Offender Subject Access Request Team Leader (Ref: 91402)
Ministry of Justice
Apply before 11:55 pm on Thursday 31st October 2024
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About the job
Job summary
Job description
Offender Subject Access Request Team Leader
Number of jobs available 1
Detail of reserve list 12 Months
Grade EO
Organisation Grade for MoJ EO
Post Type Permanent
Working Pattern Full Time
Role Type Operational Delivery, Knowledge & Information Management
Region East Midlands
City/Town Burton-upon-Trent
Building/Site Branston Registry, Burton-upon-Trent, DE14 3EG
About the Department
The Ministry of Justice (MoJ) is one of the largest government departments, employing around 70,000 people (including those in the Probation Service), with a budget of approximately £9 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.
What we do
We work to protect the public and reduce reoffending, and to provide a more effective, transparent, and responsive criminal justice system for victims and the public. We are also responsible for the following parts of the justice system:
- Courts
- Prisons
- Probation services
- Attendance centres.
We also work in partnership with other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime. We are also responsible for making new laws, strengthening democracy, and safeguarding human rights.
New entrants to the Civil Service will be expected to join on the minimum of the pay range. Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer/pay on promotion rules.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Background
The Offender Subject Access Request team sits within the MoJ’s Security, Services and Information Governance Group Directorate, which has a broad range of responsibilities including corporate communications through to information management and records compliance. As part of the Directorate’s Information Services Division, our aim is to ensure the MoJ holds information in compliance with legislation; that all information is correctly stored, accessible, and shared appropriately; and our information is protected, and the risks managed. We believe that knowing what information and records we have and having the right information available at the right time by those who need it or request it, is at the heart of an excellent justice system.
The Offender SAR team manage and process subject access requests (SARs) on behalf of the MoJ. The role involves liaising with its agencies to retrieve personal information held on the requestor and then prepare it for release in compliance with the Data Protection Act 2018 (DPA). The team receives more than 6,000 requests per annum.
Role Purpose
This is an exciting opportunity to become a team leader within an expanding team responsible for overseeing the Department’s response to SARs made under the DPA by offenders.
As a team leader you will be responsible for managing an administrative team, who are responsible for determining what personal information can be disclosed and where is it appropriate to engage an exemption to withhold information. You will ensure your staff are organised and have work allocated so that requests are completed in full and within statutory timeframes. This will include undertaking performance management actions to ensure individual performance, and personal targets are met to ensure the team achieves 100% compliance wherever possible and developing staff to reach their full potential. You will complete quality review checks on your staff and use your findings to put into place remediation plans and reward performance where appropriate. Together, with your EO colleagues, you will identify opportunities for performance and process improvements, support the implementation, and lead your team through these changes to a successful conclusion.
You and your EO colleagues will ensure that staff have a working knowledge of the right of access to personal information under the DPA and are able to apply the legislation to the information the team receives from across the MoJ in response to offender SARs and that disclosures are lawful. You will provide feedback to team members and hold team meetings to ensure consistency across the whole team is achieved.
A flexible, positive and can-do attitude is vital, using your resource to support the team where needed to achieve full compliance with all the SARs it receives. You will join a large team that is looking to investigate the use of new technology available to manage challenging work and increase efficiencies.
Main Activities / Responsibilities
The job holder will be required to undertake the following duties and responsibilities:
- Lead, manage and motivate their team and set stretching and achievable targets to ensure requests are completed within the statutory timeframe, lawfully and in line with policy
- Plan internal resources and allocate work to ensure that all requests are completed on time and that their team is organised and fully skilled to meet their work objectives
- Effectively manage their team and individual performance including quality checks of staff. Address any issues as they arise in line with HR policy and use the reward and recognition system to reward performance and creativity
- Act as a role model and demonstrate and encourage behaviours which support the organisation’s values. Take a lead in employee engagement activities to maintain good working relationships with staff and to improve staff morale and motivation
- Ensure learning and development needs for all staff (current and new) are identified and met to enable the team to deliver a high-quality service
- Think beyond their own area of responsibility. Work in a flexible way and undertake any other duties reasonably requested by line management
- Provide advice and assistance to stakeholders on the processing of offender SARs
- To assist with any ad-hoc general office duties as required, with regular manual handling requirements.
Person Specification
Essential skills:
- Experience of leading a team.
- Working in a digital environment, streamlining processes and delivering good quality services that provide value for money
- Experience of delivering customer service excellence in a processing environment.
Desirable skills:
- Working knowledge of the DPA and the General Data Protection Regulation (GDPR)
- Experience of working in or with HMPPS
- Experience in supporting/mentoring roles
- Experience of using Microsoft computer package, i.e. Word, Excel, Outlook and Access.
Application Process
This vacancy will be using Success Profiles to assess Behaviours and Strengths. Shortlisted candidates will be invited to attend a panel interview.
To apply for this role, please submit evidence of the following Civil Service Behaviours:
- Leadership
- Communicating and influencing
- Managing a quality service
- Changing and improving.
Evidence should be provided against all behaviours listed. All applicants that progress to the interview will be assessed on all the behaviours and some strengths.
Additional Information
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
If you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
Person specification
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Managing a Quality Service
- Changing and Improving
Benefits
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Things you need to know
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : SSCL Recruitment Enquiries Team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
- Telephone : 0845 241 5359
Recruitment team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Further information
