Business Support Officer (Rabies and Immunoglobulin Service)

UK Health Security Agency

Apply before 11:55 pm on Friday 8th November 2024

 
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Details

Reference number

375355

Salary

£29,737 - £34,453
per annum, pro rata
On call requirement: out of hours 1 in 6 Rota
A Civil Service Pension with an employer contribution of 28.97%

Job grade

Executive Officer

Contract type

Permanent

Type of role

Administration / Corporate Support

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

Colindale, London

Job summary

The Rabies and Immunoglobulin Service (RIgS) at UK Health Security Agency (UKHSA) Colindale is a cross-divisional service supporting the post-exposure treatment of serious infections. RIgS staff comprise a multi-disciplinary team of nurses, a business manager and administrative support; they are hosted in Immunisation under a consultant virologist. Expert guidance and medical support is provided by consultants from each of the divisions responsible for their specific topic area. Immunoglobulins and anti-toxins are rare products that are centrally procured by UKHSA from a range of manufacturers. Stock is held centrally at Movianto, UK on behalf of UKHSA, but also at a number of stockholders distributed throughout the country. The RIgS telephone lines are very busy with over 4000 calls annually. Provide a call answering service for the RIgS telephone line, speaking with medical professionals and accurately taking and recording information on Hpzone. As well as triaging calls the post holder will need to upload completed risk assessment forms to ensure the correct ordering of immunoglobulins or anti toxins.

Job description

For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.

The post holder will need to liaise with external stakeholders on a daily basis to ensure that all products ordered have been delivered at the specified addresses and within appropriate timescales. Emergency orders also need to be processed in a timely manner. RIgS is also contactable via email so the post holder will need to manage multiple inboxes. In addition to the mailboxes the post holder will provide administrational support for the service by running daily/weekly and monthly reports.

  • Triage request for Pre-Exposure vaccine requests and process as appropriate.
  • Update the UKHSA Duty doctor pack as appropriate.
  • Assist with the development of request forms.
  • Input accurate recording of patient test results on related Hpzone enquiry.
  • Provide support in the event of a product recall to ensure all requested information is available in a timely manner.
  • Communicate and engage effectively with a range of people, including internal and external staff and stakeholders. This will include dealing with stakeholder enquiries promptly and courteously by email, telephone, letter or in person, referring to the relevant lead where appropriate.

Person specification

For a full list of essential and desirable criteria please see attached Job Description.

Essential Criteria:

  • Educated to degree level/NVQ level 6 in relevant subject (e.g. business administration or healthcare administration) or equivalent level of qualification and/or equivalent experience.
  • Significant administrative/Secretarial experience including developing, implementing and maintaining office systems and handling sensitive information.
  • Ability to use finance systems and support financial analysis for reports
  • Follow relevant policies, procedures and legislation to complete your work.
Alongside your salary of £29,737, UK Health Security Agency contributes £8,614 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an employer contribution of 28.97%

Selection process details

This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge, experience, skills and abilities as outlined in the essential criteria. 

Stage 1: Application & Sift 

You will be required to complete an application form. You will be assessed on the 4 listed essential criteria, which have been selected from the Job Description. 

•   An Application form (‘Employer/ Activity history’ section on the application)
•   A 500 word Statement of Suitability. 

This should outline how your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. 

The Application form and Statement of Suitability will be marked together.

If you are successful at this stage, you will progress to interview and assessment 

Please do not exceed 500 words.  We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview (competency based)

You will be invited to a single face to face interview.

Knowledge, skills & abilities will be tested at interview  

Interviews dates to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location
This role is based at Colindale. Please note hybrid working is not available for this role.
 
Eligibility Criteria
External: Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).  
 
Reasonable Adjustments
The Civil Service is committed to making sure that our selection methods are fair to everyone.
To help you during the recruitment process, we will consider any reasonable adjustments that could help you.
An adjustment is a change to the recruitment process or an adjustment at work. 
This is separate to the Disability Confident Scheme. 
If you need an adjustment to be made at any point during the recruitment process you should: 
Contact the recruitment team in confidence as soon as possible to discuss your needs. 
You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/

Security Clearance Level Requirement

For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice. 

International Police check
If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check.  This would not necessarily have to be in a single block, and it could be time accrued over that period.

Artificial Intelligence (AI)
Your application may be rejected and/or you may be subject to disciplinary action if evidence of plagiarism is detected. Examples of plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own.

Careers website
Please visit our careers site for more information https://gov.uk/ukhsa/careers



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Lisa Tweedie
  • Email : recruitment@ukhsa.gov.uk

Recruitment team

  • Email : recruitment@ukhsa.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints@ukhsa.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk/

http://www.healthjobsuk.com/vacancy/6740464
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