Senior Infrastructure Engineer
Home Office
Apply before 11:55 pm on Tuesday 2nd July 2024
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About the job
Job summary
Job description
In End User Compute (EUC), our ‘TechDev’ engineers are responsible for the development, deployment, and management of devices on platforms such as Windows, Mac OS, iOS, and Android. In addition to this, we also deliver security and governance along with the products and services an end user needs to fulfil in their day-to-day role. You will specialize primarily in configuring solutions within the Microsoft 365 environment with a focus on Intune, Azure and Defender for Endpoint.
You will work with and support third parties in providing infrastructure services and collaborate with technical architects to translate architectural designs to implementation.
Working closely with the wider EUC team, you will develop and deliver new functions and services across Home Office, enhancing the end user experience.
As a subject matter expert and product lead, you will contribute to activities such as technology roadmaps, projects, and tasks.
What you will do
Your main day to day responsibilities will be:
- Designing, implementing, administering and supporting infrastructure technologies and solutions such as: Windows, Mac OS, iOS, Android or Azure Virtual Desktop platform configuration and policies
- Reviewing the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology
- Providing technical expertise and knowledge for Microsoft Windows and Office 365 services, products, and patterns and the management tools that configure them such as Microsoft Intune or SCCM
- Contributing to any assurance activities for relevant services/products ready for deployment
- Evaluating the impact of supplier-instigated and organisation-instigated changes to Microsoft Windows and Office 365 services
- Initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You will determine the appropriate remedy and assist with implementation of fixes as well as preventative measures
- Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users
- Coaching and mentoring more junior infrastructure engineers, participating in their appraisal and related performance management processes
Like many organisations we need to maintain our services 24/7, therefore, on occasions there may be a requirement to work out of hours, for which you will be paid an additional allowance.
Person specification
UK residency and security requirements - You need to have lived in the UK for the past 5 years.
Essential criteria
You’ll have a demonstrable passion for Infrastructure Engineering, with the following skills or strong experience in:
- Familiarity with managing devices, using modern methods across various platforms including Windows 11, MacOS, Android, iOS as well as virtual environments such as Azure Virtual Desktop.
- Azure AD, AAD device management, Hybrid Domain Devices (co-management).
- Technical understanding and administrative operation of end user devices across the above-mentioned platforms using tooling such as Microsoft Endpoint Manager (Intune), Microsoft Endpoint Configuration Manager and Entra-ID as well as virtual client tools such as Nerdio.
- Applied knowledge of drafting and implementing scripts such as MS Graph API.
- Design and build end to end services across largely, the M365 technology stack including discovery, design, assurance, testing and transitions to service.
- Ensuring all solutions are designed for accessibility or can be integrated with using 3rd party tooling.
- Managing and delivering complex technologies within time, cost, and quality targets as a contributor to technology roadmaps across the above platforms.
- Dissecting a problem into its component parts to identify and diagnose root causes, allowing problem resolution.
SFIA Capability Framework
Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all engineering levels in the Home Office. This is a link to the capability framework: All skills A–Z — English (sfia-online.org)
We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process.
SFIA Technical Skills
The skills listed above are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills required for your role.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Making Effective Decisions
- Changing and Improving
Technical skills
We'll assess you against these technical skills during the selection process:
- Systems design (DESN) - Level 4
- Testing (TEST) - Level 5
- Systems installation and removal (HSIN) – Level 2
- IT infrastructure (ITOP) – Level 2
- Incident management (USUP) - Level 2
- Organisational facilitation (OFCL) - Level 3
Benefits
Why work for us...
- A highly competitive pension with an average employer contribution of 27%
- 25 days annual leave on appointment rising 1 day per year up to 30 days, plus 8 days public holidays and 1 day for the King’s Birthday.
- Flexible working options to enable you to achieve the work life balance that is right for you including;
- Full time, part-time, flexi time, compressed hours and job sharing.
- A hybrid working model 60% of your hours in the office and 40% from home.
- Training and development opportunities tailored to your role, including access to technical and professional accreditations.
- Access to funded qualifications from AWS and Microsoft.
- A recruitment retention allowance reviewed annually.
- A culture encouraging inclusion and diversity.
- Enhanced parental leave schemes.
- Annual performance based bonus and recognition awards.
This link is to a short guide on YouTube to employee benefits:
Working for the Home Office - Employee Benefits
Why join our Engineering Community in the Home Office?
This is a huge opportunity to be a part of our growth journey and build your capability and expertise. Below is what you can expect from us as part of your role:
- Dedicated time for personal development and strong coaching/mentoring culture at all levels – Engineers love to give back to others!
- The ability to quickly progress and further yourself in your career with tailored career development plans to improve your capability
- Opportunity to learn new programming languages and technologies
- One of the largest technical estates within the UK and an opportunity to explore many different projects in a modern, agile digital environment
- An inclusive environment where everybody's thoughts and opinions are valued
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV and 1000 word personal statement.
Further details around what this will entail are listed on the application form.
Please note your CV and personal statement should include all relevant experience that relates to our essential skills criteria listed in the advert and role description. Use STAR format in your examples.
Remove information that identifies you (for example your name, age or place of education) so that you will be judged on merit alone and not your personal background, circumstances, race or gender.
(Do NOT include e-mail addresses or links to online profiles, resumes, or prior work, either personal or business. Active links or e-mail addresses will result in your application being rejected)
Sift Stage
The sift will be held on the CV and Personal Statement. Please read the Essential skills for this position carefully. We will only consider those who meet the listed requirements.
Interview Stage
Candidates reaching the required standard will then be invited to attend a final interview. The interview will assess your Technical Skills (SFIA Framework) and experience using technical and experience-based questions. You will be assessed on the core behaviour skills listed above.
Sift and interview dates
Sift will be conducted from week commencing 1st July 2024
Interviews will be held week commencing 15th July 2024 (Subject to the Panel’s operational requirements/priorities)
Interviews will be conducted remotely via MS Teams.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Feedback will only be provided if you attend an interview or assessment.
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
We value diversity and inclusion and welcome applications from the widest diversity of backgrounds, cultures, and experiences. We particularly encourage applications from women, people with disabilities and LGBT+ as they are currently under-represented in the Home Office at this grade level. Appointments will be made on merit on the basis of fair and open competition.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.
Please read the Essential skills for this position carefully. We will only consider those who meet the listed requirement.
If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.
Reserve list
A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
UK residency and security requirements
You need to have lived in the UK for the past 5 years. This is because this post requires the successful candidate to have Security Check (SC) clearance and individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. These checks will only take place after the job offer has been accepted.
You should normally have been resident in the United Kingdom for the last 5 years for SC clearance. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Visa Sponsorship
We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.
This post is eligible for a DDaT Recruitment Retention Allowance. Successful candidate with exceptional skills and experience may apply for a Recruitment and Retention Allowance. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with the departmental priorities and could be reduced or withdrawn at any time.
Job offers to this post are made on the basis of merit. We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same competencies and essential skills.
Working at the Home Office
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you are deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Ruth Christy
- Email : ACRecruitment@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
