leader is a key member of the units management team. the team leader will support the unit head in leading our highly skilled workforce and have the opportunity to manage a range of professionals including qualified chartered valuation surveyors to deliver targets and objectives in an ever-changing property-based environment.
Operational Team Leader – Key responsibilities
- To line manage a team within the Regional Casework Unit. The team will consist of SEO Valuation Leads and SEO Team Managers who in turn, have line management responsibility for HEO and EO caseworkers.
- To be pro-active in managing risks, anticipating issues, and understanding underlying causes before providing relevant solutions.
- To apply high levels of analytical skills to resolve the most complex or sensitive cases, advising senior grades on the consequences as applicable.
- To manage the resource of all Valuation Lead teams, identifying where resource can be redeployed to support meeting of operational objectives.
- To actively manage team performance and take proactive action where poor performance/attendance within the team is identified.
- To provide regular coaching and development discussions with direct reports, ensuring that development plans are in place and actively managed.
- To create and promote an inclusive working environment that values everyone for their individual contributions.
- To engage and support the team through change by communicating the need for change, identifying and promoting potential benefits, and ensuring the team feel involved in the development of change plans.
- To identify and communicate business needs and robust workforce plans to maximise efficiency, and to manage and mitigate potential risks.
- To encourage innovation within the team to enable continuous improvement suggestions to be captured, evaluated, shared and implemented.
Person specification
We’re looking for an inspirational leader possessing extensive operational delivery and management experience. You will have a natural affinity for continuous improvement and the ability to build and maintain trusted networks.
You will have well developed empathetic skills with the ability to support individuals through a variety of social and workplace issues encouraging healthy work-life balance and utilising appropriate HR policies where appropriate.
Our ideal candidate will have experience in delivering for customers and be passionate about providing timely, efficient and effective customer service.
Essential Requirements
- Strong leadership skills developed through extensive operational delivery experience.
- The ability to build rapport quickly and monitor operational performance against strategic targets and objectives, identifying issues, and making recommendations on action to be taken.
- A clear understanding of managing attendance and wider HR policies including the ability to support individuals to improve their performance and providing constructive feedback.
- Well-developed coaching skills to empower and support individuals to achieve their potential.
- The ability to deliver stretching organisational targets, identify potential issues and propose solutions based on effective horizon scanning.
- Stakeholder management and influencing skills with the ability to use high levels of communication, collaborative and interpersonal skills to achieve solutions.
- Willingness to seek out and act on feedback, building on existing skills and developing new ones, encouraging and influencing team. members to do the same. The ability to evaluate the impact of your own personal development on people and business performance.
- The ability to deliver timely, efficient, and effective customer service.
- Willingness to travel.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Making Effective Decisions
- Seeing the Big Picture
We only ask for evidence of these behaviours on your application form:
- Leadership
Benefits
We offer a range of flexible working options, a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years’ service and a Civil Service Pension with an average employer contribution of 28.97%.
- Learning and development tailored to your role.
- An environment with flexible working options.
- Family friendly policies including 26 weeks full pay for maternity, adoption or shared parental leave.
- Employee Assistance Programme offering comprehensive wellbeing support.
- To learn more about the extensive benefits we can offer you as a VOA employee please download our Benefits Booklet: VOA_benefits_booklet.pdf (publishing.service.gov.uk)
Things you need to know
Selection process details
If you can meet our person requirements above, we are keen to hear from you. To apply for this post, you must complete an online application with the following:
- A CV setting out your Job History and Previous skills and experiences.
- A Personal Statement (maximum 750 words), please outline your suitability for the role. Please pay particular attention to the ‘Essential Criteria’ and ‘Person Specification’ outlined in the advert when providing your answer.
- The behaviour example - Leadership, maximum 250 words.
Sift - 12/13 November 2024. Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview.
- We will assess you on your CV, Personal Statement and Leadership Behaviour.
Should a large number of applications be received, an initial sift may be conducted using the Leadership behaviour. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
Interviews - 5/6 December 2024. Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview.
Interviews are currently taking place using Face to Face in Leeds. We will provide more detail if you are shortlisted for interview.
- We will assess you on the Behaviours listed in the job description, Strengths, Experience and Presentation.
At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.
Behaviours
The distinguishing Behaviours (the required skills, knowledge and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.
You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.
You must give evidence of your knowledge, skills and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.
When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did what your thought process was and so on.
Presentation
You will also be required to conduct a 5-minute presentation. Information on the presentation topic will be provided to you if you are shortlisted for interview.
Please note that no IT will be available on the day.
Application Hints and Tips
For more information on Success Profiles, tips on how to write a successful application and find out more about what’s involved in the application process please visit About the application process , Civil Service Careers (civil-service-careers.gov.uk)
Further Information
As part of the application process you will be asked to tell us which of the locations available you can work in. You will be able to specify up to 2 options. Please be aware that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only.
Successful candidates must select one of the locations noted in this advert as their base office and will be expected to undertake regular travel to this location under the Agency’s hybrid working policy.
Any move to VOA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
The VOA is an office-based organisation that supports flexible working. By default, everyone in the VOA is a hybrid worker with options to work in the office, at home or out and about, depending on the work they’re doing that day and where it’s best done.
VOA employees only: If you are currently in receipt of DTA as a result of a VOA office closure/restructure and it is agreed for you to take up this role in your current location, you may continue to receive DTA for the remainder of the period you can claim for. Please check with the Vacancy Holder on preferred locations for this role before you apply.
If you would require a Certificate of Sponsorship from the VOA to undertake this role, please contact resourcingteam@voa.gov.uk before submitting your application.
Pre-employment Checks
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Reasonable Adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application,
- Please click here for more information: Reasonable Adjustments , Civil Service Careers (civil-service-careers.gov.uk)
- Contact voarecruitment.grs@cabinetoffice.gov.uk as soon as possible.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process.
Terms & Conditions
Voluntary terms apply.
Reserve Lists
If we have more successful candidates than available vacancies, we will hold a 3-month reserve list as standard.
During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.
Starting Work
The successful candidate will normally take up duty within one month from notification of successful completion of pre-employment checks.
Applying
All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email voarecruitment.grs@cabinetoffice.gov.uk
Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.
Please note that late applications will not be accepted.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
New entrants are expected to join on the minimum of the pay band.
Use of AI
You may utilise artificial intelligence (AI) tools and platforms to support you during the application process however, as with any application all information submitted must be factually accurate and all examples provided must be taken directly from your own experience. All presented information will be assessed at interview. Any applications where factual inaccuracy, plagiarism or copying of examples/answers from internet sources is detected will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates.
Concerns/Complaints
The Valuation Office Agency’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you may make a complaint, by contacting the Central Recruitment Team at the following address: resourcingteam@voa.gov.uk.
If you are not content with the outcome of your complaint you have the right to complain to the Civil Service Commissioners.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Darryl McCabe
- Email : darryl.mccabe@voa.gov.uk
Recruitment team
- Email : VOARecruitment.grs@cabinetoffice.gov.uk
