Data Operations Service Officer
Office for National Statistics
Apply before 11:55 pm on Thursday 17th October 2024
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Location
ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations in Newport, Titchfield (Fareham) or Darlington and working between office and remote throughout the week.
As part of the hybrid working arrangement there is a 40% minimum office attendance requirement. Attendance is typically at your contractual office, with occasional travel to alternative locations. Due to estates constraints, there are currently temporary exceptions to this for colleagues based at Darlington who are required to attend the office for a minimum of 20% of their work time.
This post is available for eligible colleagues with greater flexibility on attendance (which includes those on Homeworking contracts) to apply. Candidates will need to discuss their current greater flexibilities with the Hiring Manager to agree an arrangement that meets the needs of the individual circumstances and on-going needs of the business.About the job
Job summary
The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.
The Data Operations team facilitate safe and secure ingest and access to data for users/stakeholders across ONS, facilitating demands for data use following the enactment of the Digital Economy Act. This role will support the division in delivering a professional service to users/stakeholders using the Data Access Platform (DAP).
The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work.
As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.
Job description
As part of the team you will build successful working relationships with team members, and key internal stakeholders that improve the value of services provided. DAP technology is currently being updated and the team is expanding to manage increased demand for our services.
You’ll be working within a specific area of the team, using various project management techniques to ensure effective delivery of our products and services to ensure timely delivery of data for ONS statistical processing, managing expectations to ensure delivery and successful outcomes.
The purpose of the EO post is to process regular and on demand service procedures applying clearly defined standards to underpin Data Operations and support internal users.
Key Responsibilities:
- Complete assigned service desk tasks for ingest and access of data to enable an effective service.
- Understand data management processes including the ingest of data and providing access to data.
- Ability to communicate progress with stakeholders.
- Contribute to maintaining up-to-date processes.
- Administration of the service mailbox.
- Review and maintain documentation.
- Provide general administrative support, as required.
Person specification
Essential criteria:
- Able to communicate effectively across organisational, technical, and business boundaries, understanding the context.
- Able to solve issues and unblock problems.
- Able to manage various dependencies across teams and departments.
- Focuses on the outcome. Able to challenge and improve organisational processes where it impacts the pace of the team.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Managing a Quality Service
- Working Together
Benefits
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a member of the Business Disability Forum and a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.
Things you need to know
Selection process details
Applicants may utilise AI resources in their submissions; ensuring all information provided is factually accurate, truthful, and original, avoiding any form of plagiarism to maintain the authenticity and credibility of the application process.
Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.
Security Clearance
The requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying.
A lack of UK residency in itself is not always a bar to security clearance but the Department will need to consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.
If you are unsure that you meet the eligibility above, please read the information available on Gov.uk on this link, or contact the recruitment email on the advert before applying to discuss, as failure to meet the residency requirements will result in your security clearance application being rejected and any offer of employment being withdrawn.
At the point of SC application, you will need to provide or give access to the following evidence:
- Departmental or company records (personnel files, staff reports, sick leave reports and security records)
- UK criminal records covering both spent and unspent criminal records
- Your credit and financial history with a credit reference agency
- Security Services records
Assessment at application stage will be based on our job history and personal statement.
Your personal statement should be no longer than 1250 words. You should use this space fully to provide evidence for each essential criterion within the person specification. As the criteria are scored, we would recommend that you give clear examples for each including the impact of your actions and set them out using the STAR acronym (Situation, Task, Action, Result).
Success Profiles Behaviour examples are not required at this stage.
In cases where there is a high number of applications the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e., those scoring the highest.
Should you be invited to interview you will be assessed against all the behaviours (and technical skills if applicable) as outlined in the advert.
Interviews will be held via video conferencing.
A reserve list may be held for a period up to 12 months from which further appointments may be made.
The Sift will be conducted from 21/10/2024
Interviews will be conducted from 30/10/2024
For the full terms and conditions of the post, please see attachment.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Elinor Tappin
- Email : Elinor.Tappin@ons.gov.uk
Recruitment team
- Email : recruitmentoperations@ons.gov.uk
Further information
