Technology Delivery Manager
Care Quality Commission
Apply before 11:55 pm on Wednesday 10th July 2024
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About the job
Job summary
Technology is key to the delivery of CQC’s core purpose. Our Technology team does what matters most by providing high quality, customer centric technology solutions and services to CQC colleagues, providers and the public through the use of modern, agile, and innovative technology.
Technology makes a difference; it speeds processes up, enables more efficient communication and ways of working, enables colleagues to make decisions which translate into better regulation of services. By taking your next career step with us you will become part of a team that designs, builds and maintains the organisations digital infrastructure all while giving you the opportunity to build an enviable career in an organisation that values equity, diversity and inclusion, learning and development and supports colleagues to be the best they can be.
This is a rewarding opportunity for a Technology Delivery Manager to direct the delivery of one or more CQC core digital products or services by leading a plan of work across the team.
As the Technology Delivery Manager, you will build, maintain and motivate a team, ensuring there is an iterative plan to work towards to deliver change driven by the Target Operating Model. This includes management of risks, budgets and people. In this role you will be engaged with:
- Delivering complex digital projects across the CQC
- Creating agile working environments, identifying people and resources for the team
- Coaching and mentoring team members to apply the most appropriate agile and lean tools and techniques to ensure consistency.
- Helping teams organise themselves to deliver products and services that meet users’ needs.
- Engaging with senior stakeholders from across the business to ensure involvement in the product or service development.
- Challenging and improving processes and guiding teams through the implementation of new processes
We are offering a unique and highly rewarding opportunity to enhance your experience and professional portfolio in a leading regulatory body, where your knowledge and dedication will ultimately help to improve the health outcomes of millions of people across the UK.
Job description
- To build and lead a team skilled in both agile and waterfall methodologies to effectively manage digital product delivery.
- Delivering complex projects across the organisation, tailoring project management approaches to fit specific requirements and goals.
- Create optimal working environments, identifying people and resources for the team.
- Accountable for leading agile meetings such as daily scrums and stand-ups, as well as coordinating phase-based reviews in waterfall projects, facilitating related activities to ensure project progression.
- Coach and mentor team members and others in applying the most appropriate agile and waterfall tools and techniques to ensure consistency and quality, helping teams organise themselves to deliver products and services that meet users’ needs.
- Support and coach Delivery Managers in their roles. May have some line management responsibility for Delivery Managers.
- Managing the resources of the delivery management team.
- Ensuring teams and programmes understand their objectives, vision and goals and that these align across the organisation.
- Engage with senior stakeholders from across the business to ensure involvement in the product or service development.
- Communicate and visualise progress towards these goals.
- Managing and addressing risks, issues and dependencies, identifying obstacles to project delivery and helping the team overcome them.
- Challenge and improve processes and guide teams through the implementation of new processes.
- Manage, support and facilitate continuous improvement of the delivery team.
- Communicate across the organisation, listening to the needs of the technical and business stakeholders and interpreting between them.
- Managing stakeholder’s expectations.
- Measuring and evaluating outcomes.
- Have the appropriate knowledge, skills, and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid unlawful discrimination and act in accordance with CQC Values & Behaviour
- All duties commensurate with your role and responsibilities.
Person specification
What you will bring…
With broad, proven experience of delivering digital projects and products you will set high standards for yourself and others and take accountability for results.
As an ideal candidate for this role, you will;
- Share your experience using a range of agile project management methods/frameworks for complex, high risk and/or large-scale projects.
- Have the ability to matrix-manage multidisciplinary teams.
- Be an excellent communicator with the ability to convey both technical and non-technical messages.
- Have an in depth understanding of the digital landscape
Benefits
What we can offer you...
Our tech-based roles are offered on either a full-time, part-time, or job-share basis and we are happy to discuss flexible working patterns.
Your health and wellbeing are important to us and we recognise the importance of a meaningful work-life balance and will support you to find that harmony. We can support you through our benefits scheme which includes;
- 27 days’ annual leave, rising with service to 32.5 days, plus 8 Bank Holidays
- NHS pension scheme, with around a 14% employer contribution
- Free employee assistance service 24 hours a day
- Discounts to supermarkets, high street stores, electronics, and fleet cars
- Discounted gym vouchers
- Cycle to work scheme
- Internal reward scheme where you could earn yourself a voucher or two!
- Equipment for homeworking
We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.
We want to support you to succeed and be your very best with opportunities for training and development; along with the support of experienced managers and mentors.
Things you need to know
Selection process details
For an informal discussion or further information on the role, please contact Millie Mann, Senior Delivery Manager, at Millie.Mann@cqc.org.uk
Individual adjustments...
We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: recruitment@cqc.org.uk
CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.
Feedback will only be provided if you attend an interview or assessment.
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Nationality requirements
Working for the Civil Service
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Millie Mann, Senior Delivery Manager
- Email : Millie.Mann@cqc.org.uk
Recruitment team
- Email : recruitment@cqc.org.uk
