Technical Writer
Companies House
Apply before 11:55 pm on Tuesday 5th November 2024
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About the job
Job summary
As the organisations software engineering Technical Writer, you will be responsible for helping us define, streamline and implement our approach to technical documentation within the organisation.
These are exciting times at Companies House as we continue our transformation journey, developing new digital services that are used nationally at scale. Our services are built using the latest technology and cloud services, with a focus on microservice development on AWS.
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work
Job description
We’re looking for a Technical Writer whose responsibilities will include:
- Collaborate with Design, Research and Development, Production and other stakeholders to obtain an in-depth understanding of the process and the documentation requirements.
- Create software documentation after a thorough collaboration with subject matter specialists and technical staff and help other writers in creating documentation.
- Communicate complex ideas in a concise manner by creating product manuals with screenshots and tutorials. Circulate technical information in easy-to-understand language for a non-technical audience. Encourage the sharing of information.
- Ability to take existing and potential content and improve it, converting complex documentation to easy language for multiple audiences and defining the structure and organisation of documentation.
- Become familiar with technology architecture, design, and implementation requirements.
- Contribute to defining our documentation Standards, ensuring the quality of documentation is met and targets the correct audience. Ensure documentation is relevant and is kept up-to-date. Ensure we minimise duplication / redundancy.
- Choose the appropriate medium (SharePoint, Confluence GitHub, API specs - Swagger).
- Define access control (secure docs).
Person specification
We are looking for the following, which will be assessed at sift and at interview. Please refer to the bullet points below (and Technical skills) when writing your personal statement.
We are looking for someone with the following:
- Experience defining, implementing and supporting others in the establishment, implementation and best proactive of technical writing in an agile organisation.
- Experience of working closely with relevant stakeholders to understand the impact of and influence future organisational requirements to refine the documentation roadmaps.
- To have an understanding and be familiar with documentation aspects of Software APIs.
- Understanding of how to influence senior management and communicate with both technical and non-technical audiences.
- An eagerness to influence how digital services are documented and delivered.
- Proven ability to build consensus between diverse and often conflicting interests, to achieve agreement on technical plans.
- A systematic collaborative approach to solving problems.
- An eagerness to influence how digital services are designed and delivered
- Input innovative approaches to the delivery teams and support the successful adoption of such ideas, driving improved performance
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Working Together
- Communicating and Influencing
- Making Effective Decisions
Technical skills
We'll assess you against these technical skills during the selection process:
- Document development lifecycle
- Presenting technical subjects to non-technical people
- Gathering information
Benefits
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk
Where will you be working?
You will be aligned to our Cardiff Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on business need, your role and your day-to-day work activities and will be discussed at offer stage. Remote contracts will only be offered to successful candidates who not within a commutable distance to our Cardiff, Belfast or Edinburgh offices. If you are located at a reasonable distance to one of our offices, you will receive a hybrid contract aligned to one of our offices.
Things you need to know
Selection process details
In your application form we’d like you to:
- Tell us about your employment history, including key responsibilities and achievements.
- We’d like you to write a personal statement of 750 words where you tell us about why you’d be great for this role. Your personal statement should refer to the bullet points in the person specification and the Technical skills listed in the advert.
What will the process look like?
- We’ll carry out a sift of applications and successful candidates at sift will be invited to interview, where we’ll explore your skills, experiences, the Behaviours and Technical skills mentioned in the advert and Strengths.
- At sift candidates will be assessed against experience listed in the advert and are asked to supply work history/personal statement and reference any transferable skills using the job description for reference.
- Your personal statement should refer to the experience bullet points listed in the person specification and the Technical skills listed in the advert.
- At interview candidates will be assessed against the Behaviours and Technical skills listed in the advert and we will use Success Profiles Behaviours, Technical Skills and Strengths.
- Interview questions will be released to candidates progressing to interview stage once they have booked an interview timeslot on the portal.
- As part of the interview stage, candidates will be asked to prepare a 10-minute presentation based on the Technical skills listed in the advert. Details of the presentation topic will be shared in the interview confirmation email.
- Interviews will be conducted via Microsoft Teams.
Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours and Technical Skills listed in the advert and Strengths.
We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesn’t include ideas or work that isn’t your own. This is so that your application is authentically and credibly your own.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
Successful candidates must pass a Baseline Personnel Security Standard (BPSS) check before they can be appointed. BPSS is an entry level security check. It uses the Police National Computer (PNC) to make sure a candidate has no convictions. The check returns evidence of any current criminal record and un-spent convictions under the Rehabilitation of Offenders Act 1974.
Successful candidates must meet the security requirements for Security Check (SC) before they can be appointed.
To gain SC clearance you will normally need to have been a UK resident for a minimum of 5 years and will need to successfully complete all stages of the vetting process. More information can be found at National security vetting: clearance levels - GOV.UK (www.gov.uk)
Nationality statement
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. If you're applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Katie Jones
- Email : kjones6@companieshouse.gov.uk
Recruitment team
- Email : recruitmentch@companieshouse.gov.uk
Further information
info@csc.gov.uk
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ
